HP LaserJet M9040/M9050 Service Manual - Page 332
<XY> Printer Error, 12.99 - Output Accessory
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Table 7-3 Control-panel error messages (continued) Control panel message Description Recommended action 58. Error A product error occurred. ● Turn the product off and turn it on. To continue turn off then on 58.04 is a power supply error. ● Check the configuration. 58.03 is a CPU error. ● Replace the print cartridge. ● Replace the toner sensor contact assembly. 59. Printer Error A product error occurred. ● Replace the DC controller. ● Turn the product off, and then on. To continue turn off then on 59.10 is a motor startup error. 59.20 is a motor rotation error. 59.30 is a fuser motor startup error. ● Check connections from the specified motor to the DC controller. ● Reseat or reconnect the specified motor. 59.40 is a fuser motor rotation error. ● Replace the print cartridge if the problem is with its motors. ● Run a service test. ● Replace the specified motor. ● Replace the fuser. 60. Tray lifting error ● This message displays when the tray is in the ● process of lifting the paper to the top of the tray for proper feeding and some obstruction ● prevents the tray from lifting properly. ● 60.02 is a lifting error in Tray 2. ● 60.03 is a lifting error in Tray 3. 60.04 is a lifting error in Tray 4. ● Replace the DC controller. Check the tray for obstructions. Remove and reseat the tray. Perform a service test. Remove the two trays and swap their positions. If the error changes, the tray might be defective. Replace the paper input unit. 62 No System. To continue turn off then on A problem with the product firmware has occurred. ● Turn the product off, and then on. ● Upgrade the firmware if possible. ● Replace compact flash firmware component CC395-67913. ● If the problem continues, replace the formatter. 65.12.99 - Output Accessory Disconnected An external paper handling accessory connection was interrupted. ● Turn the product off. ● Make sure that the external paper handling accessory is clear of all packing material and other obstructions. ● Check the external paper handling accessory connection, ensuring it is properly seated. If the accessory uses cables, disconnect and reconnect them. ● Turn the product on. 314 Chapter 7 Solve problems ENWW