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Lexmark X5495 User's Guide - Page 151

Copy troubleshooting, Copier does not respond, Scanner unit does not close

UPC - 734646058568

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MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA 1 Disconnect the camera. 2 Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled. CHECK USB CABLE Use only the USB cable that came with the camera. REMOVE MEMORY CARDS Remove any memory cards from the printer. CHECK MESSAGES If an error message appears on the display, see "Error messages on the printer display" on page 170. Copy troubleshooting Copier does not respond These are possible solutions. Try one or more of the following: CHECK MESSAGES Resolve all error messages. CHECK POWER If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord is properly connected to the printer. Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Troubleshooting 151

Section	Page
Contents	3
Safety information	5
Printing	6
Getting started	6
Using the automatic paper type sensor	6
Loading paper	6
Loading banner paper	7
Loading custom-size paper	7
Loading envelopes	8
Loading greeting cards, index cards, photo cards, and postcards	8
Loading iron-on transfers	9
Loading labels	9
Loading transparencies	9
Choosing compatible specialty paper types	10
Performing printing and related tasks	10
Printing a document	10
Printing photos using the computer	10
Printing borderless photos	11
Printing cards	12
Printing envelopes	12
Printing iron-on transfers	13
Printing a banner	14
Printing transparencies	15
Printing multiple pages on one sheet	15
Printing color images in black and white	16
Printing multiple copies of a stored document	16
Printing the last page first (reverse page order)	16
Managing print jobs	17
Pausing print jobs	17
Canceling a print job	17
Resuming print jobs	18
Learning about the All-In-One software print options	18
Choosing a paper size	18
Choosing a paper type	18
Choosing a print quality	19
Collating copies	19
Enlarging or reducing an image	20
Sharpening an image	20
Resetting All-In-One software settings to defaults	20
Copying	22
Getting started	22
Loading paper	22
Using the automatic paper type sensor	22
Loading original documents on the scanner glass	23
Loading original documents into the Automatic Document Feeder	24
Performing copying and related tasks	26
Making a copy	26
Copying photos	27
Collating copies using the computer	27
Repeating an image on one page	28
Enlarging or reducing an image	28
Managing copy jobs	29
Canceling a copy job	29
Scanning	30
Getting started	30
Loading original documents on the scanner glass	30
Loading original documents into the Automatic Document Feeder	31
Performing scanning and related tasks	33
Scanning a document	33
Scanning images for editing	33
Scanning a text-only document	34
Scanning a text and graphics document	34
Scanning an item for Web page viewing	35
Scanning a portion of an image	35
Scanning multiple pages using the Automatic Document Feeder	36
Scanning multiple pages using the scanner glass	37
Scanning clear images from magazines or newspapers	37
Scanning text for editing	38
Scanning documents or images for e-mailing	39
Saving a scanned image	39
Scanning over a network	40
Setting a network printer to scan	40
Selecting printers that can scan to your computer	40
Scanning to a computer over a network	41
Managing scan jobs	41
Canceling a scan job	41
Learning about the All-In-One Center scan options	42
Adjusting the brightness of an image	42
Adjusting color settings when scanning	42
Choosing where to send scanned images	43
Cropping photos using the software	43
Customizing scan settings from the Scan dialog	44
Editing the Customize list	45
Sharpening an image	46
Resetting All-In-One software settings to defaults	47
Faxing	48
Getting started	48
Getting the printer ready to fax	48
Loading original documents on the scanner glass	57
Loading original documents into the Automatic Document Feeder	58
Performing faxing and related tasks	61
Sending a fax	61
Receiving a fax	63
Forwarding faxes	65
Printing fax activity reports	65
Setting up Speed Dial using the computer	66
Using the Phone Book	67
Managing fax jobs	67
Customizing dial settings	67
Adding contacts from the Address Book	69
Customizing fax settings	70
Customizing settings using the Fax Setup Utility	73
Working with photos	76
Connecting photo storage devices	76
Inserting a memory card	76
Inserting a flash drive	77
Transferring photos from a memory device to the computer using the control panel	78
Transferring photos from a memory card to a flash drive	78
Working with photos using the control panel	79
Printing all photos	79
Understanding the PictBridge menu	80
Printing photos stored on the memory device using the proof sheet	81
Printing photos by date range	82
Printing photos by number	82
Printing photos using color effects	83
Printing photos from a digital camera using DPOF	84
Using a PictBridge-enabled digital camera to control printing photos	84
Working with photos using the computer	85
Printing photos using the computer	85
Printing cards	86
Printing borderless photos	87
Printing color images in black and white	87
Scanning images for editing	88
Scanning documents or images for e-mailing	88
Scanning multiple pages using the scanner glass	89
Saving a scanned image	90
Adjusting color settings when scanning	90
Adjusting the brightness of an image	91
Cropping photos using the software	91
Enhancing photo print quality using the software	92
Enlarging or reducing an image	92
Sharpening an image	93
Understanding the printer	94
Understanding the printer parts	94
Checking the box contents	94
Understanding the parts of the printer	95
Using the control panel buttons and menus	97
Installing another language control panel	105
Understanding the software	106
Installing the printer software	106
Removing the printer software	106
Using the Page Setup dialog	107
Using the Print dialog	108
Using Printer Services	111
Using the All-In-One Center	112
Using the Fax Setup Utility	114
Using the Utility	114
Selecting the All-In-One Center Preferences setting	116
Using the Printer Selection dialog	117
Using the Printer Setup Complete dialog	118
Networking the printer	119
Networking overview	119
Assigning an IP address	119
Selecting a network printer	119
Installing the printer on a network	120
Installing the printer on additional network computers	120
Sharing the printer on a network	120
Tips for using network adapters	121
Finding your MAC address	121
Maintaining the printer	122
Print cartridges	122
Installing print cartridges	122
Removing a used print cartridge	123
Aligning print cartridges	124
Cleaning the print cartridge nozzles	124
Wiping the print cartridge nozzles and contacts	125
Preserving the print cartridges	126
Improving print quality	127
Cleaning the scanner glass	128
Cleaning the exterior of the printer	128
Refilling a print cartridge	128
Using genuine Lexmark print cartridges	128
Ordering supplies	129
Ordering print cartridges	129
Ordering paper and other supplies	129
Finding information about the printer	130
Contacting Customer Support	133
Troubleshooting	135
Setup troubleshooting	135
Incorrect language appears on the display	135
Power button is not lit	135
Software does not install	136
Page does not print	137
Cannot print from digital camera using PictBridge	139
Test page does not print	139
Cable is not connected, is loose, or is damaged	141
Printer is not able to communicate with the computer	141
Print troubleshooting	141
Colors on printout are faded or differ from colors on the screen	141
Improving print quality	142
Page prints with different fonts	143
Partial document or photo prints	143
Poor text and graphic quality	143
Poor quality at the edges of the page	144
Print speed is slow	145
Printed characters are improperly formed or are not aligned correctly	146
Photo smudges	146
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	146
A blank or incorrect page prints	147
Glossy photo paper or transparencies stick together	147
Transparencies or photos contain white lines	148
Print is too dark or smudged	148
White lines appear in graphics or solid black areas	149
Vertical straight lines are not smooth	149
Printer is plugged in but does not print	150
Printer cannot communicate with computers over peer-to-peer network	150
Cannot print from digital camera using PictBridge	150
Copy troubleshooting	151
Copier does not respond	151
Scanner unit does not close	151
Poor copy quality	152
Partial document or photo copies	153
Scan troubleshooting	153
Scanner does not respond	153
Scan was not successful	154
Scanning takes too long or freezes the computer	154
Poor scanned image quality	154
Partial document or photo scans	155
Cannot scan to an application	155
Cannot scan to a computer over a network	156
ADF does not respond	156
Fax troubleshooting	156
Cannot send or receive a fax	156
Can send but not receive faxes	159
Can receive but not send faxes	159
Printer receives a blank fax	161
Received fax has poor print quality	161
Caller ID information is not displayed	161
Fax Error	161
Fax Mode Unsupported	162
Remote Fax Error	162
Phone Line Busy	163
Phone Line Error	163
Jams and misfeeds troubleshooting	164
How to clear and avoid paper jams	164
Paper jam in the Automatic Document Feeder (ADF)	165
Paper jam in the printer	166
Paper jam in the paper support	166
Paper or specialty media misfeeds	167
Printer does not feed paper, envelopes, or specialty media	167
Banner paper jams	168
Paper continues to jam	168
Memory card reader and PictBridge troubleshooting	169
Memory card cannot be inserted	169
Nothing happens when memory card is inserted	169
Error messages on the printer display	170
Alignment Error	170
Cartridge Error (1102, 1203, 1204, or 120F)	170
Black Ink Low / Color Ink Low / Photo Ink Low	171
Clear Carrier Jam	171
Error 1104	171
Left Cartridge Error / Right Cartridge Error	171
Left Cartridge Incorrect / Right Cartridge Incorrect	172
Left Cartridge Missing / Right Cartridge Missing	172
Memory Full	172
No images have been selected	173
No photo/paper size selection has been made	173
Could not detect a proof sheet	173
No proof sheet information	173
No valid photo image files detected	174
Only one photo enhancement may be chosen at a time	174
Only one photo/size selection can be chosen at a time	174
Photo size error. Photo must fit on page.	174
PictBridge communications error	174
Please remove camera to use your memory card	174
Some photos removed from card by host.	174
Problems reading the memory card	175
Settings are not saved	175
Change time-out settings	175
Save settings	175
Resetting the printer to factory default settings	175
Removing and reinstalling the software	175
Notices	177
Recycling Lexmark products	177
Edition notice	177
Product information	177
Trademarks	178
Conventions	178
Federal Communications Commission (FCC) compliance information statement	178
Japanese VCCI notice	179
Korean MIC statement	180
European Community (EC) directives conformity	180
Noise emission levels	180
Waste from Electrical and Electronic Equipment (WEEE) directive	180
Product disposal	181
Temperature information	181
Information for Chinese RoHS program	181
Federal Communications Commission (FCC) compliance information statement	182
Notice to users of the Canadian telephone network	183
Notice to users of the New Zealand telephone network	184
South Africa telecommunications notice	184
Verwendung dieses Produkts in Deutschland	184
Power consumption	185
Product power consumption	185
Power Saver	186
Off mode	186
Total energy usage	186
LEXMARK LICENSE AGREEMENTS	186