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Solving Network Printing Problems, General Problems

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Solving Network Printing Problems General Problems Condition Suggested solutions System does not function with some wrong values entered by mistake while configuring. Possibly the parameters in the network card are corrupted. Restart the system and set to factory defaults. See "Restoring the Network Configuration" on page A.8. Not able to access from SNMP Manager. Try pinging from the same system on which SNMP manager is running. If it does not succeed, there must be a problem with network connectivity between the manager and the machine. If ping succeeds, verify that community names with sufficient permissions have been used. You cannot see any of DHCP server, BOOTP server or RARP server, when you want to set IP address to the machine. You should set IP address, Subnet Mask and Default Gateway to the machine using Set IP. You can not print using TCP/IP protocol. 1.Check whether TCP/IP protocol is installed in your PC. 2.Check whether your PC is on the same network with the machine. The name of printer is displayed empty while adding a port and the printer doesn't function. Assign IP Address by using the Set IP. 9.28 TROUBLESHOOTING

Section	Page
User's Guide	1
Contents	12
1 Introduction	18
Special Features	19
Understanding Component Locations	21
Front View	21
Rear View	22
Control Panel Functions	23
2 Getting Started	26
Unpacking	27
Selecting a Location	29
Installing the Toner Cartridge	30
Loading Paper	32
Making Connections	36
Turning the Machine On	40
Changing the Display Language	41
Setting the Machine ID	42
Entering Characters Using the Number Keypad	43
Setting the Date and Time	45
Changing the Clock Mode	46
Setting the Paper Size and Type	46
Setting Sounds	47
Speaker, Ringer, Key Sound, and Alarm Sound	47
Speaker Volume	48
Using the Save Modes	49
Power Save Mode	49
Scan Lamp Save Mode	49
About the Software	51
Printer Driver Features	52
Installing the Software in Windows	53
System Requirements	53
Installing Software for Local Printing	54
Installing Software for Network Printing	59
Installing the SmarThru 4	66
Repairing Software	68
Removing Software	69
Uninstalling the MFP Driver	69
Uninstalling the SmarThru	70
Uninstalling the Network Scan Driver	70
Using the Set IP	71
Installing Set IP	71
To Use Set IP	72
Using the Printer Settings Utility	73
3 Paper Handling	78
Selecting Print Materials	79
Paper Type, Input Sources, and Capacities	79
Guidelines for Paper and Special Materials	80
Loading Paper	81
In the Standard Tray	81
In the Multipurpose Tray	83
Using the Manual Feed Mode	85
Selecting an Output Location	87
Printing to the Front Output Tray (Face down)	87
Printing to the Rear Output Slot (Face up)	88
4 Printing Tasks	90
Printing a Document in Windows	91
Canceling a Print Job	92
Printer Settings	93
Layout tab	94
Paper Tab	95
Graphics Tab	97
Extras Tab	99
About Tab	100
Printer Tab	100
Using a Favorite Setting	101
Using Help	101
Printing Multiple Pages on One Sheet of Paper	102
Printing Posters	103
Fitting Your Document to a Selected Paper Size	105
Printing a Reduced or Enlarged Document	106
Using Watermarks	107
Using an Existing Watermark	107
Creating a Watermark	108
Editing a Watermark	109
Deleting a Watermark	109
Using Overlays	110
What is an Overlay?	110
Creating a New Page Overlay	110
Using a Page Overlay	111
Deleting a Page Overlay	113
5 Copying	114
Loading Paper for Copying	115
Selecting the Paper Tray	115
Preparing a Document	116
Making Copies on the Document Glass	117
Making Copies from the Automatic Document Feeder	118
Setting Copy Options	120
Darkness	120
Original Type	120
Reduced/Enlarged Copy	121
Number of Copies	122
Using Special Copy Features	122
Clone Copying	123
Collation Copying	123
Auto Fit Copying	124
2 Sides on 1 Page Copying	124
2 Up or 4 Up Copying	125
Poster Copying	126
Changing the Default Settings	127
Setting the Time Out Option	128
6 Scanning	130
Scanning Basics	131
Scanning From the Control Panel to an Application	132
Scanning Using the SmarThru	133
Using Onscreen Help File	135
Scanning Using the WIA Driver	136
Scanning to USB Flash Drive	137
Scanning Using the Network Scan	138
About Network Scan	138
Setting the Network Scan Option	138
Scanning Using Network Scan	139
Setting Network Scan Timeout	140
Using the Network Scan Driver	141
Adding a Scanner	141
Removing a Scanner	142
Setting the properties	143
Scanning using the Network Scan driver	146
Scanner Icons	146
7 Faxing	148
Changing the Fax Setup options	149
Available Fax Setup Options	150
Loading a Document	153
Selecting the Paper Tray	156
Adjusting the Document Resolution	156
Sending a Fax Automatically	158
Sending a Fax Manually	159
Redialing the Last Number	159
Confirming Transmission	160
Automatic Redialing	160
About Receiving Modes	161
Loading Paper for Receiving Faxes	162
Receiving Automatically in Fax Mode	162
Receiving Manually in Tel Mode	162
Receiving Automatically in Ans/Fax Mode	163
Receiving Manually Using an Extension Telephone	163
Receiving Faxes Using the DRPD Mode	164
Receiving Faxes in the Memory	165
One-touch Dialing	166
Storing a Number for One-touch Dialing	166
Sending a Fax using a One-touch Number	167
Speed Dialing	168
Storing a Number for Speed Dialing	168
Sending a Fax using a Speed Dial Number	169
Group Dialing	170
Setting a Group Dial Number	170
Editing Group Dial Numbers	171
Sending a Fax Using Group Dialing (Multi-address Transmission)	172
Searching for a Number in Memory	173
Searching Sequentially through the Memory	173
Searching with a Particular First Letter	173
Printing a Phone Book List	174
Sending Broadcast Faxes	175
Sending a Delayed Fax	176
Sending a Priority Fax	178
Adding Documents To a Scheduled Fax	179
Canceling a Scheduled Fax	180
Using Secure Receiving Mode	181
Printing Reports	182
Using Advanced Fax Settings	184
Changing Setting Options	184
Advanced Fax Setting Options	185
8 Maintenance	188
Clearing the Memory	189
Cleaning Your Machine	190
Cleaning the Outside	190
Cleaning the Inside	190
Cleaning the Scan Unit	192
Maintaining the Toner Cartridge	193
Redistributing Toner	194
Replacing the Toner Cartridge	195
Setting the Notify Toner Option	197
Cleaning the Drum	198
Ignoring the Toner Empty Message	199
Setting E-mail Notification	200
Setting the Machine Setup tab	200
Setting the Contact Information tab	203
9 Troubleshooting	204
Clearing Document Jams	205
Input Misfeed	205
Exit Misfeed	206
Roller Misfeed	207
Clearing Paper Jams	208
In Tray 1	208
In Optional Tray 2	209
In the Fuser Area or Around the Toner Cartridge	210
In the Paper Exit Area	212
In the Multipurpose Tray	213
Tips for Avoiding Paper Jams	214
Clearing LCD Error Messages	215
Solving Other Problems	219
Paper Feeding Problems	219
Printing Problems	220
Printing Quality Problems	222
Copying Problems	227
Scanning Problems	228
Fax Problems	229
Solving Network Printing Problems	231
General Problems	231
Windows Problems	232
Network Scan Problems	232
10 Using USB Flash Drive	234
About USB Flash Drives	235
Installing a USB Flash Drive	235
Scanning to USB Flash Drive	236
Scanning With Default Settings	236
Scanning With Your Own Settings	237
Managing the USB Flash Drive	239
Changing the Default Settings	239
Deleting an Image File	240
Formatting the USB Flash Drive	241
Viewing the USB Memory Status	242
Printing From the USB Flash Drive	243
Backing Up Data	244
A Using Your Machine on a Network	246
Setting Up a Locally-Shared Machine	247
In Windows 98/Me	247
In Windows NT 4.0/2000/XP	248
Setting Up a Network-Connected Machine	249
Configuring Network Parameters on the Control Panel	249
B Installing Machine Options	254
Installing Memory DIMM	255
Removing a Memory DIMM	257
Installing an Optional Tray	258
Setting Tray 2 in the Printer Properties	260
C Specifications	262
General Specifications	263
Scanner and Copier Specifications	264
Printer Specifications	265
Facsimile Specifications	266
Paper Specifications	267
Overview	267
Supported Sizes of Paper	268
Guidelines for Using Paper	269
Paper Specifications	270
Paper Output Capacity	270
Paper Storage Environment	270

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ROUBLESHOOTING

9.28

Solving Network Printing Problems

General Problems

Condition