Home » Western Digital Manuals » External Hard Drives » Western Digital WD20000H1NC » Manual Viewer

Western Digital WD20000H1NC User Manual - Page 7

WD Service and Support, Accessing Online Support, Contacting WD Technical Support, Downloads - software

View all Western Digital WD20000H1NC manuals

Add to My Manuals
Save this manual to your list of manuals

Page 7 highlights

MY BOOK WORLD EDITION USER MANUAL WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD technical support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at https://www.wdc.com/register. Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: • Downloads - Download drivers, software, and updates for your WD product. • Registration - Register your WD product to get the latest updates and special offers. • Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information. • Knowledge Base - Search by keyword, phrase, or answer ID. • Installation - Get online installation help for your WD product or software. Contacting WD Technical Support When contacting WD for support, have your WD product serial number, system hardware, and system software versions available. North America Asia Pacific English 800.ASK.4WDC Australia 1 800 42 9861 (800.275.4932) China 800 820 6682/+65 62430496 Spanish 800.832.4778 Hong Kong +800 6008 6008 India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance) 011 26384700 (Pilot Line) Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439 (00800 27549338) Japan 00 531 650442 Korea 02 703 6550 Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496 Middle East +31 880062100 Philippines 1 800 1441 0159 Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496 Taiwan +800 6008 6008/+65 62430496 * Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. WD SERVICE AND SUPPORT - 1

Section	Page
WD Service and Support	7
Accessing Online Support	7
Contacting WD Technical Support	7
Registering Your WD Product	8
Overview	9
Introduction	9
Drive Format	9
Specifications	10
Kit Contents	11
Accessories	11
System Requirements	12
Client Computer	12
Local Network	12
Wide Area Network	12
Pre-Installation	12
Recording Your WD Product Information	13
System View	14
Ports	14
Reset Button	14
Power Button	15
Kensington Security Slot	15
LED Indicators (Lights)	16
Power/Activity LED Behavior	16
Power On Sequence	16
Normal Operation	16
Power Down Sequence	16
Device Events	16
My Book World Edition Basic Setup	17
Step 1: Connect My Book World Edition to the Network	17
Step 2: Access My Book World Edition on the Network	18
Using WD Discovery with Windows XP/Windows Vista/Windows 7	18
Using Windows Vista/Windows 7	21
To open the My Book World Edition shares:	23
To create a desktop shortcut to the My Book World Edition:	23
To view the My Book World Edition web page:	23
To view the properties of the My Book World Edition:	24
Using Mac OS X Leopard/Snow Leopard	25
Using Mac OS X Tiger	26
Backing Up Computers on the Network	29
WD Anywhere Backup Overview	29
Important Installation Notes	29
Windows	29
Mac OS X	31
Configuring WD Anywhere Backup	32
One-Click Backup	32
Automatic Backup (Begin Backup Button)	32
How to Create a Backup Plan	35
Completing the Backup Plan	41
Restoring a Backup Plan	44
Reactivating a Backup Plan	45
Editing a Backup Plan	48
Icons	48
Selecting a Backup Plan	48
Changing Selected Files	48
Changing Backup Plan Settings	49
Removing a Backup Plan	49
Showing the Backup and Error Logs	49
Using Time Machine™	51
Setting up Time Machine	51
To set up Time Machine to back up files on your My Book drive:	51
Starting a Backup	54
Restoring Backed-up Items	54
Deleting the Entire Backup	56
Changing Your Password	57
MioNet® Remote Access	60
MioNet Overview	60
Remote Access Setup	60
Windows	60
Using MioNet Web (after registration)	63
Accessing My Book World Edition Folders and Files Remotely	63
Sharing Files with Others	64
Sharing Photos	64
Transferring Files to Others	67
How to Play/Stream Video, Music & Photos	70
Media Server Overview	70
Media Types Supported	70
Media Storage	70
How and where to add media content to the shared folders	71
Media Devices	72
Windows Media Player 11/12 (Windows Vista/Windows 7)	72
To stream media using Windows Media Player 11 or 12 Library:	72
WD TV Live HD Media Player	74
Xbox 360	76
PlayStation 3	77
Digital Picture Frames	77
Network Music Player	78
Digital Media Adapters	78
DLNA Devices	78
Using iTunes with My Book World Edition	79
iTunes Media Server Overview	79
Media Types Supported	79
Storing Content	79
Streaming Audio in iTunes	79
Using WD Discovery (Windows only)	81
Mapping a Network Drive	81
Windows XP/Windows Vista/Windows 7	81
Automatic Drive Mapping	82
Manual Drive Mapping	83
Browse Network Shares	83
Desktop Shortcut Creation (Windows only)	85
To create a desktop shortcut:	85
Automatically Updating WD Discovery	86
To download the update:	86
Network Storage Manager: Basics	87
Configuring My Book World Edition	87
Windows XP/Windows Vista/Windows 7	87
Mac OS X	88
Setting Up the Device for the First Time	89
Accessing My Book World Edition’s Network Storage Manager	92
Windows XP/Windows Vista/Windows 7	92
Mac OS X	93
My Book World Edition’s Network Storage Manager Features	93
User Interface Overview	94
Toolbar	95
Basic Mode	96
Device Name	96
Date & Time	97
Network	98
Users	99
Users Page Icons	99
Folder Shares	101
Folder Shares Page Icons	102
To create a share:	102
System Status	103
Remote Access	103
MioNet Icons	104
MioNet Service Status Messages	104
MioNet Registration Status	104
Shutdown/Reboot	106
Network Storage Manager: Advanced Mode	107
System Tab	108
General Setup	108
Alerts Setup	109
Admin Password	112
Update (Firmware)	113
Automated	113
Manual	114
Restore Configuration	116
Advanced	118
Shutdown/Reboot	120
Network Tab	121
LAN	122
Services	123
Workgroup	125
Remote Access	127
MioNet Icons	127
MioNet Service Status Messages	127
MioNet Registration Status	127
Storage Tab	128
Disk Manager	129
Volumes and RAID Management	130
Manage Volume (My Book World Edition)	130
Manage Volume (My Book World Edition II)	131
Manage RAID (My Book World Edition II)	132
Folder Shares	135
USB Disks	138
USB Disk	138
Quota	139
Downloads	142
Set up Destination Share	142
Change Password	142
Media Tab	143
Media Server	144
iTunes	144
Users Tab	146
Users	146
Groups	148
Folder Share Permissions	149
USB Share Permissions	151
Status Tab	153
System Status	153
System Logs	154
System	154
CIFS	155
FTP	156
Settings	156
Download Manager: Downloader	157
Accessing Downloader	157
Downloader Features	158
HTTP/FTP Tab	158
Tasks	158
Command Icons	159
Settings	161
CTorrent Tab	163
Tasks	163
To start and stop a task:	166
Settings	167
Arrangement	168
Connecting and Managing a USB Hard Drive	169
Connecting	169
Copy Manager	169
Accessing Copy Manager	170
My Book World Edition-to-USB Copy	171
USB-to-My Book World Edition Copy	172
Copy Logs	174
Replacing a Drive (My Book World Edition II)	175
Troubleshooting	179
First steps checklist	179
Resetting the My Book World Edition	179
Hardware Diagnostic Testing	180
Specific Problems and Corrective Actions	180
System Events	183
Glossary	186
Appendix	191
Regulatory Compliance	191
FCC Class B Information	191
ICES/NMB-003 Compliance	191
Safety Compliance	191
CE Compliance for Europe	191
Environmental Compliance (China)	192
Warranty Information	192
Obtaining Service	192
Limited Warranty	192
GNU General Public License (“GPL”)	193

Match case Limit results 1 per page

WD SERVICE AND SUPPORT - 1

MY BOOK WORLD EDITION

USER MANUAL

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it

before returning this product. Most technical support questions can be answered

through our knowledge base or e-mail support service at

support.wdc.com

. If the

answer is not available or, if you prefer, please contact WD at the best telephone

number shown below.

Your product includes 30 days of free telephone support during the warranty period.

This 30-day period starts on the date of your first telephone contact with WD

technical support. E-mail support is free for the entire warranty period and our

extensive knowledge base is available 24/7. To help us keep you informed of new

features and services, remember to register your product online at

https://www.wdc.com/register

Accessing Online Support

Visit our product support website at

support.wdc.com

and choose from these topics:

•

Downloads

- Download drivers, software, and updates for your WD product.

•

Registration

- Register your WD product to get the latest updates and special

offers.

•

Warranty & RMA Services

- Get Warranty, Product Replacement (RMA), RMA

Status, and Data Recovery Information.

•

Knowledge Base

- Search by keyword, phrase, or answer ID.

•

Installation

- Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system

hardware, and system software versions available.

North America

Asia Pacific

English

800.ASK.4WDC

Australia

1 800 42 9861

(800.275.4932)

China

800 820 6682/+65 62430496

Spanish

800.832.4778

Hong Kong

+800 6008 6008

India

1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)

011 26384700 (Pilot Line)

Europe (toll free)*

00800 ASK4

WDEU

Indonesia

+803 852 9439

(00800

27549338)

Japan

00 531 650442

Korea

02 703 6550

Europe

+31 880062100

Malaysia

+800 6008 6008/1 800 88 1908/+65 62430496

Middle East

+31 880062100

Philippines

1 800 1441 0159

Africa

+31 880062100

Singapore

+800 6008 6008/+800 608 6008/+65

62430496

Taiwan

+800 6008 6008/+65 62430496

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,

Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.