Dell PowerEdge R815 Hardware Owner's Manual

Dell PowerEdge R815 Manual

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  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 1
    Dell™ PowerEdge™ R815 Hardware Owner's Manual Regulatory Model: E05S Regulatory Type: E05S001
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 2
    CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc. Microsoft, Windows, and Windows Server
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 3
    System Features During Startup 11 Front-Panel Features and Indicators 12 LCD Panel Features 14 Home Screen 15 Setup Menu 16 View Menu 17 Hard-Drive Indicator Patterns 17 Back-Panel Features and Indicators 18 Guidelines for Connecting External Devices 20 NIC Indicator Codes 20 Power
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 4
    Setup Options 55 Main Screen 55 Memory Settings Screen 57 Processor Settings Screen 58 SATA Settings Screen 59 Boot Settings Screen 59 Integrated Devices Screen 60 PCI IRQ Assignments Screen 61 Serial Communication Screen 61 Power Management Screen 62 System Security Screen 63 Exit Screen
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 5
    iDRAC6 Configuration Utility . . . . . 71 3 Installing System Components 73 Recommended Tools 73 Inside the System 73 Front Bezel (Optional 75 Removing the Front Bezel 75 Installing the Front Bezel 75 Opening and Closing the System 76 Opening the System 76 Closing the System 77 Hard Drives
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 6
    the Power Supply Blank 87 Installing the Power Supply Blank 87 Cooling Shroud 88 Removing the Cooling Shroud 88 Installing the Cooling Shroud 89 Front-Chassis Assembly 90 System Memory 92 General Memory Module Installation Guidelines 93 Memory Sparing Support 93 Installing Memory Modules
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 7
    126 Installing a Processor 130 System Battery 132 Replacing the System Battery 132 SAS Backplane 134 Removing the SAS Backplane 134 Installing the SAS Backplane 136 Power Distribution Board 136 Removing the Power Distribution Board 136 Replacing the Power Distribution Board 139 Control
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 8
    I/O Device 153 Troubleshooting a NIC 153 Troubleshooting a Wet System 154 Troubleshooting a Damaged System 155 Troubleshooting the System Battery 156 Troubleshooting Power Supplies 157 Troubleshooting System Cooling Problems 157 Troubleshooting a Fan 158 Troubleshooting System Memory 159
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    an Internal USB Key 162 Troubleshooting an SD Card 163 Troubleshooting an Optical Drive 164 Troubleshooting a Hard Drive 165 Troubleshooting a Storage Controller 166 Troubleshooting Expansion Cards 167 Troubleshooting the Processors 168 5 Running the System Diagnostics 171 Using Online
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 10
    Power Distribution Board Connectors 180 Expansion-Card Riser-Board Components and PCIe Buses 181 Disabling a Forgotten Password 183 7 Getting Help 185 Contacting Dell 185 Index 187 10 Contents
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 11
    PERC configuration utility. For more information, see the PERC card documentation at support.dell.com/manuals. Enters the utility to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC at support.dell.com/manuals. About Your System 11
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 12
    1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 7 8 9 10 Item Indicator, Button, or Icon Connector 1 Power-on indicator, power button Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 13
    buttons 7 LCD panel 8 System identification button Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 14
    , SATA, or SSD hard drives. LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 22 for information about specific status codes. The
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 15
    on and off. If the system hangs during POST, press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode. Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 16
    Setup DNS to enable DNS and to view and set the IP addresses of DNS servers. Two separate DNS entries are available so that a primary and secondary DNS server may be configured. Select SEL to display LCD error messages in a that can be displayed by default on the Home screen. 16 About Your System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 17
    NETn. Displays the name of the Host, Model, or User String for the system. Displays the Asset tag or the Service tag for the system. Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 18
    ) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 19
    2) x8 link expansion slot (24.13 cm [9.5"] length). 1100 W power supplies. The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 20
    VFlash media slot (optional) 16 iDRAC6 Enterprise port (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. Dedicated management port for the optional iDRAC6 Enterprise card. Guidelines for Connecting External Devices • Turn off power to the system and external
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 21
    light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system. • Amber-Indicates a problem with the power supply. About Your System 21
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 22
    1-4. Power Supply Status Indicator 1 1 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 23
    . Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1114 Ambient Temp exceeds allowed range. Ambient temperature See "Troubleshooting reached
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 24
    3.3V Regulator failure. Reseat PCIe cards. E1219 Disk Backplane power failure. Check BP power cable. E122C CPU Power Fault. Power cycle AC. Causes Corrective Actions Chipset temperature See "Troubleshooting reached a point outside the System Cooling allowed range. Problems" on page 157. CMOS
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 25
    . See "Troubleshooting System Memory" on page 159. E122E On-board regulator failed. Call support. One of the on-board voltage Remove AC power to the regulators failed. system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1243 CPU # VCORE
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 26
    are in an CPU unsupported configuration. configuration . Check CPU or BIOS revision. Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system's Getting Started Guide. E141F CPU # protocol error. Power cycle AC. The
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 27
    CPU # machine check error. Power cycle AC. The system BIOS reported a Remove AC power to the machine check error. system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1610 Power Supply # (#### W) missing. Check power supply. Specified power
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 28
    E1632 FailSafe event. Contact support. The processors and memory Remove AC power to the have been throttled to keep system for 10 seconds and system power consumption restart the system. below the maximum safe level with current power supply configuration. If the problem persists, see "Getting
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 29
    resides in the problem persists, see PCI configuration space at "Troubleshooting bus ##, device ##, Expansion Cards" on function ##. page 166. PCI system error on Slot #. Review & clear SEL. The system BIOS reported a Remove and reseat the PCI system error on a expansion-card riser that
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 30
    device clear the SEL. Remove ##, function ##. AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 185. E1717 CPU # The system BIOS internal determined that the error. Review specified processor has had & clear SEL. an internal
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 31
    the specified slot. Expansion-Card Risers" on page 107. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 185. E1810 Hard drive ## The specified hard drive fault. Review experienced a fault. & clear SEL. See "Troubleshooting a Hard Drive" on page
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 32
    . Check cable. Corrective Actions Reseat the internal dual SD module card. If the problem persists, see "Getting Help" on page 185. Change the write-protect switch setting on SD card. Reseat the internal dual SD module card. If the problem persists, see "Getting Help" on page 185. Reseat the cable
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 33
    Memory configured, but is unusable. but unusable. Check DIMMs. See "Troubleshooting System Memory" on page 159. E2013 BIOS unable The system BIOS failed to to shadow copy its flash image into memory. Check memory. DIMMs. See "Troubleshooting System Memory" on page 159. E2014 CMOS RAM
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 34
    185. E2019 Parity error. Parity error. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 35
    . E2020 CPU Processor configuration configuration failure. failure. Check screen message. Check screen for specific error messages. See "Troubleshooting the Processors" on page 168. E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide. Check screen
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    The system BIOS spared the Remove AC power to the memory because it system for 10 seconds and determined that the restart the system. memory has too many errors. If the problem persists, see "Troubleshooting System Memory" on page 159. I1910 Intrusion detected. Check chassis cover. System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 37
    the power supplies. is no longer fully redundant. See "Troubleshooting Power Supplies" on page 157. If the problem persists, see "Getting Help" on page 185. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System 37
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 38
    not Wait for the system to responding to BIOS reboot. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk
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    the problem persists, see "Troubleshooting System Memory" on page 159. Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 40
    . Restart the system and re-enter the BIOS settings. See "Using the System Setup Program and UEFI Boot Manager" on page 53. CPU set to minimum frequency. The processor speed may be If not an intentional setting, intentionally set lower for check any other system power conservation. messages
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 41
    NIC= The operating system NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 153. About
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 42
    run SETUP program. An invalid system configuration caused a system halt. Run the System Setup program and review the current settings. See "Using the System Setup Program and UEFI Boot Manager" on page 53. Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 43
    USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Key" on page 161, "Troubleshooting a USB Device" on page 152, "Troubleshooting an Optical Drive" on page 163, and "Troubleshooting a Hard Drive" on page 164. See "Using the System Setup Program and UEFI Boot
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 44
    PCIe card in the PCIe card in the specified specified slot number. See slot. "Troubleshooting Expansion Cards" on page 166. If the problem persists, see "Getting Help" on page 185. Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board. Install
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    device configuration error. SATA port 0 device failure. Requested sector Faulty hard drive, USB not found. device, or USB medium. Seek error. Seek operation failed. Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 46
    replace the faulty memory module. See "Troubleshooting System Memory" on page 159. Time-of-day clock stopped. Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 156. Time-of-day not Incorrect Time or Date set - please run settings; faulty system SETUP program. battery
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 47
    . support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 48
    CPU combination Unsupported CPU stepping detected. Processor(s) is not supported Install a supported processor by the system. or processor combination. See "Processors" on page 125. Unsupported DIMM detected. The following DIMM has been disabled: x Invalid memory configuration. The system
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 49
    CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 50
    configuration. See "General Memory Module Installation Guidelines" on page 93. If the problem persists, see "Troubleshooting System Memory" on page 159. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. 50 About Your System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 51
    software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals. About Your System 51
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 52
    describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • Dell systems management application documentation at support.dell.com/manuals provides information about installing and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 53
    you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware • View the system hardware configuration • Enable or disable integrated devices • Set performance and power management thresholds
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    an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system. Using the System Setup Program Navigation Keys Keys Action Up arrow or Moves to the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 55
    change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings Description Sets the time on the system's internal clock. Sets the date on the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 56
    bus, and any installed expansion card that requires an IRQ. See power usage of the processor(s), fans, and memory modules with preconfigured or customized settings. See "Power Management Screen" on page 62. Displays a screen to configure the system password and setup password features. See "System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 57
    . Options are Enabled and Disabled. Specifies whether redundant memory is enabled on the system. Options are Enabled and Disabled. If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. Using the System Setup Program and UEFI Boot Manager 57
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 58
    Settings Screen Option Description 64-bit Specifies if the processor(s) support systems ship with HT3 by default. HT Assist (Enabled default) Enables or disables the HT Assist. CPU Virtualization Technology (Enabled default) Enabled permits virtualization software to use the virtualization
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    boot mode. If the operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with nonUEFI operating systems. NOTE: Setting this field to UEFI disables the Boot Sequence, Hard-Disk Drive Sequence, and USB Flash
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 60
    port. Internal SD Card Port (On default) Enables or disables the internal SD card port. Redundancy ( system, if your system stops responding. If set to Enabled, the operating system is allowed to initialize the timer. Embedded Video Controller (Enabled default) Enables/disables BIOS support
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 61
    manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial To use console redirection by SOL, configure the same port address for console
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 62
    DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance. The BIOS sets the processor performance based on processor utilization. • Maximum Performance sets all fields to Maximum Performance. If you select Custom, you can configure each option independently. CPU Power and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 63
    do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Enables or disables the NMI feature. Determines how the system reacts when power is restored. If set to Last, the system returns to the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 64
    64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 65
    field. Moves to and highlights the next field. Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options. Using the System Setup Program
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 66
    . One-Time Boot From File Sets a one-time boot option not included in the boot option list. System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System Description Accesses the System Setup program without rebooting. Restarts the system and access the Lifecycle
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    Status is Unlocked, you can change the system password. If Locked, you cannot change the system password. Disabling the password jumper on the system board sets System Password to Disabled, and you cannot change or enter a new system password. When a system password is not assigned and the password
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 68
    and press . When Password Status is Locked, type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 69
    Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 70
    Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. 70 Using the System Setup Program and UEFI Boot
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 71
    environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC6 Configuration Utility provides the following features: • Enables fault logging and SNMP alerting • Provides access to system event log and sensor status • Functions independently
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    72 Using the System Setup Program and UEFI Boot Manager
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    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 74
    12 11 10 1 2 3 4 9 8 7 1 cooling shroud 3 expansion card riser 2 5 heat sinks (2 or 4) 7 hard drives (up to 6) 9 optical drive (optional) 11 cooling fan assembly 5 6 2 power supply bays (2) 4 expansion card riser 1 6 memory modules (8 to 32) 8 control panel 10 SD module 12 cooling fans (6) 74
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 75
    bezel away from the system. See Figure 3-2. Figure 3-2. Removing and Installing the Front Bezel 3 12 1 release latch 3 front bezel 2 key lock Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the chassis. 3 Secure the bezel with
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 76
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 77
    the corresponding hooks on the sides of the chassis. See Figure 3-3. NOTE: To close the system properly, ensure that the tabs on the cooling shroud are seated in the slots on the chassis. See Figure 3-9. 2 Slide the cover toward the front of the chassis till it snaps in position. 3 Push down the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 78
    the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the SAS controller card to ensure that the host adapter is configured
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    a Hard-Drive Blank 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Insert the drive blank into the drive bay until the release button clicks into place. 3 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. Installing System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 80
    system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive
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    Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 82
    hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6. 2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. 82 Installing System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 83
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Turn off the system, including
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 84
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Turn off the system, including
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 85
    the Front Bezel" on page 75. Power Supplies Your system supports two hot-swappable 1100 W power supplies. If two power supplies are installed, the second power supply provides, power redundancy. In a redundant mode, the system distributes the power load across both power supplies to maximize
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    rack documentation. 3 Press the release latch and pull the power supply out to release it from the power distribution board and clear the chassis. If you are permanently removing the power supply, you must install a power supply blank to ensure proper system cooling. See "Installing the Power Supply
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    the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-8. NOTE: If you unlatched the cable management arm in step 1 of the previous procedure, relatch it. For information about the cable management arm, see the system's rack
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 88
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 89
    proper alignment of the cooling shroud in the system, ensure that the cables inside the system are routed along the chassis wall. See Figure 3-10. 1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system. See Figure 3-9. 2 Insert the RAID battery into
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 90
    Front-Chassis Assembly The front-chassis assembly consists of the hard drives, SAS/SATA backplane, optical drive, control panel assembly, and the front panel display. The frontchassis assembly is mounted on the chassis walls with a sliding rail system. To slide the front-chassis assembly away from
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 91
    clamp 7 SATA cable 2 control panel cable 4 SAS backplane power cable 6 release tabs (2) 8 SAS cables (2) To slide the front-chassis assembly back into the locked position: 1 Slide the assembly inside until it snaps into position. NOTE: For proper system cooling, ensure that the cables inside the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 92
    backplane/USB/optical drive power cables through the cable clamp. Route the control panel cable through the cable clamp and then along the chassis wall. See Figure 3-10. CAUTION: To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 93
    see Table 3-2 and Table 3-3. Memory Sparing Support Memory sparing is supported in systems that have one of the fully populated memory configurations shown in Table 3-2 and Table 3-3. The memory sparing feature must be enabled in the Memory Settings screen of the System Setup program. See "Using the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 94
    CPU must be populated. When enabled, memory sparing allocates and reserves one rank of memory from the installed DIMMs and is large enough to act as spare memory in the event of a memory rank failure where the contents of the failed rank is copied to the spared rank. Table 3-2. Memory Configurations
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 95
    Table 3-3. Memory Configurations (Four Processors) Processors System Capacity Number of DIMMs DIMM Size (in GB) DIMM Type Organization 1 2 3 4 16 16 1 UDIMM x8 A1,A2,A3, B1,B2,B3, C1,C2 , B6,B3,B7, B4,B8 C1,C5, C2,C6, C3,C7, C4,C8 D1,D5 ,D2,D6, D3,D7, D4,D8 Installing System Components 95
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 96
    Table 3-3. Memory Configurations (Four Processors) (continued) Processors System Capacity Number of slots A1-A8, eight 4 GB DIMMS are populated in slots B1-B8, eight 2 GB DIMMS are populated in slots C1-C8, and eight 2 GB DIMMS are populated in slots D1-D8. b. Eight 8 GB DIMMS are populated in slots
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 97
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Turn off the system, including
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 98
    modules installed. 9 Repeat step 6 through step 8 of this procedure to install the remaining memory modules. See Table 3-2. 10 If applicable, slide the front-chassis assembly back into the chassis. See "Front-Chassis Assembly" on page 90. 11 Replace the cooling shroud. See "Installing the Cooling
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 99
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 100
    front-chassis assembly away from the chassis. See "Front-Chassis Assembly" on page 90. 6 Press down and out on the ejectors on each end of the socket until the memory module cards, and memory modules. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system's
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 101
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 102
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 103
    Figure 3-13. Removing and Installing the Cooling Fan Assembly 1 2 1 release levers (2) 3 slots (2) 3 2 fan assembly Installing System Components 103
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 104
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 105
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 106
    Figure 3-15. Figure 3-15. Removing and Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system. See "Closing the System" on page 77. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 106 Installing
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 107
    installed in the system before you turn the system on. CAUTION: To ensure proper cooling, only two out of the six expansion cards can have a power consumption greater than 15 W (up to 25 W maximum), not including the integrated storage controller. Table 3-4 provides a guide for installing expansion
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 108
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 109
    Figure 3-16. NOTE: To install an expansion card in the expansion-card connector on the system board, go to step 7. 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector. 7 Insert the card-edge connector firmly into the expansion
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 110
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 111
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 112
    3-17. Installing and Removing Expansion-Card Riser 1 3 2 1 4 8 5 7 6 1 expansion-card riser 1 2 3 expansion-card slot 2 4 5 riser guide pin 6 7 riser guide 8 expansion-card slot 1 integrated storage controller card slot connector on system board blue tab 112 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 113
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Align the expansion-card riser with the slot on the riser guide and the riser guide pin on the system board
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 114
    6 1 expansion-card riser 2 3 slot on chassis 5 riser 2 connector on system board 2 expansion-card slot 5 4 expansion-card slot 6 6 riser guide pins (2) Installing Expansion-Card Riser 2 1 Align the expansion-card riser with the riser guide pins on the system board and the slot on the chassis. See
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 115
    you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system. Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 116
    . Removing and Installing the Integrated Storage Controller Card 1 2 3 6 5 4 1 expansion card riser 1 3 SAS data cables (2) 5 alignment guides (2) 2 SAS data cable connectors (2) 4 integrated storage controller card 6 integrated storage controller card connector 116 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 117
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 118
    See "Opening the System" on page 76. 3 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 102. 4 Press the tab on the RAID battery cable connector and pull the cable out of the connector on the storage controller card. 5 Free the RAID battery cable from the slot in the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 119
    Route the RAID battery cable along the chassis wall and through the slot in the battery carrier. 3 Tuck any cable slack into the area in front of the battery carrier slot. 4 Connect the battery cable to the connector on the integrated storage controller card. 5 Replace the cooling fan assembly. See
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 120
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 121
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 122
    the iDRAC6 Enterprise Card connector on the system back panel. See Figure 1-3. 6 Close the system. See "Closing the System" on page 77. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8 Enter the iDRAC6 configuration utility and set up the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 123
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 124
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 125
    or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 126
    sink off the processor and keep it aside with the thermal grease side facing up. Figure 3-23. Removing and Installing the Heat Sink 1 1 heat sink 2 2 slot on system board 126 Installing
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 127
    the way. See Figure 3-24. Figure 3-24. Removing and Installing a Processor 1 2 6 1 processor 3 pin 1 indicators (2) 5 ZIF socket 4 3 5 2 notches in processor 4 processor shield 6 socket release lever Installing System Components 127
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 128
    the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor out of the socket and leave the release lever up so installing a processor. See "Installing a Processor" on page 129. 128 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 129
    troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the system pin guide on
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 130
    additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and front chassis assembly back. See "Front-Chassis Assembly" on page 90. 17 Close the system. See "Closing the System" on page 77. 18 Reconnect your system
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 131
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 132
    the connector. 7 To install a new system battery, support the battery connector by pressing down firmly card. "Installing the Integrated Storage Controller Card" on page 117. 11 Close the system. See "Closing the System" on page 77. 12 Reconnect the system to the electrical outlet and turn the system
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 133
    telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Turn off the system and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 134
    Figure 3-27. Removing and Installing a SAS Backplane 1 2 3 4 1 power cable 3 SAS A cable 5 release tabs (2) 5 2 SAS backplane 4 SAS B cable 134 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 135
    support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the power supplies
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 136
    the I/O board. See Figure 3-30. 7 Press the release tab in the direction of the arrow and slide the board upwards. See Figure 3-28. 8 Pull the power distribution board up until the securing slots on the board are free from the tabs on the chassis. See Figure 3-28. 136 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 137
    Figure 3-28. Removing and Installing the Power Distribution Board 2 1 3 5 4 1 power distribution board 3 securing slot 5 power distribution board connector 2 release tab 4 power cable Installing System Components 137
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 138
    or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new power distribution board assembly. 2 Align the securing slots on the power distribution
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 139
    telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Turn off the system and
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 140
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 141
    Figure 3-29. Removing and Installing the Control Panel Display Module 1 2 3 4 5 1 T8 Torx screw 3 display module cable 5 power cable 7 display module 6 7 2 T10 Torx screws (3) 4 control panel cable 6 control panel board Installing System Components 141
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 142
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 143
    or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Align the screw holes on the control panel board with the holes on the front-chassis assembly. 2 Using
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 144
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 145
    the I/O board. See Figure 3-30. 16 Push the processor board toward the front of the system to free the guide pins on one half of the connector from the slots on the other half of the connector. NOTE: The power distribution board connector disengages from the processor board when the processor board
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 146
    Figure 3-30. Removing and Installing the System Board Assembly 1 2 3 9 8 7 1 power distribution board 3 I/O board 5 high-speed connector 7 release levers (2) 9 handle 4 5 6 2 release pin 4 tab 6 guide pins (2) 8 processor board 146 Installing System Components
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 147
    If applicable, replace all expansion cards and the integrated storage controller card. See "Installing an Expansion Card" on page 108 and "Installing the Integrated Storage Controller Card" on page 117. 15 Slide the front-chassis assembly back into the system. See "Front-Chassis Assembly" on page 90
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 148
    , control panel board, and the optical drive. 17 Route the power/data cables along the chassis wall. See "Front-Chassis Assembly" on page 90. 18 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 19 Close the system. See "Closing the System" on page 77. 20 If applicable
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 149
    by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If your system halts during startup prior to
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 150
    are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 If the problem persists, see "Getting Help" on page 185. Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and/or
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 151
    down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 185. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 152
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 153
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 154
    memory key • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 155
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Ensure that none of the following conditions exist: • System cover, cooling shroud, drive blank, memory-module
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 156
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 157
    by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Invalid memory configurations can cause your system to halt at startup without
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 158
    the problem is not resolved, proceed with the next step. 16 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. 17 Open the system. See "Opening the System" on page 76. 18 If applicable, move the front chassis assembly. See "Front-Chassis
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 159
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 160
    by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Enter the System Setup program and ensure that the internal SD card port is enabled. See
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 161
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 162
    the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 163
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. Troubleshooting
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 164
    or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 165
    the electrical outlet. b Open the system. See "Opening the System" on page 76. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 77. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 185. Troubleshooting Your System 167
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 166
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 167
    in the processor 1 slot until you determine the faulty processor, and then replace the faulty processor. See "Getting Help" on page 185. If you have tested all the processors and the problem persists, the system board is faulty. See "Getting Help" on page 185. Troubleshooting Your System 169
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 168
    170 Troubleshooting Your System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 169
    , run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 170
    system diagnostics to help identify the problem. Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Life Cycle Controller screen. CAUTION: Use the embedded system diagnostics to test only your system or specific diagnostics tests or to exit. System
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 171
    select specific options Ending Timestamp - Time stamps the test log. • Test Iterations - Selects the number of times the test is run. • Log output file pathname - Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 172
    • Configuration - Displays basic configuration information about the currently selected device. • Parameters - Displays parameters that you can set for the test. 174 Running the System Diagnostics
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 173
    The password feature is disabled, and iDRAC6 local access is unlocked at the next AC power cycle (pins 4-6) NVRAM_CLR (default) The configuration settings are retained at system boot (pins 3-5) The configuration settings are cleared at the next system boot (pins 1-3) Jumpers and Connectors 175
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 174
    System Board Connectors Figure 6-1. System Board Connectors 28 27 12 3 26 25 4 5 24 6 23 22 7 21 8 20 9 19 10 11 18 12 13 17 16 15 14 176 Jumpers and Connectors
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 175
    -card riser 1 connector 7 BATTERY Battery socket 8 SATA SATA power connector 9 FAN6 System cooling fan 6 connector 10 FAN5 System cooling fan 5 connector 11 CPU1 Processor 1 socket 12 A1 Memory module slot A1(white release lever) A5 Memory module slot A5 A2 Memory module slot
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 176
    slot D8 Memory module slot B1 (white release lever) Memory module slot B5 Memory module slot B2 (white release lever) Memory module slot B6 Memory module slot B3 (white release lever) Memory module slot B7 Memory module slot B4 (white release lever) Memory module slot B8 Backplane power and front
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 177
    -card riser 2 connector 28 ISCSI Key ISCSI key connector (NIC hardware key) SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors 1 6 5 2 3 4 1 power connector 3 SAS B connector 5 hard-drive connectors 2 and 3 2 SAS A connector 4 hard-drive connectors 4 and 5 6 hard
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 178
    Power Distribution Board Connectors Figure 6-3. Power Distribution Board Connectors 1 2 3 1 power supply connectors (2) 3 mixed signal connector 2 12-pin power cable connector 180 Jumpers and Connectors
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 179
    Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4. PCIe Expansion-Card Riser 1 Components 1 2 3 1 PCIe slot 1 connector 2 PCIe slot 2 connector 3 integrated storage controller card connector Jumpers and Connectors 181
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 180
    Figure 6-5. PCIe Expansion-Card Riser 2 Components 3 1 PCIe slot 5 connector 3 chassis intrusion switch 1 2 2 PCIe slot 6 connector 182 Jumpers and Connectors
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 181
    : See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 76. 3 Remove the jumper plug
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 182
    184 Jumpers and Connectors
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 183
    , or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 184
    186 Getting Help
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 185
    battery troubleshooting the RAID card battery, 166 battery (system) replacing, 132 blank hard drive, 78 power supply, 87 C cabling optical drive, 83 CD drive troubleshooting, 164 CD/DVD drive See optical drive. chassis intrusion switch, 182 connectors USB, 12, 18 video, 12, 18 contacting Dell, 185
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 186
    installation, 93 I iDRAC card installing, 121 iDRAC Configuration Utility, 71 indicators front-panel, 12 NIC, 20 power, 12, 21 installing expansion card, 109 front bezel, 75 hard drive blank, 79 hard drives, 81 iDRAC card, 121 memory modules, 98 optical drive, 83 power supply blank, 87 processor
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 187
    system features, 11 power indicators, 12, 21 power supplies indicators, 21 removing, 85 replacing, 87 troubleshooting, 157 power supply blank, 87 processor installing, 130 removing, 126 upgrades, 126 R recommended tools, 73 removing expansion card, 111 front bezel, 75 hard drive blank, 78 hard
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 188
    SAS RAID controller daughter card troubleshooting, 166 SD card troubleshooting, 162-163 securing your system, 63, 68 service-only procedure system board, 144 setup password, 69 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 185 system board installing, 148
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 189
    63 troubleshooting battery, 156 CD drive, 164 cooling fans, 158 damaged system, 155 expansion card, 167 external connections, 151 hard drive, 165 internal USB key, 162-163 keyboard, 152 memory, 159 microprocessors, 168 NIC, 153 power supplies, 157 SAS RAID controller daughter card, 166 SD card, 162
  • Dell PowerEdge R815 | Hardware Owner's Manual - Page 190
    Index 192
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Dell™ PowerEdge™ R815
Hardware Owner’s
Manual
Regulatory Model: E05S
Regulatory Type: E05S001