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Dell PowerEdge R815 Hardware Owner's Manual - Page 8

Troubleshooting Your System, Installing the Control Panel Board

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Removing the Control Panel Display Module 140 Installing the Control Panel Display Module 141 Removing the Control Panel Board 143 Installing the Control Panel Board 144 System Board Assembly 144 Removing the System Board Assembly. . . . . . 145 Installing the System Board Assembly 148 4 Troubleshooting Your System 151 Safety First-For You and Your System 151 Troubleshooting System Startup Failure 151 Troubleshooting External Connections 151 Troubleshooting the Video Subsystem 152 Troubleshooting a USB Device 152 Troubleshooting a Serial I/O Device 153 Troubleshooting a NIC 153 Troubleshooting a Wet System 154 Troubleshooting a Damaged System 155 Troubleshooting the System Battery 156 Troubleshooting Power Supplies 157 Troubleshooting System Cooling Problems 157 Troubleshooting a Fan 158 Troubleshooting System Memory 159 8 Contents

Section	Page
Dell™ PowerEdge™ R815	1
About Your System	11
Accessing System Features During Startup	11
Front-Panel Features and Indicators	12
LCD Panel Features	14
Home Screen	15
Setup Menu	16
View Menu	17
Hard-Drive Indicator Patterns	17
Back-Panel Features and Indicators	18
Guidelines for Connecting External Devices	20
NIC Indicator Codes	20
Power Indicator Codes	21
LCD Status Messages	22
Viewing Status Messages	22
Removing LCD Status Messages	23
System Messages	38
Warning Messages	51
Diagnostics Messages	51
Alert Messages	51
Other Information You May Need	52
Using the System Setup Program and UEFI Boot Manager	53
Choosing the System Boot Mode	53
Entering the System Setup Program	54
Responding to Error Messages	54
Using the System Setup Program Navigation Keys	54
System Setup Options	55
Main Screen	55
Memory Settings Screen	57
Processor Settings Screen	58
SATA Settings Screen	59
Boot Settings Screen	59
Integrated Devices Screen	60
PCI IRQ Assignments Screen	61
Serial Communication Screen	61
Power Management Screen	62
System Security Screen	63
Exit Screen	64
Entering the UEFI Boot Manager	64
Using the UEFI Boot Manager Navigation Keys	65
UEFI Boot Manager Screen	65
UEFI Boot Settings Screen	66
System Utilities Screen	66
System and Setup Password Features	66
Using the System Password	67
Using the Setup Password	69
Embedded System Management	70
iDRAC6 Configuration Utility	71
Entering the iDRAC6 Configuration Utility	71
Installing System Components	73
Recommended Tools	73
Inside the System	73
Front Bezel (Optional)	75
Removing the Front Bezel	75
Installing the Front Bezel	75
Opening and Closing the System	76
Opening the System	76
Closing the System	77
Hard Drives	78
Removing a Hard-Drive Blank	78
Installing a Hard-Drive Blank	79
Removing a Hard-Drive Carrier	80
Installing a Hard-Drive Carrier	81
Removing a Hard Drive From a Hard-Drive Carrier	82
Installing a Hard Drive Into a Hard-Drive Carrier	82
Optical Drive	83
Removing an Optical Drive	83
Installing an Optical Drive	84
Power Supplies	85
Removing a Power Supply	86
Installing a Power Supply	87
Removing the Power Supply Blank	87
Installing the Power Supply Blank	87
Cooling Shroud	88
Removing the Cooling Shroud	88
Installing the Cooling Shroud	89
Front-Chassis Assembly	90
System Memory	92
General Memory Module Installation Guidelines	93
Memory Sparing Support	93
Installing Memory Modules	97
Removing Memory Modules	99
Cooling Fans	100
Removing a Cooling Fan	100
Installing a Cooling Fan	102
Removing the Cooling Fan Assembly	102
Installing the Cooling Fan Assembly	104
Internal USB Memory Key	104
Internal NIC Hardware Key	105
Expansion Cards and Expansion-Card Risers	107
Expansion Card Installation Guidelines	107
Installing an Expansion Card	108
Removing an Expansion Card	110
Removing Expansion-Card Riser 1	111
Installing Expansion-Card Riser 1	113
Removing Expansion-Card Riser 2	113
Installing Expansion-Card Riser 2	114
Integrated Storage Controller Card	115
Removing the Integrated Storage Controller Card	115
Installing the Integrated Storage Controller Card	117
RAID Battery (Optional)	118
Removing a RAID Battery	118
Installing the RAID Battery	119
iDRAC6 Enterprise Card (Optional)	120
Removing an iDRAC6 Enterprise Card	120
Installing an iDRAC6 Enterprise Card	121
VFlash Media (Optional)	122
Removing a VFlash Media Card	122
Installing a VFlash Media Card	122
Internal Dual SD Module (Optional)	123
Removing the Internal Dual SD Module	123
Installing the Internal Dual SD Module	124
Processors	125
Removing a Processor	125
Installing a Processor	129
System Battery	131
Replacing the System Battery	131
SAS Backplane	133
Removing the SAS Backplane	133
Installing the SAS Backplane	135
Power Distribution Board	135
Removing the Power Distribution Board	135
Replacing the Power Distribution Board	138
Control Panel Assembly	139
Removing the Control Panel Display Module	139
Installing the Control Panel Display Module	140
Removing the Control Panel Board	142
Installing the Control Panel Board	143
System Board Assembly	143
Removing the System Board Assembly	144
Installing the System Board Assembly	147
Troubleshooting Your System	149
Safety First-For You and Your System	149
Troubleshooting System Startup Failure	149
Troubleshooting External Connections	149
Troubleshooting the Video Subsystem	150
Troubleshooting a USB Device	150
Troubleshooting a Serial I/O Device	151
Troubleshooting a NIC	151
Troubleshooting a Wet System	152
Troubleshooting a Damaged System	153
Troubleshooting the System Battery	154
Troubleshooting Power Supplies	155
Troubleshooting System Cooling Problems	155
Troubleshooting a Fan	156
Troubleshooting System Memory	157
Troubleshooting an Internal USB Key	159
Troubleshooting an SD Card	160
Troubleshooting an Optical Drive	161
Troubleshooting a Hard Drive	162
Troubleshooting a Storage Controller	163
Troubleshooting Expansion Cards	164
Troubleshooting the Processors	166
Running the System Diagnostics	169
Using Online Diagnostics	169
Embedded System Diagnostics Features	169
When to Use the Embedded System Diagnostics	170
Running the Embedded System Diagnostics	170
System Diagnostics Testing Options	170
Using the Custom Test Options	171
Selecting Devices for Testing	171
Selecting Diagnostics Options	171
Viewing Information and Results	171
Jumpers and Connectors	173
System Board Jumper	173
System Board Connectors	174
SAS Backplane Board Connectors	177
Power Distribution Board Connectors	178
Expansion-Card Riser-Board Components and PCIe Buses	179
Disabling a Forgotten Password	181
Getting Help	183