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HP Photosmart Premium Fax All-in-One Printer - C309 Full User Guide - Page 149

The product is having problems sending and receiving faxes

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• Fax tones are recorded on my answering machine • The product cannot receive faxes, but can send faxes • The product is having problems receiving a manual fax • The product is not answering incoming fax calls • Pages of a fax I received are missing • Faxes are received but do not print • Parts of a fax I received are cut off • The fax I received is blank • The computer to which I am connecting has only one phone port • I hear static on my telephone line since connecting the product • The fax test failed • I am having problems faxing over the Internet using IP phone • The fax log report shows an error For more Fax troubleshooting, you can access the HP Guided Solutions by clicking . The product is having problems sending and receiving faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the product is set up for faxing correctly • Solution 2: Turn on the product • Solution 3: Make sure you are using the correct type of phone cord • Solution 4: Make sure other office equipment is connected correctly • Solution 5: Try removing the splitter • Solution 6: Make sure the telephone wall jack works properly • Solution 7: Check the phone line for noise • Solution 8: Make sure extension phones or other equipment on the phone line are not in use • Solution 9: Make sure the product is connected to an analog phone line • Solution 10: If you use a DSL service, make sure you have a DSL filter installed • Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded • Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use • Solution 13: Check for and resolve any error messages • Solution 14: Lower the fax speed • Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. Fax troubleshooting 147 Solve a problem

Section	Page
Contents	3
HP Photosmart Premium Fax C309 series Help	5
Finish setting up the HP Photosmart	7
Add the HP Photosmart to a network	7
Install the software for a network connection	11
Set up a Bluetooth connection	12
Set up the HP Photosmart for faxing	14
Get to know the HP Photosmart	31
Printer parts	31
Control panel features	33
Control panel features (HP Photosmart Premium Fax C309b series)	34
Display icons	35
Print	45
Print documents	45
Print photos	46
Print on a CD/DVD	51
Print a creative project	54
Print a Web page	57
Print forms and templates (Quick Forms)	58
Scan	63
Scan to a computer	63
Scan to a memory card or USB storage device	65
Copy	69
Copy text or mixed documents	69
Copy (HP Photosmart Premium Fax C309b series)	75
Copy text or mixed documents	75
Reprint photos	79
Fax	81
Send a fax	81
Receive a fax	86
Save photos	87
Save photos to your computer	87
Back up photos to a USB storage device	88
Work with cartridges	89
Check the estimated ink levels	89
Order ink supplies	90
Replace the cartridges	90
Cartridge warranty information	92
Solve a problem	93
HP support	93
Support process	93
HP support by phone	93
Phone support period	93
Placing a call	94
Support phone numbers	94
After the phone support period	96
Additional warranty options	96
Setup troubleshooting	96
The product will not turn on	96
After setting up the product, it does not print	98
Uninstall and reinstall the software	103
Print quality troubleshooting	103
Wrong, inaccurate, or bleeding colors	104
Ink is not filling the text or graphics completely	109
The printout has a horizontal band of distortion near the bottom of a borderless print	113
Printouts have horizontal streaks or lines	114
Printouts are faded or have dull colors	119
Printouts seem blurry or fuzzy	123
Printouts are slanted or skewed	125
Ink streaks on the back of the paper	125
The text edges are jagged	126
Print troubleshooting	130
Envelopes print incorrectly	130
The product prints meaningless characters	131
The margins are not printing as expected	132
A blank page came out while printing	132
The product prints slowly	133
Memory card troubleshooting	134
The product does not read the memory card	134
The photos on the memory card do not transfer to my computer	135
Photos in a connected digital camera with PictBridge do not print	137
Scan troubleshooting	137
Text is incorrect or missing	139
Copy troubleshooting	140
Nothing happens when I try to copy	140
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series)	142
Fit to Page is not working as expected	146
Fax troubleshooting	148
The product is having problems sending and receiving faxes	149
The product cannot send faxes, but can receive faxes	155
The product is having problems sending a manual fax	157
Pages of a fax I sent are missing	158
The quality of the fax I sent is poor	159
Fax transmission is slow	161
Fax tones are recorded on my answering machine	163
The product cannot receive faxes, but can send faxes	164
The product is having problems receiving a manual fax	169
The product is not answering incoming fax calls	171
Pages of a fax I received are missing	173
Faxes are received but do not print	173
Parts of a fax I received are cut off	174
I hear static on my telephone line since connecting the product	179
The fax test failed	180
I am having problems faxing over the Internet using IP phone	184
Errors	187
Product messages	187
Photo tray problem	187
Missing HP Photosmart Software	189
File messages	190
Photos not found	190
Supported file types for the product	191
File corrupted	191
General user messages	192
Memory card error	192
Cannot crop	193
Card access error	193
Paper messages	194
Power and connection messages	195
Ink cartridge and printhead messages	195
General printer error	196
Incompatible ink cartridges	196
Ink cartridge problem	197
Check ink cartridges	203
Install printhead and then cartridges	206
Printhead appears to be missing or damaged	210
Printhead problem	214
Ink cartridge is missing, incorrectly installed, or not intended for your product	218
Technical information	227
Notice	227
Cartridge chip information	227
Specifications	228
Environmental product stewardship program	230
Eco-Tips	231
Paper use	231
Plastics	231
Material safety data sheets	231
Recycling program	231
HP inkjet supplies recycling program	231
Set the Energy Save Mode	231
Power consumption	232
Disposal of waste equipment by users in private households in the European Union	232
Chemical Substances	232
Toxic and hazardous substance table	233
Battery disposal in the Netherlands	233
Battery disposal in Taiwan	233
Attention California users	233
EU battery directive	234
Regulatory notices	234
Regulatory model identification number	235
FCC statement	235
VCCI (Class B) compliance statement for users in Japan	235
Notice to users in Japan about the power cord	236
Notice to users in Korea	236
Noise emission statement for Germany	236
HP Photosmart Premium Fax C309 series declaration of conformity	236
Regulatory wireless statements	237
Exposure to radio frequency radiation	237
Notice to users in Brazil	237
Notice to users in Canada	237
European Union regulatory notice	238
Notice to users in Taiwan	238
Regulatory telecommunication notices	238
Notice to users of the U.S. telephone network: FCC requirements	239
Notice to users of the Canadian telephone network	240
Notice to users in the European Economic Area	240
Notice to users of the German telephone network	241
Australia wired fax statement	241

Match case Limit results 1 per page

•

Fax tones are recorded on my answering machine

•

The product cannot receive faxes, but can send faxes

•

The product is having problems receiving a manual fax

•

The product is not answering incoming fax calls

•

Pages of a fax I received are missing

•

Faxes are received but do not print

•

Parts of a fax I received are cut off

•

The fax I received is blank

•

The computer to which I am connecting has only one phone port

•

I hear static on my telephone line since connecting the product

•

The fax test failed

•

I am having problems faxing over the Internet using IP phone

•

The fax log report shows an error

For more Fax troubleshooting, you can access the HP Guided Solutions by clicking .

The product is having problems sending and receiving faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the

first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•

Solution 1: Make sure the product is set up for faxing correctly

•

Solution 2: Turn on the product

•

Solution 3: Make sure you are using the correct type of phone cord

•

Solution 4: Make sure other office equipment is connected correctly

•

Solution 5: Try removing the splitter

•

Solution 6: Make sure the telephone wall jack works properly

•

Solution 7: Check the phone line for noise

•

Solution 8: Make sure extension phones or other equipment on the phone line are not in use

•

Solution 9: Make sure the product is connected to an analog phone line

•

Solution 10: If you use a DSL service, make sure you have a DSL filter installed

•

Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded

•

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone

use

•

Solution 13: Check for and resolve any error messages

•

Solution 14: Lower the fax speed

•

Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time

Solution 1: Make sure the product is set up for faxing correctly

Solution:

Make sure you set up the product properly for faxing, based on the equipment and services you

have on the same phone line as the product. For more information, see

Set up the HP Photosmart for faxing

Then, run a fax test to check the status of the product and to make sure you set it up properly.

To test your fax setup from the control panel

Load letter or A4 unused plain white paper into the input tray.

Press

Setup

Press the down arrow button to highlight

Tools

, and then press

Press the down arrow button to highlight

Run Fax Test

, and then press

The HP Photosmart displays the status of the test on the display and prints a report.

Fax troubleshooting

147

Solve a problem