HP Photosmart Premium Fax All-in-One Printer - C309 Full User Guide - Page 161

Parts of a fax I sent are cut off Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4. Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter or A4 paper. The fax I sent was blank when it was received Solution: Load your original print side down on the right front corner of the glass. Cause: The original was not loaded or was loaded incorrectly. Fax transmission is slow Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Send the fax in black and white • Solution 2: Lower the fax resolution • Solution 3: Check the phone line for noise • Solution 4: Check the receiving fax machine for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in black and white Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: You were sending a fax in color. Fax troubleshooting 159 Solve a problem