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IBM 620410U User Guide - Page 112

Symptom, Suggested action, Option, Parallel port, Power, Printer, Serial port

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Table 3. Troubleshooting charts (continued) Symptom Suggested action Option An IBM option that was just installed does not work. Verify that: 1. The option is designed for the computer. Go to http://www.ibm.com/pc/support/ for option compatibility information. 2. The option is installed correctly. 3. You have not loosened any other installed options or cables. 4. You updated the configuration information in the IBM Setup Utility program. Whenever an option is changed, you might have to update the configuration. An IBM option that used to work does not work now. If the problem persists, call for service. Verify that all of the option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the option. If the failing option is a SCSI option, verify that: 1. The cables for all external SCSI options are connected correctly. 2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. 3. All external SCSI options are turned on. You must turn on external SCSI options before turning on the computer. Parallel port A parallel device does not work. Power The computer does not turn on. If the problem persists, call for service. Verify that: 1. The device is compatible with the computer. 2. The parallel port is enabled. If the problem persists, call for service. Verify that: 1. The power cables arM Properly connected to the computer. 2. The electrical outlet functions properly. 3. The type of memory installed is correct. 4. If you just installed an option, remove it, and restart the computer. If the computer now turns on, you might have installed more options than the power supply supports. 5. The voltage-selection switch is set correctly. Printer The printer does not work. If the problem persists, call for service. Verify that: 1. The printer is turned on and is online. 2. The printer signal cable is connected to the correct serial or parallel port on the computer. Note: Non-IBM printer cables might cause unpredictable results. 3. You have assigned the printer port correctly in your operating computer or application program. 4. You have assigned the printer port correctly using the IBM Setup Utility program. 5. You have run the tests described in the documentation that comes with your printer. Serial port A serial device does not work. If the problem persists, call for service. Verify that: 1. The device is compatible with the computer. 2. Run the diagnostics for the serial port. If the problem still exists, call for service. 96 IBM IntelliStation E Pro Types 6204 and 6214: User's Guide

Section	Page
Contents	5
Safety information	9
Preface	15
Related Publications	15
Notices and statements used in this book	15
Chapter 1. Introducing the IntelliStation E Pro	17
Features and specifications for the desktop model	18
Features and specifications for the tower model	19
Inventory checklist	20
Software	20
Preinstalled software	20
Software Selections CD	22
Device Driver and IBM Enhanced Diagnostics CD	22
Other software	22
What your computer offers	22
Reliability, availability, and serviceability features	23
Computer controls and indicators	24
Chapter 2. Setting up your computer	27
Selecting a location for your computer	27
Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	28
Electrical outlets and cable lengths	28
Moving the stabilizing feet	28
Setting the voltage-selection switch	29
Connecting computer cables	30
Recording important numbers	32
Running the operating system setup program	32
Registering your computer	33
Using Access IBM	33
Installing other operating systems	34
Product Recovery Program	34
Creating emergency diskettes	35
Creating a Recovery Repair diskette	35
Creating a Norton AntiVirus Rescue diskette	35
Chapter 3. Operating your computer	37
Turning on your computer	37
Using video features	37
Video device drivers	38
Changing monitor settings	38
Using audio features	39
Line in	39
Line out	39
Microphone	39
Managing your computer on a network	39
Wake on LAN	39
Intel Boot Agent	40
LANClient Control Manager (LCCM)	40
System Migration Assistant	40
Desktop Management Interface	40
Using security features	40
Anti-intrusion features	40
Component protection	41
Data protection	41
SMART hard disk drive	41
SMART Reaction	41
Virus protection	41
Locking the keyboard	41
Shutting down your operating system	42
Turning off your computer	42
Chapter 4. Configuring your computer	45
Using the IBM Setup Utility program	45
Starting the IBM Setup Utility program	45
IBM Setup Utility main menu choices	46
Main	46
Devices	46
Startup	47
Advanced	47
Security	48
Power	49
Exit	50
Using the SCSISelect Utility program (some models)	50
Starting the SCSISelect Utility program	50
SCSISelect menu choices	50
Using the Intel Boot Agent Utility program	51
Starting the Intel Boot Agent Utility program	52
Intel Boot Agent Utility menu choices	52
Chapter 5. Installing options	55
Before you begin	55
System reliability considerations	55
Handling static-sensitive devices	55
Desktop model	56
Major components of the desktop model	56
System board	57
System board internal cable connectors	58
System board external cable connectors	58
CMOS recovery jumper	59
Installing options in a desktop model	59
Removing the cover	59
Removing the frame support bracket	60
Working with adapters	60
Installing internal drives	64
Installing memory modules	69
Installing a security U-bolt	70
Replacing the cover	71
Tower model	72
Major components of the tower model	72
System and PCI extender boards	73
System board internal cable connectors	74
System board external connectors	75
CMOS recovery jumper	76
Installing options in a tower model	76
Removing the side cover	76
Removing the support bracket	77
Working with adapters	78
Installing internal drives	83
Installing memory modules	89
Installing a security U-bolt	91
Replacing the cover	92
Connecting external options	92
Input/output connector locations	93
Input/output connectors	94
Video connector	94
Keyboard connector	95
Mouse connector	95
Parallel connector	95
Serial connectors	96
Ethernet connector	96
Universal Serial Bus connectors	96
Audio connectors	97
Ultra160 SCSI connector	97
Chapter 6. Solving problems	99
Diagnostic tools overview	99
Power-on self-test (POST)	101
Small computer system interface (SCSI) messages (some models)	101
Diagnostic programs and error messages	102
Text messages	102
Starting the diagnostic programs	103
Using the Device Driver and IBM Enhanced Diagnostics CD	103
Creating an IBM Enhanced Diagnostics diskette	103
Using the Enhanced diagnostics diskette	104
Viewing the test log	104
Diagnostic error message tables	105
Other diagnostic programs	109
Troubleshooting charts	109
Software error messages	113
Troubleshooting the Ethernet controller	113
Network connection problems	113
Ethernet controller troubleshooting chart	114
Ethernet controller messages	115
Novell NetWare or IntraNetWare computer ODI driver teaming messages	115
NDIS 4.0 (Windows 2000 and Windows XP) Event Viewer messages	117
Ethernet teaming messages	119
Intel Boot Agent messages	121
Recovering your operating system and preinstalled software	122
Recovering or installing device drivers	122
Recovering the operating system	123
Performing a partial or full recovery	123
Using the Recovery Repair diskette	123
Using ConfigSafe and the Save Our System (SOS) feature	124
Erasing a lost or forgotten password (clearing CMOS)	125
Recovering from a POST/BIOS update failure	126
Replacing the battery	127
Getting information, help, and service	128
Before you call	128
Using the documentation	129
Getting help and information from the World Wide Web	129
Software service and support	129
Hardware service and support	129
Appendix A. Using the Software Selections CD	131
Features of the Software Selections CD	131
Starting the Software Selections CD	131
Installing software using the Software Selections CD	132
Appendix B. Caring for your computer	133
Basics	133
Cleaning your computer	133
Computer and keyboard	133
Monitor screen	133
Mouse	133
Moving your computer	134
Appendix C. Computer records	137
Serial numbers and keys	137
Appendix D. Viewing the license agreement	139
Appendix E. Warranty information	141
Warranty period	141
Problem determination	141
Running diagnostics	141
Checking software	141
Warranty service and support	142
International Warranty Service	142
Purchasing additional services	143
IBM Statement of Limited Warranty Z125-4753-06 8/2000	144
Part 1 - General Terms	144
Part 2 - Country-unique Terms	146
Appendix F. Notices	153
Edition notice	153
Trademarks	154
Important notes	154
Electronic emission notices	155
Federal Communications Commission (FCC) statement	155
Industry Canada Class A emission compliance statement	155
Australia and New Zealand Class A statement	155
United Kingdom telecommunications safety requirement	156
European Union EMC Directive conformance statement	156
Taiwan electrical emission statement	156
Japanese Voluntary Control Council for Interference (VCCI) statement	156
Power cords	156

Match case Limit results 1 per page

Table 3. Troubleshooting charts (continued)

Symptom

Suggested action

Option

Verify that:

The option is designed for the computer. Go to

http://www.ibm.com/pc/support/ for option compatibility information.

The option is installed correctly.

You have not loosened any other installed options or cables.

You updated the configuration information in the IBM Setup Utility program.

Whenever an option is changed, you might have to update the configuration.

If the problem persists, call for service.

An IBM option that was just

installed does not work.

An IBM option that used to work

does not work now.

Verify that all of the option hardware and cable connections are secure.

If the option comes with its own test instructions, use those instructions to test

the option.

If the failing option is a SCSI option, verify that:

The cables for all external SCSI options are connected correctly.

The last option in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

All external SCSI options are turned on. You must turn on external SCSI

options before turning on the computer.

If the problem persists, call for service.

Parallel port

Verify that:

The device is compatible with the computer.

The parallel port is enabled.

If the problem persists, call for service.

A parallel device does not work.

Power

Verify that:

The power cables arM Properly connected to the computer.

The electrical outlet functions properly.

The type of memory installed is correct.

If you just installed an option, remove it, and restart the computer. If the

computer now turns on, you might have installed more options than the

power supply supports.

The voltage-selection switch is set correctly.

If the problem persists, call for service.

The computer does not turn on.

Printer

Verify that:

The printer is turned on and is online.

The printer signal cable is connected to the correct serial or parallel port on

the computer.

Note:

Non-IBM printer cables might cause unpredictable results.

You have assigned the printer port correctly in your operating computer or

application program.

You have assigned the printer port correctly using the IBM Setup Utility

program.

You have run the tests described in the documentation that comes with your

printer.

If the problem persists, call for service.

The printer does not work.

Serial port

A serial device does not work.

Verify that:

The device is compatible with the computer.

Run the diagnostics for the serial port.

If the problem still exists, call for service.

IBM IntelliStation E Pro Types 6204 and 6214: User

’

s Guide