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IBM 620410U User Guide - Page 113

Software error messages, Troubleshooting the Ethernet controller, Network connection problems

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Table 3. Troubleshooting charts (continued) Symptom Suggested action Universal Serial Bus (USB) ports A USB device does not work. Verify that: 1. You are not trying to use a USB device during POST, if you have a standard (non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, then the USB port is disabled and no USB device will work during POST. 2. The correct USB device driver is installed. 3. Your operating system supports USB devices. If the problem persists, call for service. Software error messages These messages appear if a problem or conflict is detected by the application program, the operating computer, or both. Error messages for operating system and other software problems are typically text messages, but they also can be numeric codes. For information about these software error messages, see the information supplied with the operating system and application program. To determine if problems are caused by the software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software that you are using works on another computer. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and solutions to the problem. If the problem remains, contact your place of purchase. Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10/100 Mbps Ethernet controller. Network connection problems If the Ethernet controller cannot connect to the network, check the following: v Make sure that the cable is installed correctly. The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable. If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling. If you directly connect two workstations (without a hub), or if you are not using a hub with X ports, use a crossover cable. Note: To determine whether a hub has an X port, check the port label. If the label contains an X, the hub has an X port. Chapter 6. Solving problems 97

Section	Page
Contents	5
Safety information	9
Preface	15
Related Publications	15
Notices and statements used in this book	15
Chapter 1. Introducing the IntelliStation E Pro	17
Features and specifications for the desktop model	18
Features and specifications for the tower model	19
Inventory checklist	20
Software	20
Preinstalled software	20
Software Selections CD	22
Device Driver and IBM Enhanced Diagnostics CD	22
Other software	22
What your computer offers	22
Reliability, availability, and serviceability features	23
Computer controls and indicators	24
Chapter 2. Setting up your computer	27
Selecting a location for your computer	27
Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	28
Electrical outlets and cable lengths	28
Moving the stabilizing feet	28
Setting the voltage-selection switch	29
Connecting computer cables	30
Recording important numbers	32
Running the operating system setup program	32
Registering your computer	33
Using Access IBM	33
Installing other operating systems	34
Product Recovery Program	34
Creating emergency diskettes	35
Creating a Recovery Repair diskette	35
Creating a Norton AntiVirus Rescue diskette	35
Chapter 3. Operating your computer	37
Turning on your computer	37
Using video features	37
Video device drivers	38
Changing monitor settings	38
Using audio features	39
Line in	39
Line out	39
Microphone	39
Managing your computer on a network	39
Wake on LAN	39
Intel Boot Agent	40
LANClient Control Manager (LCCM)	40
System Migration Assistant	40
Desktop Management Interface	40
Using security features	40
Anti-intrusion features	40
Component protection	41
Data protection	41
SMART hard disk drive	41
SMART Reaction	41
Virus protection	41
Locking the keyboard	41
Shutting down your operating system	42
Turning off your computer	42
Chapter 4. Configuring your computer	45
Using the IBM Setup Utility program	45
Starting the IBM Setup Utility program	45
IBM Setup Utility main menu choices	46
Main	46
Devices	46
Startup	47
Advanced	47
Security	48
Power	49
Exit	50
Using the SCSISelect Utility program (some models)	50
Starting the SCSISelect Utility program	50
SCSISelect menu choices	50
Using the Intel Boot Agent Utility program	51
Starting the Intel Boot Agent Utility program	52
Intel Boot Agent Utility menu choices	52
Chapter 5. Installing options	55
Before you begin	55
System reliability considerations	55
Handling static-sensitive devices	55
Desktop model	56
Major components of the desktop model	56
System board	57
System board internal cable connectors	58
System board external cable connectors	58
CMOS recovery jumper	59
Installing options in a desktop model	59
Removing the cover	59
Removing the frame support bracket	60
Working with adapters	60
Installing internal drives	64
Installing memory modules	69
Installing a security U-bolt	70
Replacing the cover	71
Tower model	72
Major components of the tower model	72
System and PCI extender boards	73
System board internal cable connectors	74
System board external connectors	75
CMOS recovery jumper	76
Installing options in a tower model	76
Removing the side cover	76
Removing the support bracket	77
Working with adapters	78
Installing internal drives	83
Installing memory modules	89
Installing a security U-bolt	91
Replacing the cover	92
Connecting external options	92
Input/output connector locations	93
Input/output connectors	94
Video connector	94
Keyboard connector	95
Mouse connector	95
Parallel connector	95
Serial connectors	96
Ethernet connector	96
Universal Serial Bus connectors	96
Audio connectors	97
Ultra160 SCSI connector	97
Chapter 6. Solving problems	99
Diagnostic tools overview	99
Power-on self-test (POST)	101
Small computer system interface (SCSI) messages (some models)	101
Diagnostic programs and error messages	102
Text messages	102
Starting the diagnostic programs	103
Using the Device Driver and IBM Enhanced Diagnostics CD	103
Creating an IBM Enhanced Diagnostics diskette	103
Using the Enhanced diagnostics diskette	104
Viewing the test log	104
Diagnostic error message tables	105
Other diagnostic programs	109
Troubleshooting charts	109
Software error messages	113
Troubleshooting the Ethernet controller	113
Network connection problems	113
Ethernet controller troubleshooting chart	114
Ethernet controller messages	115
Novell NetWare or IntraNetWare computer ODI driver teaming messages	115
NDIS 4.0 (Windows 2000 and Windows XP) Event Viewer messages	117
Ethernet teaming messages	119
Intel Boot Agent messages	121
Recovering your operating system and preinstalled software	122
Recovering or installing device drivers	122
Recovering the operating system	123
Performing a partial or full recovery	123
Using the Recovery Repair diskette	123
Using ConfigSafe and the Save Our System (SOS) feature	124
Erasing a lost or forgotten password (clearing CMOS)	125
Recovering from a POST/BIOS update failure	126
Replacing the battery	127
Getting information, help, and service	128
Before you call	128
Using the documentation	129
Getting help and information from the World Wide Web	129
Software service and support	129
Hardware service and support	129
Appendix A. Using the Software Selections CD	131
Features of the Software Selections CD	131
Starting the Software Selections CD	131
Installing software using the Software Selections CD	132
Appendix B. Caring for your computer	133
Basics	133
Cleaning your computer	133
Computer and keyboard	133
Monitor screen	133
Mouse	133
Moving your computer	134
Appendix C. Computer records	137
Serial numbers and keys	137
Appendix D. Viewing the license agreement	139
Appendix E. Warranty information	141
Warranty period	141
Problem determination	141
Running diagnostics	141
Checking software	141
Warranty service and support	142
International Warranty Service	142
Purchasing additional services	143
IBM Statement of Limited Warranty Z125-4753-06 8/2000	144
Part 1 - General Terms	144
Part 2 - Country-unique Terms	146
Appendix F. Notices	153
Edition notice	153
Trademarks	154
Important notes	154
Electronic emission notices	155
Federal Communications Commission (FCC) statement	155
Industry Canada Class A emission compliance statement	155
Australia and New Zealand Class A statement	155
United Kingdom telecommunications safety requirement	156
European Union EMC Directive conformance statement	156
Taiwan electrical emission statement	156
Japanese Voluntary Control Council for Interference (VCCI) statement	156
Power cords	156

Match case Limit results 1 per page

Table 3. Troubleshooting charts (continued)

Symptom

Suggested action

Universal Serial Bus (USB)

ports

Verify that:

You are not trying to use a USB device during POST, if you have a standard

(non-USB) keyboard attached to the keyboard port.

Note:

If a standard (non-USB) keyboard is attached to the keyboard port,

then the USB port is disabled and no USB device will work during POST.

The correct USB device driver is installed.

Your operating system supports USB devices.

If the problem persists, call for service.

A USB device does not work.

Software error messages

These messages appear if a problem or conflict is detected by the application

program, the operating computer, or both. Error messages for operating system and

other software problems are typically text messages, but they also can be numeric

codes. For information about these software error messages, see the information

supplied with the operating system and application program.

To determine if problems are caused by the software, verify that:

Your computer has the minimum memory requirements needed to use the

software. For memory requirements, see the information that comes with the

software.

Note:

If you have just installed an adapter or memory, you might have a

memory address conflict.

The software is designed to operate on your computer.

Other software works on your computer.

The software that you are using works on another computer.

If you received any error messages when using the software program, see the

information that comes with the software for a description of the messages and

solutions to the problem.

If the problem remains, contact your place of purchase.

Troubleshooting the Ethernet controller

This section provides troubleshooting information for problems that might occur with

the 10/100 Mbps Ethernet controller.

Network connection problems

If the Ethernet controller cannot connect to the network, check the following:

Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is

attached but the problem persists, try a different cable.

If you set the Ethernet controller to operate at 100 Mbps, you must use Category

5 cabling.

If you directly connect two workstations (without a hub), or if you are not using a

hub with X ports, use a crossover cable.

Note:

To determine whether a hub has an X port, check the port label. If the

label contains an

, the hub has an X port.

Chapter 6. Solving problems