Lenovo NetVista X40 Quick Reference for NetVista 2179 and 6643 systems (Dutch) - Page 122

Calling for service, HelpCenter, phone list

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Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response time will vary depending on the number and complexity of incoming calls. If possible, be at your computer when you call. Please have the following information ready: v Machine Type and Model v Serial numbers of your IBM hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support and click HelpCenter phone list. 106 IBM® IntelliStation® E Pro: User's Guide IntelliStation E Pro Types 6836, 6846

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Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
PC HelpCenter. The following services are available during the warranty period:
v
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
v
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
v
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note:
Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine Type and Model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support and click
HelpCenter
phone list
.
106
IBM
®
IntelliStation
®
E Pro: User
’
s Guide IntelliStation E Pro Types 6836, 6846