Xerox 8500DN Service Manual - Page 121

Run the Paper Lead Edge Times test., Run the diagnostic Paper Path Drive test.

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Error Messages and Codes Jam Code Troubleshooting Procedures (Continued) C5X Print pulled back into transfix nip during exit. 1. Ensure the media is not too thick and that it is supported by the printer. 2. Use a less glossy media. 3. If the Drum maintenance unit is near the end of its life, replace it. 4. Clean and inspect the exit rollers. 5. Ensure the Process Drive is correctly homed. 6. Run the Paper Path Drive test. 7. Replace the Lower Exit Guide. D2D Exit flag unexpected event during warm-up. D2M The exit flag actuated unexpectedly when paper picked from Tray 2. D2N The exit flag actuated unexpectedly when paper picked from Tray 3. D2P The exit flag actuated unexpectedly when paper picked from Tray 4. D2Q The exit flag actuated unexpectedly when paper picked from Tray 1. D2R The exit flag actuated unexpectedly when duplexing. D2T The exit flag actuated unexpectedly when transfixing. 1. Ensure ground integrity of the printer, see page 4-65. 2. Run the Sensors test to test the exit sensor. 3. Run the Paper Lead Edge Times test. 4. Replace problem component. D2X The exit flag actuated unexpectedly exit. 1. Ensure the media is not too thick and that it is supported by the printer. 2. Use a less glossy media. 3. If the Drum Maintenance Kit is near the end of its life, replace it. 4. Clean and inspect the exit rollers. 5. Check the exit flag for proper installation or damage, replace if necessary. 6. Run the diagnostic Paper Path Drive test. 7. Replace problem component. D3C Exit flag time-out during mechanical recovery. D3M Exit flag timed out following Tray 2 Pick. D3N Exit flag timed out following Tray 3 Pick. D3P Exit flag timed out following Tray 4 Pick. D3Q Exit flag timed out following Tray 1 Pick. D3R Exit flag timed out during duplexing. D3T Exit flag time-out during transfix. 1. Inspect the exit path for obstructions. 2. Inspect and clean the exit roller, ensure the exit roller rotates. 3. Inspect and clean the stripper blade. 4. Replace the Drum maintenance unit. 5. Run the diagnostic Paper Path Drive test. E2D Tray 1 width sensor during warm-up. E2E Tray 1 width sensor during Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-53

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Phaser 8400/8500/8550/8560 Color Printer Service Manual
3-53
Error Messages and Codes
C5X
Print pulled back into transfix nip during exit.
1.Ensure the media is not too thick and that it is supported by the printer.
2. Use a less glossy media.
3. If the Drum maintenance unit is near the end of its life, replace it.
4. Clean and inspect the exit rollers.
5. Ensure the Process Drive is correctly homed.
6. Run the Paper Path Drive test.
7. Replace the Lower Exit Guide.
D2D
Exit flag unexpected event during warm-up.
D2M
The exit flag actuated unexpectedly when paper picked from Tray 2.
D2N
The exit flag actuated unexpectedly when paper picked from Tray 3.
D2P
The exit flag actuated unexpectedly when paper picked from Tray 4.
D2Q
The exit flag actuated unexpectedly when paper picked from Tray 1.
D2R
D2T
The exit flag actuated unexpectedly when duplexing.
The exit flag actuated unexpectedly when transfixing.
1.Ensure ground integrity of the printer, see page 4-65.
2. Run the Sensors test to test the exit sensor.
3. Run the Paper Lead Edge Times test.
4. Replace problem component.
D2X
The exit flag actuated unexpectedly exit.
1.Ensure the media is not too thick and that it is supported by the printer.
2. Use a less glossy media.
3. If the Drum Maintenance Kit is near the end of its life, replace it.
4. Clean and inspect the exit rollers.
5.Check the exit flag for proper installation or damage, replace if necessary.
6. Run the diagnostic Paper Path Drive test.
7. Replace problem component.
D3C
Exit flag time-out during mechanical recovery.
D3M
Exit flag timed out following Tray 2 Pick.
D3N
Exit flag timed out following Tray 3 Pick.
D3P
Exit flag timed out following Tray 4 Pick.
D3Q
Exit flag timed out following Tray 1 Pick.
D3R
Exit flag timed out during duplexing.
D3T
Exit flag time-out during transfix.
1. Inspect the exit path for obstructions.
2.Inspect and clean the exit roller, ensure the exit roller rotates.
3. Inspect and clean the stripper blade.
4. Replace the Drum maintenance unit.
5. Run the diagnostic Paper Path Drive test.
E2D
Tray 1 width sensor during warm-up.
E2E
Tray 1 width sensor during
Jam Code Troubleshooting Procedures
(Continued)