Xerox 8500DN Service Manual - Page 203

Network Problems General Troubleshooting The printer maintains 6 logs in memory detailing network functions. The logs contain TCP/IP, NetWare and AppleTalk initialization events. The logs can also be accessed remotely via CentreWare. The logs list events chronologically. The log is limited in length; when the log is full the printer stops recording data to the log. The logs are stored on the Hard Drive so only new data is stored each time the printer's power is cycled. There is a Connection Setup page, Configuration page, and a network reset available for troubleshooting network problems. Print an Event Log or Runtime Log: 1. Enter normal 'Customer Mode'. 2. From the main menu, select Troubleshooting and press OK. 3. Scroll and select Network Log Pages and press OK. 4. Highlight the appropriate menu item from the list and select OK. Note Phaser 8500/8550/8560 printers include diagnostic tools for network connections. Use the menu path Troubleshooting>Network Problems>Network >Diagnostics. To troubleshoot network problems, select the standard Network Log Pages or Network Diagnostics. Network Diagnostics take about 60 seconds to test the network connection for basic communication problems such as collisions, wrong ethernet speeds, possible missing hubs when not using crossover cable, and inappropriate IP settings for the network type detected or server. 5. The page should now print. Note To print the Connection Setup Page or Configuration Page, select the Printer Setup Menu. Obtaining Serial Back Channel Trace In rare cases the printer may exit unusual behavior that is difficult to troubleshoot. In such cases, if feasible, it can be useful to obtain a Back Channel Trace from the printer's on-board serial port. The Back Channel Trace, lists step-by-step what the printer is doing up to the point that an error occurs. The trace may offer clues to help troubleshoot the problem. You will need the following: ■ Computer with a serial port ■ Null modem serial cable ■ Serial cable adapter, part number 600T80374 (Same adapter used to run PC- based diagnostic on other Phaser printers.) Phaser 8400/8500/8550/8560 Color Printer Service Manual 4-73