Xerox 8500DN Service Manual - Page 219

Print-Quality Troubleshooting Scratches or Marks Parallel to the Long Axis of Printing, Particularly with Film Scratches or marks are usually caused by debris in the paper path. The scratch or mark may extend into non-printed areas or be more pronounced on the lower portion of the image. Initial Actions ■ Check the media used is supported by this printer. ■ Check that the paper path is clean and clear of debris. Troubleshooting Reference Applicable Parts ■ Stripper Blade ■ Drum Maintenance Kit ■ Preheater ■ Media Guides Example Print Scratches or Marks Troubleshooting Procedure Step Questions and Actions Yes 1 1. Check the exit area, exit frame, Preheater, Complete. Drum Maintenance Kit, Printhead, and Stripper Blade for anything touching the Drum. 2. Reseat any component interfering or touching the Drum. 3. Clean the Stripper Blade. Did this correct the problem? s8500-036 No Go to Step 2. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-13