Xerox 8500DN Service Manual - Page 212

Print-Quality Troubleshooting Smudges or Smears Troubleshooting Procedure Step Questions and Actions Yes No 1 Clean the exit path, including the Stripper Blade with a lint-free cloth. Did this correct the problem? Complete. Go to Step 2. 2 1. On the Control Panel, select Information - Go to Step 3. Complete. -> Troubleshooting --> Print Quality Problems. 2. Select Remove Print Smears, and then press the Enter button. This cleans ink from the Preheater and Exit Rollers. 3. Reprint test pages. Did this correct the problem? 3 1. Repeat Step 2 up to 3 times if the smears Complete. persist. 2. Open a fresh ream of supported paper and reprint the test page. Did this correct the problem? Go to Step 4. 4 Remove the Drum Maintenance Kit and wipe Complete. the clear plastic wiper blade with a lint-free cloth. Did this correct the problem? Go to Step 5. 5 Manually clean visibly dirty feed rollers and Complete. the Stripper Blade. Did this correct the problem? Go to Step 6. 6 1. Check the Drum Maintenance Pivot Plate Complete. for damage. 2. Check the Drum Maintenenace Camshaft rollers are working properly. 3. Replace any damaged or defective parts. Did this correct the problem? Replace the Preheater. 5-6 Phaser 8400/8500/8550/8560 Color Printer Service Manual