Xerox 8500DN Service Manual - Page 364

Reference Ink Failure Checklist For the latest policy information on Non-Xerox Supplies, visit the Xerox Service Partners Web Site: https://www.office.xerox.com/smart/sso index.cfm?fuseaction=sso.partnerLogin GENERIC INK FAILURE CHECKLIST PERFORM THIS CHECKLIST ONLY IF YOU SUSPECT NON-XEROX INK IS BEING USED. Step 1 Step 2 Step 3 Print Test Print 1 (Weak/Missing Jets). CAREFULLY examine it. Does Test Print 1 show at least one color with 8 or more weak/missing jets? Run 10 solid fills in the suspected color from the front panel. Does the number of weak and missing jets noticeable increase with solid fills. Does the printhead reservoir of the affected color have a large visible pool of ink obscuring the surface of the filter element? If YES Go to Step 3 If YES Go to Step 3 If YES Go to B If NO Go to Step 2 If NO Go to B If NO Go to A Ink not visible. Filter viewable. Ink passing easily thru filter. Visible pool of ink obscuring filter. Ink not readily passing thru filter. A Generic Ink Failure. B Does not fully meet field criteria. Suspected generic ink failure. x Inform the customer that service will only be provided with a credit card or purchase x Inform the customer that although the Field order. The Xerox warranty/Service Generic Ink Failure Test Criteria was not Agreement DOES NOT cover repair cost of satisfied, engineering will further evaluate the printhead when it has been damaged by the printhead upon its return to the factory. non-Xerox ink and the repair cost is the It will be subjected to complete analysis at responsibility of the customer. that time and, if found to be damaged by x Provide the customer with the "Diagnosis Form" generic ink, the customer will be billed. and "Onsite Failure notification" letters. x Provide the customer with the "Customer Alert x Once payment has been authorized or assured, #8 March 2005" letter. replace the printhead and included ink per x If there are weak or missing jets replace the normal procedures. printhead and included ink per normal x Check the "Non-Xerox/Tektronix" Ink box on procedures. the Green tag. x Check "Non-Xerox/Tektronix" Ink box on the x Enclose all sample prints (including two prints Green tag. of Service Print 1), ink samples, waste ink, and x Enclose all sample prints (including two prints this checklist with the printhead. Xerox Personnel - Please provide full documentation in FIST. of Service Print 1), ink samples, waste ink, and this checklist with the printhead. Xerox Personnel - Please provide full documentation in FIST. IN EITHER CASE PLEASE NOTE ADDITIONAL GENERIC INK INFORMATION x Was generic ink or related packaging observed? YES NO x Was generic ink present in the ink loader? YES NO IMPORTANT - Note the brand and lot code of the generic ink, if available Xerox Phaser 8400/WorkCentre C2424 Printhead Checklist 075-0882-02 Page 5 A-12 Phaser 8400/8500/8550/8560 Color Printer Service Manual