Xerox 8500DN Service Manual - Page 75
Fault Code Error Message Troubleshooting, Fault Code Error Reporting, Interpreting Fault Codes
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UPC - 095205022063
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Fault Code Error Message Troubleshooting Error Messages and Codes Fault Code Error Reporting Fault codes are saved to NVRAM and can be retrieved from the printer's fault history. All procedures that ask for a test to be run are referencing tests from within the "hidden" Service Diagnostics menu. For more information on Service Diagnostics tests, their results, and how to enter into diagnostic mode, see "Service Diagnostics" on page 4-4. In normal customer mode, the printer will reboot each time an error occurs. If three of the same errors occur within 72 hours, or 1000 pages, the fault is displayed on the printer's Control Panel. Interpreting Fault Codes ■ Failing system (XX,yyy.zz) ■ Failing subsystem (xx,YYY.zz) ■ Checksum (xx,yyy.zZ ■ Type of problem (xx,yyy.Zx) ■ Print engine copy count when the error occurred (xx,yyy.zz:123) (xx,yyy.4x) Device faults are indicated by a 4 in the tenths place of the fault code. This indicates a hardware problem. The most common device faults troubleshooting procedures are documented in this section. (xx,yyy.6x) Program faults are indicated by a 6 in the tenths place of the fault code. Unfortunately, there are too many program faults to enumerate them all and most program faults will not mean anything unless you are intimately familiar with the code base. Some of the more common program faults are documented in this section. (xx,yyy.7z) CPU exceptions are indicated by a 7 in the tenths place of the fault code. The error code indicates both the PowerPC exception number and the region of firmware that was executing when the exception occurred: Engine, PostScript, Network, or Operating System. Note A CPU exception can either be caused by hardware or firmware error. Refer to the infoSMART Knowledge Base for descriptions of the most common faults. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-7
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