Xerox 8500DN Service Manual - Page 201

Operating System and Application Problems General Troubleshooting Print an internal test print from the printer's Control Panel to ensure the problem is not printer related. There is additional help available at www.xerox.com/office/support. You can access PhaserSMART Technical Support, Technical Support via email, driver downloads, and much more. PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. To access PhaserSMART Technical Support: 1. Go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser address window. Testing Communications Ports Testing the communication ports can isolate communication problems to the computer, network, or software. Test the communications ports after the printer is installed or when the Electronics Module has been replaced. Test the communications ports as follows: Ethernet Port Verification Note The Ethernet port can be tested without connecting to the network by using a crossover cable and the "PING" command. 1. Connect a crossover cable between the Ethernet ports on the printer and computer. 2. Verify that the printer is Ready To Print. 3. At the computer, click the Start button, and select Run. 4. Type in the word "command" and click OK to launch the MS-DOS command prompt. 5. At the prompt, type in the command "ipconfig" and press Enter to display the computer's IP address, subnet mask, and gateway. 6. On the Control Panel, print the Configuration Page and use this page to verify that TCP/IP is enabled and to determine the current TCP/IP values. Note To enable communication between the computer and printer, both must be configured for the same TCP/IP network. 7. Using the printer Control Panel, disable DHCP/BOOTP and AutoIP so that the printer can be configured manually. 8. Select an IP address for the printer that matches the computer, except for the last field, which must be unique. 9. Edit the printer's gateway and subnet mask to match the computer. 10. At the MS-DOS command prompt, type "ping" followed by a space and the printer's IP address. Then press Enter. If the number of packets sent and received match, the PING was successful and the Ethernet port is functional. If the request times out and fails to reply, either the cable or the port is defective. Phaser 8400/8500/8550/8560 Color Printer Service Manual 4-71