Xerox 8500DN Service Manual - Page 85

Error Messages and Codes 7,007.49: The process motor stalled while tilting the head. Troubleshooting Procedure for 7,007 Error Code Step Questions and Actions Yes No 1 1. Check the Printhead wire routing. 2. Remove the Printhead and inspect the Printhead tilt and drive gears for ink spills. 3. Re-route the wiring. 4. Clean around the gears and Printhead. Did this correct the problem? Complete. 2 To ensure Process Drive is correctly aligned, Complete. homed, and free from damage, see "Homing the Process Drive Train" on page 6-8. Did this correct the problem? Go to Step 2. Replace the Process Drive. 7,008.41: The head tilt is not engaged, or the Printhead is stuck in the tilt position by the tilt arms. Troubleshooting Procedure for 7,008 Error Code Step Questions and Actions Yes No 1 Reboot the printer. Did this correct the problem? 2 1. Check the printer for ink spills on the HeadTilt Gear and the drive train. 2. Clean and reboot the printer. Did this correct the problem? Go to Step 2. Complete. Complete. Go to Step 3. 3 Check that the Printhead moves properly left Go to Step 4. Remove any and right. obstructions or replace any defective parts. 4 Ensure the Process Drive is correctly aligned and homed (see "Homing the Process Drive Train" on page 6-8). Are the gears damaged? Replace the Go to Step 5. Process Drive. 5 1. Check the Process Drive for obstructions Replace the Go to Step 6. or damaged. Process Drive. 2. Remove any obstructions. Is the gearbox damaged? 6 Use Service Diagnostics to run the Tilt Axis Replace the Go to Step 7. Drive test. Process Drive. Did the test fail? 7 Use Service Diagnostics to run the Head Maintenance Wiper Clutch test. Did the test fail? Replace the Head Maintenance Clutch. Go to Step 8. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-17