Xerox 8500DN Service Manual - Page 87

Error Messages and Codes 7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt forward to the print position, due to problems. 7,011.44: This is a soft fault and will not halt the printer. 7,012.45: The Drum transfix is not in home position, after the return home motion has been completed. 7,014.47: The Printhead is not locked in the head tilt restraint spring. 7,015.48: The head tilt restraint spring is out of place. Troubleshooting Procedure for 7,010 to 7,015 Error Code Step Questions and Actions Yes No 1 Reboot the printer. Did this correct the problem? Complete. Go to Step 2. 2 Do the Printhead Restraints rotate correctly? Go to Step 3. Repair or replace the Printhead Restraints. 3 1. Has ink spilled ink around the Printhead Clean the that prevents the Printhead from moving Printhead to its center position? You should be able area. to push the Printhead right to left. Go to Step 5. 4 Is the Printhead stuck to the Wiper Blade? Start the Go to Step 4. printer in diagnostics mode and run idiags test Exercise Heater - toggle Printhead heaters to soften the ink. Manual separate the wiper and Printhead. Set them in their home positions. 5 Does the X-Axis Motor drive the Printhead Go to step 6. Troubleshoot to its center position (so it can tilt forward)? the X-Axis drive. 6 1. Check the Process Drive for obstructions Complete. or damaged. 2. Ensure the gears are correctly aligned and homed. 3. Verify the process shaft and drive module shaft are at their home positions. Did this correct the problem? Go to Step 7. 7 Has ink spilled on the Head Tilt Gear on its Clean the drive train (near left side of the Printhead)? gears. Go to Step 8. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-19