Xerox 8500DN Service Manual - Page 99

Error Messages and Codes Troubleshooting Procedure for 13,326 to 13,583 Error Code (Ink Loader) Step Questions and Actions Yes No 1 Check that the ambient room temperature is Advise within specifications (see "Environmental customer. Specifications" on page 1-12). Is the room too cold or too hot? Go to Step 2. 2 Ensure ground integrity (see "Ensuring Ground Integrity" on page 4-65). Are all components grounded properly? Go to Step 3. Resolve ground integrity. 3 Inspect and reseat the wiring to the ink loader. Check for open wires. Did this correct the problem? Go to Step 4. Replace the I/O board or the Combined Right Cable. 4 Run the appropriate Ink Melt test. 1 = Yellow 2 = Cyan 3 = Magenta 4 = Black Did the test pass? Replace the Ink Loader. 13,000.6x Errors - Program Faults 13,001.62: Thermals failed to read from printer NVRAM. 13,002.63: Value is not in valid range. 13,003.64: Thermal control task received an unexpected message. 13,004.65: Thermal control task was expecting initialization message, but received other. 13,005.66: Thermal code tried to command a segment ID that did not exist. 13,006.67: Thermal code tried to command a segment ID that did not exist. 13,007.68: Thermal power manager task was expecting initialization message, but received other. 13,008.60: Thermal power manager task received an unexpected message. a. Reset NVRAM and retest. b. Ensure ground integrity for the printer (see "Ensuring Ground Integrity" on page 4-65). Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-31