Xerox 8500DN Service Manual - Page 232

Print-Quality Troubleshooting Incomplete Image Transfer to Paper All of the image does not transfer to the paper. Media that is not smooth enough or too light can cause this problem. This problem can also occur on watermarked paper or when poor Drum oiling causes an incomplete image on one side of the page. Initial Actions ■ Check the media used is supported by this printer. ■ Check that the paper path is clean and clear of debris. Troubleshooting Reference Applicable Parts ■ Drum Temperature Sensor ■ Drum Maintenance Kit ■ Drum Maintenance Pivot Plate ■ Drum Maintenance Camshaft Example Print Incomplete Image Transfer Troubleshooting Procedure Step Questions and Actions 1 Try a higher quality or heavier media type. Did this correct the problem? 2 Try using a higher quality print mode. Did this correct the problem? 3 Test Drum maintenance operation. 1. Run service diagnostics to verify the Drum maintenance system is operating correctly. 2. Check, and if necesary, replace these parts; check for cracking: ■ Drum Maintenance Pivot Plate ■ Drum Maintenance Camshaft Did this correct the problem? Yes Complete. Complete. Complete. s8500-043 No Go to Step 2. Go to Step 3. Go to Step 4. 5-26 Phaser 8400/8500/8550/8560 Color Printer Service Manual