Xerox 8500DN Service Manual - Page 94

Error Messages and Codes 11,100.60 Errors - Temperature Error The root problem for this error is temperature sensitivity with the power supply's opto-isolator chips. Check that the room temperature does not exceed specifications and the fans run correctly. If OK, then replace the Electronics Module. 12,000.60 Errors - Program Faults 1. Reset NVRAM and retest. 2. Ensure ground integrity for the printer (see "Ensuring Ground Integrity" on page 4-65). 13,0XX.xx Errors - Thermal Faults 13,000.48: Thermal fault. Troubleshooting Procedures for Error Code 13,000 (Printhead) Step Questions and Actions Yes 1 Ensure ground integrity for the printer. Did this correct the problem? 2 Reset NVRAM and retest. Did this correct the problem? 3 Check and reseat all data cables to the Printhead. Did this correct the problem? Complete. Complete. Complete. No Go to Step 2. Go to Step 3. Replace the Printhead. 13,003.42: 13,007.46: Troubleshooting Procedures for 13,003 to 13,007 Error Code Step Questions and Actions 1 Ensure ground integrity for the printer. Did this correct the problem? 2 Reset NVRAM and retest. Did this correct the problem? Yes Complete. Complete. No Go to Step 2. Replace in this order: ■ NVRAM ■ Electronics Module 13,008.47: The Drum heater is too hot. 13,010.49: The Drum heater took too long to reach its setpoint. 3-26 Phaser 8400/8500/8550/8560 Color Printer Service Manual