Xerox 8500DN Service Manual - Page 234

Print-Quality Troubleshooting Ink Smears on First Printed Side of Auto-Duplex Print Preheater temperature is too high. Initial Actions Note For 8500/8550/8560 models only. If the customer is manually duplexing, check that the customer is selecting the second side in the print driver. ■ Check the media used is supported by this printer. ■ Check that the paper path is clean and clear of debris. Troubleshooting Reference Applicable Parts ■ Stripper Blade ■ Preheater Example Print s8500-044 Ink Smears on First Printed Side of Duplex Print Troubleshooting Procedure Step Questions and Actions Yes No 1 Clean or replace the Stripper Blade. Did this correct the problem? Complete. 2 1. Check the duplex paper path for Complete. obstructions, contamination, or damage. 2. Clean or replace defective parts. Did this correct the problem? 3 Run Remove Print Smears. Did this correct the problem? Complete. Go to Step 2. Go to Step 3. Go to Step 4. 5-28 Phaser 8400/8500/8550/8560 Color Printer Service Manual