Xerox 8500DN Service Manual - Page 365
On-site Printhead Troubleshooting Checklist (8500/8550/8560)
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On-site Printhead Troubleshooting Checklist (8500/8550/8560) Reference PRINTHEAD TROUBLESHOOTING CHECKLIST Phaser 8500/8550/8560/8560MFP Version 2.0 IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and any other service personnel on any job involving a printhead replacement should perform it. Service person name Service Company Phone Number Date of printhead replacement Printer serial number Defective Printhead serial number OUT Request ID number Troubleshooting Summary - Follow the checklist below and fill in spaces as they apply as you complete the troubleshooting procedures. Incorrect Colors -- Incorrect colors, such as reds printing orange, IS NOT A VALID REASON for replacing the printhead. Color issues are correctable by either purging old ink out the printhead or using alternate Color Corrections at the print driver. Step 1 Check List Items to Complete Do you suspect or have evidence of use of generic ink (non-Xerox ink)? Value or Result YES NO Circle one What to look for 1a. Did the customer state that they have used generic ink in this printhead? YES NO 1b. Did you observe generic sticks or related packaging at the site? YES NO 1c. Are there generic ink sticks in the ink loader? YES NO 1d. Does the service history indicate possible use of generic ink? YES NO Indicate brands and lot codes of generic ink if used If you answered YES to any of the above, be sure to document the use of non-Xerox ink in the Comments section of this document. Xerox U.S. personnel and Service Delivery Partners please record non-Xerox ink use in the FIST system as well as in this document. Phaser 8400/8500/8550/8560 Color Printer Service Manual A-13
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