Xerox 8500DN Service Manual - Page 123

Run the Media Path Motor and Shafts test., Inspect Tray 1 Separator Pad. Replace if necessary.

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Error Messages and Codes Jam Code Troubleshooting Procedures (Continued) M4L Media Drive stalled while the printer was in standby mode. M4M Media Drive stalled while the printer picked from Tray 2. M4N Media Drive stalled while the printer picked from Tray 3. M4P Media Drive stalled while the printer picked from Tray 4. M4Q Media Drive stalled while the printer picked from Tray 1. M4R Media Drive stalled while the printer duplexed the print. M4S Media Drive stalled while the printer staged the print for transfix. M4T Media Drive stalled during transfix. 1. Verify the media in the tray is supported by the printer. 2. Inspect the paper path for obstructions. 3. Run the Paper Drive Power test. 4. Run the Media Path Motor and Shafts test. 5. Replace the media path drive assembly. N2T Y-Axis Motor event during transfix (Tray 1 only - probably a multi-pick). 1. Verify the media in the tray is supported by the printer. 2. Try heavier media. 3. Inspect Tray 1 Separator Pad. Replace if necessary. 4. Send a snippet to turn off the multi-pick detection code. 5. Run the Y-Axis Motor test, replace if necessary. 6. Run the Voltages test, replace the power supply if necessary. N2W Y-Axis Motor event during imaging. Probably a software fault. Ensure ground integrity of the printer, see page 4-65. N4A Y-Axis Motor stalled on power-up following an abnormal printer shutdown. N4B Y-Axis Motor stalled on power-up following a normal printer shutdown. N4C Y-Axis Motor stalled during mechanical recovery. N4D Y-Axis Motor stalled during an printer warm-up. NFE Y-Axis Motor stalled while the printer was in its ready state. N4F Y-Axis Motor stalled while the printer was in a fault state. N4G Y-Axis Motor stalled during an auto Drum maintenance cycle. N4H Y-Axis Motor stalled while the printer performed Printhead maintenance. N4J Y-Axis Motor stalled while the printer performed Printhead purge. N4K Y-Axis Motor stalled while the printer performed an oil transfix roller cycle. N4L Y-Axis Motor stalled while the printer was in standby mode. N4S Y-Axis Motor stalled while the printer staged for transfix. N4T Y-Axis Motor stalled while the printer transfixed the print. N4V Y-Axis Motor stalled during a Drum maintenance cycle. N4W Y-Axis Motor stalled while the printer imaged the Drum. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-55

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Phaser 8400/8500/8550/8560 Color Printer Service Manual
3-55
Error Messages and Codes
M4L
Media Drive stalled while the printer was in standby mode.
M4M
Media Drive stalled while the printer picked from Tray 2.
M4N
Media Drive stalled while the printer picked from Tray 3.
M4P
Media Drive stalled while the printer picked from Tray 4.
M4Q
Media Drive stalled while the printer picked from Tray 1.
M4R
Media Drive stalled while the printer duplexed the print.
M4S
Media Drive stalled while the printer staged the print for transfix.
M4T
Media Drive stalled during transfix.
1.Verify the media in the tray is supported by the printer.
2. Inspect the paper path for obstructions.
3. Run the Paper Drive Power test.
4. Run the Media Path Motor and Shafts test.
5. Replace the media path drive assembly.
N2T
Y-Axis Motor event during transfix (Tray 1 only - probably a multi-pick).
1.Verify the media in the tray is supported by the printer.
2. Try heavier media.
3.Inspect Tray 1 Separator Pad. Replace if necessary.
4. Send a snippet to turn off the multi-pick detection code.
5.Run the Y-Axis Motor test, replace if necessary.
6. Run the Voltages test, replace the power supply if necessary.
N2W
Y-Axis Motor event during imaging. Probably a software fault.
Ensure ground integrity of the printer, see page 4-65.
N4A
Y-Axis Motor stalled on power-up following an abnormal printer shutdown.
N4B
Y-Axis Motor stalled on power-up following a normal printer shutdown.
N4C
Y-Axis Motor stalled during mechanical recovery.
N4D
Y-Axis Motor stalled during an printer warm-up.
NFE
Y-Axis Motor stalled while the printer was in its ready state.
N4F
Y-Axis Motor stalled while the printer was in a fault state.
N4G
Y-Axis Motor stalled during an auto Drum maintenance cycle.
N4H
Y-Axis Motor stalled while the printer performed Printhead maintenance.
N4J
Y-Axis Motor stalled while the printer performed Printhead purge.
N4K
Y-Axis Motor stalled while the printer performed an oil transfix roller cycle.
N4L
Y-Axis Motor stalled while the printer was in standby mode.
N4S
Y-Axis Motor stalled while the printer staged for transfix.
N4T
Y-Axis Motor stalled while the printer transfixed the print.
N4V
Y-Axis Motor stalled during a Drum maintenance cycle.
N4W
Y-Axis Motor stalled while the printer imaged the Drum.
Jam Code Troubleshooting Procedures
(Continued)