Xerox 8500DN Service Manual - Page 221

Ink on White Portion of Print Print-Quality Troubleshooting Color on the print where no color should be printed is often called a latent image. A latent image remains on the Drum when it should have been transferred to its sheet of paper. An insufficient amount of oil on the Drum, provided by a dirty, defective, or old Drum Maintenenace Kit may be the problem. Printing on recycled or 3-hole punch paper commonly causes this problem. Initial Actions ■ Check the media used is supported by this printer. ■ Check that the paper path is clean and clear of debris. Troubleshooting Reference Applicable Parts ■ Stripper Blade ■ Drum Maintenance Kit ■ Preheater ■ Transfix Roller Example Print Ink on White Portion of Print Troubleshooting Procedure Step Questions and Actions Yes 1 Try printing using a smoother, higher quality Complete. paper. Some recycled brands are too rough. Watermarked or 3-hole punched paper may also cause this problem. Did this correct the problem? 2 Clean the Drum Maintenance Kit wiper blade. If necessary replace the kit. Did this correct the problem? Complete. s8500-037 No Go to Step 2. Go to Step 3. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-15