Canon imageCLASS MF7460 imageCLASS MF7400 Series Reference Guide - Page 348
Error Messages
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Before Using the Machine 1 Original and Paper 2 Copying 3 Sending and Receiving 4 Printing and Scanning 5 Network (imageCLASS 6 MF7480/MF7470 Only) Remote UI (imageCLASS 7 MF7480/MF7470 Only) System Settings 8 Maintenance 9 Troubleshooting 10 Appendix 11 Table of Contents Index Error Messages If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display. Self-diagnostic error messages appear on the touch panel display when: • scanning or printing cannot be performed because of an operational error. • you need to make a decision or take some action during scanning, copying, or printing. • you need to make a decision or take some action while browsing the network (imageCLASS MF7480/MF7470 Only). The following is a list of self-diagnostic error messages, along with their possible causes and remedies. Cannot connect to the selected server. Check the settings. (imageCLASS MF7480/MF7470 Only) Description Cannot connect to the specified IP address/port. Action Check the Gateway Address setting in IPv4 Address Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen). (See "Set the Machine for Network Usage (imageCLASS MF7480/MF7470 Only)," in the Starter Guide.) Cannot find the selected server. Check the settings. (imageCLASS MF7480/MF7470 Only) Description The IP address that the machine should connect to cannot be determined. Action Check the DNS (Domain Name System) Server Settings in TCP/IPv4 or v6 in Network Settings in System Settings (from the Additional Functions screen). (See "DNS Settings," on p. 6-33 or p. 6-42.) Back Previous Next TOP Action Check whether the DNS (Domain Name System) server's DNS settings are correct. Check the cable. (imageCLASS MF7480/7470 Only) Description The machine and cable are not connected properly. Action Turn off the machine, check that the machine is connected to the network using the proper cable, and then turn the machine on. Check the TCP/IP. (imageCLASS MF7480/MF7470 Only) Description The machine's TCP/IP is not operating. Action Check the IP Address Settings in Network Settings in System Settings (from the Additional Functions screen). (See "IP Address Settings," on p. 6-40 or "Set the Machine for Network Usage (imageCLASS MF7480/MF7470 Only)," in the Starter Guide.) Check your document. Description Paper or originals are jammed. Action Remove any jammed paper or originals. (See "Clearing Jams," on p. 10-3, and "Feeder," on p. 10-5.) 10-18