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HP 2700n HP Color LaserJet 2700 - Software Technical Reference - Page 243

Troubleshooting tools, File to E-mail utility - 2700 software

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Engineering Details Table 6-1 Troubleshooting checklist (continued) 4 Does the device print from The software is not installed Uninstall and then reinstall the the computer? correctly or an error occurred device software. Verify that during software installation. Connect the network cable or USB cable to the device and the correct installation procedure and the correct port setting are used. the computer. Use a word- processing application to The cable is not connected Reconnect the cable. send a print job to the device. correctly. An incorrect driver is selected. Select the correct driver. Other devices are connected Disconnect the other devices to the USB port. and try again to print. A port driver problem exists in Microsoft Windows. Uninstall and then reinstall the device software. Verify that the correct installation procedures and port setting are used. If the error persists, contact HP Customer Contact Center. Troubleshooting tools The HP Color LaserJet 2700 printing-system CD contains the following troubleshooting tools in the Utilities folder on the root directory. ● File to E-mail utility ● ACCESSDENIEDUTILITY.EXE ● FixErr1714 utility File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the HP Color LaserJet 2700 printer. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web page. The tool is compatible with Microsoft Windows 2000 and Microsoft Windows XP. The File to E-mail utility runs with any MAPI-compliant e-mail programs. It does not run with Web-based e-mail services such as Yahoo, Hotmail, or AOL. Depending on computer speed, it might take a few minutes for the utility to gather the log files and attach them to an e-mail message. The File to E-mail utility consists of two files that are located in the util folder on the HP Color LaserJet 2700 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and doubleclick FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and attaches the files to send to the IT administrator. ENWW Troubleshooting 225

Section	Page
Purpose and scope	19
Introduction	19
Software technical reference overview	20
Device features	22
Printing-system software	23
System requirements	23
Microsoft Windows	24
Linux	24
UNIX®	24
Operating-system support	25
Standalone drivers	25
Print driver support in other operating systems	25
Availability	26
Printing-system software on the Web	27
In-box printing-system software CDs	27
Windows partition	28
CD versions	28
HP LaserJet documentation	33
Software description	37
Introduction	37
MS Windows printing-system software	38
HP LaserJet print drivers	39
Select the best print driver	39
Complete LaserJet printing system	39
HP PCL 6 Unidriver	39
PS Emulation Unidriver	39
HP universal print driver	40
HP Extended Capabilities	41
The HP ToolboxFX	42
HP ToolboxFX Overview	42
Starting the HP ToolboxFX	42
Structure	42
Opening screen	43
System requirements	43
Key features	43
HP device pop-up alert messages	43
System-tray icon alert	44
Desktop alert	45
E-mail alert	45
The HP ToolboxFX folders	45
Status folder	46
Device Status	46
Supplies Status	47
Device Configuration	47
Network Configuration	49
Print Info Pages	50
Color Usage Job Log	51
Event Log	52
Alerts folder	53
Set up Status Alerts	53
Set up E-mail Alerts	56
Help folder	57
Troubleshooting	58
Animated Demonstrations	59
User Guide	60
Device Settings folder	60
Device Information	61
Paper Handling	61
Printing	62
PCL5c	63
PostScript	64
Print Quality	64
Print Density	65
Paper Types	67
Extended Print Modes screen	68
System Setup	72
Service	73
Save/Restore Settings	74
Password	75
Network Settings folder	76
IP Configuration	77
Advanced	79
SNMP	80
Network Summary	81
Other screens	83
About HP ToolboxFX dialog box	83
HP Instant Support	83
Product Support	84
Product Registration	84
Supplies Ordering	84
HP Embedded Web Server	85
Status tab	85
Device Status	86
Supplies Status page	86
Device Configuration page	88
Network Summary page	90
Print Info Pages	91
Color Usage Job Log	92
Event Log page	92
Settings tab	93
Device Information page	93
Paper Handling page	94
Printing page	95
PCL5c page	95
PostScript page	95
Print Quality page	96
Print Density page	96
Paper Types page	97
System Setup page	98
Service page	98
Password page	99
Networking tab	99
IP Configuration page	99
Advanced page	100
Bonjour (or Rendezvous) page	100
SNMP page	101
Network Summary page	101
Install Microsoft Windows printing-system components	105
Introduction	105
Installation overview	106
Installation options	107
Microsoft Windows installation for direct connections	107
Microsoft Windows installation for networked computers	109
Installing the print drivers through Microsoft Windows Add-Printer Wizard or Plug-and-Play	109
Add-Printer Wizard installation for network connections	109
Plug-and-Play installation for direct connections	111
Minimum installation of print drivers from the printing-system CD	111
Plug-and-Play Installation for installing print drivers	112
Setting up Microsoft Windows Sharing (peer-to-peer networking)	112
Setting up the Microsoft Windows 2000 host computer	113
Setting up the host computer running Microsoft Windows XP or Microsoft Windows Server 2003	113
Setting up the client computers	113
Installation dialog box options for Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Wind ...	116
HP PCL 6 and PS emulation unidrivers for MS Windows	141
Introduction	141
Access to drivers	142
Printing Preferences driver tabs	142
Properties driver tabs	143
Help system	144
“What's this?” Help	144
Context-sensitive Help	144
Constraint messages	144
HP Postscript 3 Emulation Unidriver support	146
Advanced tab features	147
Paper/Output settings	149
Copy Count setting	149
Graphic settings	150
Image Color Management settings (HP PCL 6 Unidriver and PS Emulation Unidriver only)	150
TrueType Font settings	151
Document Options	151
Advanced Printing Features	151
Print Optimizations (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	151
PostScript Options (PS Emulation Unidriver only)	151
PostScript Output option	152
TrueType Font Download option	153
PostScript Language Level	153
Send PostScript Error Handler	153
Printer Features	153
Print All Text as Black	153
Send TrueType as Bitmap (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	153
Raster Compression (HP PCL 6 Unidriver only)	154
Layout Options	154
Paper/Quality tab features	155
Print Task Quick Sets	157
Default Print Settings	158
User Guide Print Settings	158
Type new Quick Set name here	158
Paper Options group box	159
Size is: drop-down menu	159
Use Different Paper/Covers check box	160
Source Is: drop-down menu	160
Type is: drop-down menu	161
Use Different Paper/Covers options	162
Front Cover and Back Cover options	162
First Page, Other Pages, and Last Page options	164
Document preview image	164
Print Quality group box (HP PCL 6 Unidriver and PS Emulation Unidriver only)	165
Print Quality drop-down menu	165
HP Digital Imaging (PCL 6 unidriver only)	165
Effects tab features	167
Print Task Quick Sets	168
Resizing Options group box	168
Actual Size setting	168
Print Document On setting	168
Scale to Fit option	168
% of Normal Size option	169
Document preview image	169
Watermarks group box	170
Current watermarks	171
Watermark message	172
Message angle	172
Font attributes	172
Name drop-down menu	173
Color drop-down menu	173
Shading drop-down menu	174
Size spin box	174
Style drop-down menu	174
Default settings	174
Finishing tab features	175
Print Task Quick Sets	176
Document Options	176
Print on Both Sides (Manually) check box	177
Manually printing on both sides	177
Flip Pages Up option	179
Booklet layout drop-down menu	180
Book and booklet printing	180
Printing a booklet	180
Printing a book	181
Pages per Sheet drop-down menu	181
Print Page Borders check box	181
Page Order drop-down menu	181
Document preview image	182
Orientation group box	182
Portrait option button	182
Landscape option button	183
Rotate by 180 degrees check box	183
Mirror Image check box (PS Emulation Unidriver only)	183
Color tab features (HP PCL 6 Unidriver and PS Emulation Unidriver only)	184
Print Task Quick Sets	185
Color options	185
Automatic color settings	185
Manual color settings	185
Text, Graphics, and Photographs settings	186
Neutral Grays setting	186
Color Options	187
Edge Control	187
RGB Color	187
Halftone	188
Print in Grayscale	188
Services tab features	189
Device Settings tab features	191
Form to Tray Assignment	193
Font Substitution Table	194
External Fonts (HP PCL 6 Unidriver and HP PCL 6 Black and White Driver only)	194
Installing external fonts	195
Removing external fonts	196
Installable Options	196
Tray 3	196
Allow Manual Duplexing	196
Printer Memory	196
PostScript Passthrough (PS Emulation Unidriver only)	197
JPEG Passthrough (PS Emulation Unidriver only)	197
Additional Device Settings options (PS Emulation Unidriver only)	197
Available PostScript Memory	197
Output Protocol	198
Send CTRL-D Before Each Job	198
Send CTRL-D After Each Job	198
Convert Gray Text to PostScript Gray	198
Convert Gray Graphics to PostScript Gray	198
Add Euro Currency Symbol to PostScript Fonts	198
Job Timeout	198
Wait Timeout	199
Minimum Font Size to Download as Outline	199
Maximum Font Size to Download as Bitmap	199
About tab features	200
Macintosh	203
Introduction	203
Macintosh printing-system software	204
Hardware requirements	204
Operating-system support	204
Availability	204
Printing-system software on the Web	205
Printing-system software	205
Software component availability	205
In-box printing-system software CDs	205
Macintosh partition	206
CD versions	206
Macintosh install and uninstall instructions	208
Macintosh component descriptions	208
HP LaserJet PPDs	208
PDEs	208
HP Embedded Web Server	209
Install notes (Readme file)	209
Online help	209
Install the Macintosh printing system	209
General installation for Macintosh operating systems	209
Detailed Mac OS X installation	210
Main Install dialog sequence	210
Printer setup	214
Set up a printer	214
Troubleshooting the printer setup	219
Uninstall the Macintosh printing system	220
HP Embedded Web Server (EWS)	220
Access to the HP EWS	221
Status tab	222
Device Status	222
Supplies Status page	223
Device Configuration page	225
Network Summary page	228
Print Info Pages	229
Event Log page	230
Settings tab	230
Device Information page	231
Paper Handling page	231
Printing page	232
PCL5c page	232
PostScript page	232
Print Quality page	233
Paper Types page	233
System Setup page	234
Service page	234
Password page	235
Networking tab	235
IP Configuration page	235
Advanced page	236
Bonjour page	236
SNMP page	237
Network Summary page	237
Engineering Details	241
Introduction	241
Troubleshooting	242
Basic troubleshooting checklist	242
Troubleshooting tools	243
File to E-mail utility	243
ACCESSDENIEDUTILITY.EXE	244
FixErr1714 utility	244
Uninstall	245
Uninstall methods	245
Uninstall component list	245
Uninstall instructions for Microsoft Windows 2000 and Microsoft Windows XP	245
Media attributes	249
Media types and sizes	249
Custom paper sizes	251
Hewlett-Packard Color LaserJet 2700 series Printing System Install Notes	253
I. INTRODUCTION	253
Purpose of this document	253
Product Description	254
Who needs this software?	254
Overview of the printing-system components	254
II. LATE-BREAKING INFORMATION	255
KNOWN ISSUES AND WORKAROUNDS	255
ISSUES FIXED	255
III. INSTALLATION INSTRUCTIONS	256
INSTALLATION OPTIONS	256
INSTALLING SOFTWARE ON WINDOWS 2000 and XP (32-bit)	257
USB INSTALLATION (Plug and Play Install) ON WINDOWS 2000 (64-bit), WINDOWS XP (64-bit), and WINDOWS ...	257
NETWORK INSTALLATION ON WINDOWS SERVER 2003	257
INSTALLING SOFTWARE ON MACINTOSH OS 10.2.X, 10.3X, and 10.4.X	257
UNINSTALLER	258
IV. TECHNICAL ASSISTANCE	259
V. LEGAL STATEMENTS	259
TRADEMARK NOTICES	259
WARRANTY AND COPYRIGHT	259

Match case Limit results 1 per page

Does the device print from

the computer?

Connect the network cable or

USB cable to the device and

the computer. Use a word-

processing application to

send a print job to the device.

The software is not installed

correctly or an error occurred

during software installation.

Uninstall and then reinstall the

device software. Verify that

the correct installation

procedure and the correct port

setting are used.

The cable is not connected

correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the correct driver.

Other devices are connected

to the USB port.

Disconnect the other devices

and try again to print.

A port driver problem exists in

Microsoft Windows.

Uninstall and then reinstall the

device software. Verify that

the correct installation

procedures and port setting

are used.

If the error persists, contact HP Customer Contact Center.

Troubleshooting tools

The HP Color LaserJet 2700 printing-system CD contains the following troubleshooting tools in the

Utilities folder on the root directory.

●

File to E-mail utility

●

ACCESSDENIEDUTILITY.EXE

●

FixErr1714 utility

File to E-mail utility

The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an

e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the

computer, but does not interact with the HP Color LaserJet 2700 printer.

The tool is included on the installer CD, but is

not

copied to the computer during the software installation.

HP Customer Support can also send the utility by e-mail or by posting it to an HP Web page.

The tool is compatible with Microsoft Windows 2000 and Microsoft Windows XP.

The File to E-mail utility runs with any MAPI-compliant e-mail programs. It does not run with Web-based

e-mail services such as Yahoo, Hotmail, or AOL.

Depending on computer speed, it might take a few minutes for the utility to gather the log files and attach

them to an e-mail message.

The File to E-mail utility consists of two files that are located in the

util

folder on the HP Color

LaserJet 2700 software CD:

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini

To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and double-

click

FileToEmail.exe

to open the utility. The utility generates files, opens an e-mail message, and

attaches the files to send to the IT administrator.

Table 6-1

Troubleshooting checklist (continued)

ENWW

Troubleshooting

225

Engineering Details