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HP Q7815A HP LaserJet P3005 - User Guide - Page 116

Step 3: Can you print from a program?, Problem solving

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A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the control-panel display. ● Check that all trays are correctly ● Check that the sealing tape does ● Go to Control-panel messages. loaded, adjusted, and installed in not remain on the print cartridge. the device. (See the getting started guide or the ● Using the computer, check the print instructions that came with the print cartridge.) queue or print spooler to see if the device has been paused. If there ● The print cartridge might be empty. are problems with the current print Install a new print cartridge. job, or if the device is paused, a configuration page will not print. (Press Stop and try step 2 in the problem-solving flowchart again.) Step 3: Can you print from a program? YES Go to step 4. NO The job will not print. A PS error page or list of commands prints. ● If the job will not print, and a message appears on the device control- ● The device might have received a nonstandard PS panel display, see Control-panel messages. code. On the SYSTEM SETUP submenu (on ● Using the computer, check to see if the device has been paused. the CONFIGURE DEVICE menu) at the device control panel, set PERSONALITY=PS for this Press Stop to continue. print job only. After the job has printed, return the ● If the device is on a network, check that you are printing to the correct setting to AUTO. device. To verify that it is not a network problem, connect the computer ● Make sure that the print job is a PS job, and that directly to the device with a parallel or USB cable, change the port to you are using the PS driver. LPT1, and try to print. ● The device might have received PS code although ● Check the interface cable connections. Disconnect and reconnect the it is set to PCL. On the SYSTEM SETUP submenu cable at the computer and the device. (on the CONFIGURE DEVICE menu), set ● Test the cable by trying it on another computer. PERSONALITY=AUTO. ● If you are using a parallel connection, make sure that the cable is IEEE-1284 compliant. ● If the device is on a network, print a configuration page. (See Controlpanel messages.) If an HP Jetdirect print server is installed, a Jetdirect page also prints. Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the device. ● To verify that it is not a computer problem, print from another computer (if possible). ● Make sure that the print job is being sent to the correct port (LPT1 or network device port, for example). ● Check that you are using the correct device driver. (See Select the correct printer driver) ● Reinstall the device driver. (See the getting started guide.) ● Check that the computer port is configured and working correctly. (Try connecting another device to that port and printing.) 104 Chapter 7 Problem solving ENWW

Section	Page
Device basics	13
Device comparison	14
Features comparison	15
Walkaround	17
Device parts	17
Interface ports	18
Device software	19
Supported operating systems	19
Supported printer drivers	19
Select the correct printer driver	19
Driver Autoconfiguration	20
Update Now	20
HP Driver Preconfiguration	20
Priority for print settings	20
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	23
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Overview	26
Control-panel layout	27
Use the control-panel menus	29
Use the menus	29
Show Me How menu	30
Retrieve Job menu	31
Information menu	32
Paper Handling menu	33
Configure Device menu	34
Print submenu	34
Print Quality submenu	36
System Setup submenu	39
I/O submenu	43
Resets submenu	44
Diagnostics menu	45
Service menu	45
Change device-control-panel configuration settings	46
Change control-panel settings	46
Change a control-panel setting	46
Show address	46
Tray-behavior options	47
Sleep Delay	47
Personality	48
Clearable warnings	49
Auto continue	49
Cartridge low	49
Cartridge-out response	50
Jam recovery	50
RAM disk	51
Language	51
Input/output (I/O) configuration	53
Parallel configuration	54
USB configuration	55
Connect the USB cable	55
Network configuration	56
Manually configure TCP/IP parameters from the control panel	56
Set an IPv4 address	56
Set the subnet mask	56
Set the default gateway	57
Disable network protocols (optional)	57
Disable IPX/SPX	58
Disable AppleTalk	58
Disable DLC/LLC	58
Enhanced I/O (EIO) configuration	59
HP Jetdirect EIO print servers	59
Media and trays	61
General guidelines for media	62
Paper to avoid	62
Paper that can damage the device	62
General media specifications	63
Media considerations	64
Envelopes	64
Envelopes with double side seams	64
Envelopes with adhesive strips or flaps	65
Envelope margins	65
Envelope storage	65
Labels	65
Label construction	66
Transparencies	66
Card stock and heavy media	66
Card stock construction	67
Card stock guidelines	67
Letterhead and preprinted forms	67
Select print media	69
Supported media sizes	69
Supported media types	70
Printing and paper-storage environment	71
Load media	72
Load tray 1 (multipurpose tray)	72
Customize tray 1 operation	74
Load tray 2 and optional tray 3	74
Load special media	76
Control print jobs	78
Source	78
Type and Size	78
Select output bins	80
Print to the top output bin	80
Print to the rear output bin	81
Print	83
Use features in the Windows device driver	84
Create and use quick sets	84
Use watermarks	85
Resize documents	85
Set a custom paper size from the printer driver	85
Use different paper and printing covers	86
Print a blank first page	86
Print multiple pages on one sheet of paper	86
Print on both sides of the paper	87
Use automatic duplex printing	88
Print on both sides manually	88
Layout options for printing on both sides	89
Use the Services tab	89
Use features in the Macintosh device driver	90
Create and use presets	90
Print a cover page	90
Print multiple pages on one sheet of paper	91
Print on both sides of the paper	91
Cancel a print job	93
Stop the current print job from the printer control panel	93
Stop the current print job from the software program	93
Manage stored jobs	94
Manage and maintain the device	95
Use information pages	96
Configure e-mail alerts	98
Use the HP Easy Printer Care software	99
Open the HP Easy Printer Care software	99
HP Easy Printer Care software sections	99
Use the embedded Web server	101
Open the embedded Web server by using a network connection	101
Embedded Web server sections	101
Use HP Web Jetadmin software	104
Use the HP Printer Utility for Macintosh	105
Open the HP Printer Utility	105
HP Printer Utility features	105
Manage supplies	107
Supplies life	107
Approximate print-cartridge replacement intervals	107
Manage the print cartridge	107
Print-cartridge storage	107
Use genuine HP print cartridges	107
HP policy on non-HP print cartridges	107
Print-cartridge authentication	108
HP fraud hotline and Web site	108
Replace supplies and parts	109
Supply replacement guidelines	109
Change the print cartridge	109
Clean the device	112
Clean the exterior	112
Clean the paper path	112
Problem solving	113
Problem-solving checklist	114
Factors that affect device performance	114
Problem-solving flowchart	115
Step 1: Does READY appear on the control-panel display?	115
Step 2: Can you print a configuration page?	115
Step 3: Can you print from a program?	116
Step 4: Does the job print as expected?	117
Step 5: Does the device select the trays?	118
Solve general print problems	120
Control-panel message types	123
Control-panel messages	124
Common causes of jams	139
Jam locations	140
Jam recovery	140
Clear jams	141
Clear jams from the input-tray areas	141
Clear jams from the print-cartridge area	142
Clear jams from the output-bin areas	143
Clear jams from the optional duplexer	145
Solve repeated jams	146
Solve print-quality problems	148
Print-quality problems associated with media	148
Print-quality problems associated with the environment	148
Print-quality problems associated with jams	148
Image defect examples	148
Light print (partial page)	150
Light print (entire page)	150
Specks	150
Dropouts	151
Lines	151
Gray background	152
Toner smear	152
Loose toner	153
Repeat defects	153
Repeat image	154
Misformed characters	154
Page skew	154
Curl or wave	155
Wrinkles or creases	155
Vertical white lines	156
Tire tracks	156
White spots on black	157
Scattered lines	157
Blurred print	158
Random image repetition	158
Solve network print problems	160
Solve common Windows problems	161
Solve common Macintosh problems	162
Solve Linux problems	164
Solve common PostScript problems	165
General problems	165
Supplies and accessories	167
Order parts, accessories, and supplies	168
Order directly from HP	168
Order through service or support providers	168
Order directly through the embedded Web server (for devices that are connected to a network)	168
Order through the embedded Web server	168
Order directly through the HP Easy Printer Care software (for devices that are directly connected to ...	168
Part numbers	169
Paper-handling accessories	169
Print cartridge	169
Memory	169
Cables and interfaces	169
Print media	170
Service and support	173
Hewlett-Packard limited warranty statement	173
Print cartridge limited warranty statement	174
HP Customer Care	175
Online Services	175
Telephone support	175
Software utilities, drivers, and electronic information	175
HP direct ordering for accessories or supplies	175
HP service information	175
HP service agreements	175
HP Easy Printer Care software	176
HP support and information for Macintosh computers	176
HP maintenance agreements	177
On-site service agreements	177
Next-day on-site service	177
Weekly (volume) on-site service	177
Repacking the device	177
Extended warranty	178
Specifications	179
Physical specifications	180
Electrical specifications	181
Acoustic specifications	181
Operating environment	182
Regulatory information	183
FCC regulations	184
Environmental product stewardship program	185
Protecting the environment	185
Ozone production	185
Power consumption	185
Toner consumption	185
Paper use	185
Plastics	185
HP LaserJet print supplies	185
HP print supplies returns and recycling program information	186
Paper	186
Material restrictions	186
Disposal of waste equipment by users in private households in the European Union	187
Material Safety Data Sheet (MSDS)	187
For more information	187
Declaration of conformity	189
Safety statements	190
Laser safety	190
Canadian DOC regulations	190
VCCI statement (Japan)	190
Power cord statement (Japan)	190
EMI statement (Korea)	190
Laser statement for Finland	190
Work with memory and print server cards	193
Overview	194
Install memory	195
Install device memory	195
Check DIMM installation	199
Save resources (permanent resources)	200
Enable memory for Windows	201
Use HP Jetdirect print server cards	202
Install an HP Jetdirect print server card	202
Remove an HP Jetdirect print server card	203
Glossary	205

Match case Limit results 1 per page

A configuration page does not print.

A blank page prints.

A message other than READY or

PRINTING CONFIGURATION appears

on the control-panel display.

●

Check that all trays are correctly

loaded, adjusted, and installed in

the device.

●

Using the computer, check the print

queue or print spooler to see if the

device has been paused. If there

are problems with the current print

job, or if the device is paused, a

configuration page will not print.

(Press

Stop

and try step 2 in the

problem-solving flowchart again.)

●

Check that the sealing tape does

not remain on the print cartridge.

(See the getting started guide or the

instructions that came with the print

cartridge.)

●

The print cartridge might be empty.

Install a new print cartridge.

●

Go to

Control-panel messages

Step 3: Can you print from a program?

YES

Go to step 4.

The job will not print.

A PS error page or list of commands prints.

●

If the job will not print, and a message appears on the device control-

panel display, see

Control-panel messages

●

Using the computer, check to see if the device has been paused.

Press

Stop

to continue.

●

If the device is on a network, check that you are printing to the correct

device. To verify that it is not a network problem, connect the computer

directly to the device with a parallel or USB cable, change the port to

LPT1, and try to print.

●

Check the interface cable connections. Disconnect and reconnect the

cable at the computer and the device.

●

Test the cable by trying it on another computer.

●

If you are using a parallel connection, make sure that the cable is

IEEE-1284 compliant.

●

If the device is on a network, print a configuration page. (See

Control-

panel messages

.) If an HP Jetdirect print server is installed, a Jetdirect

page also prints. Check the Jetdirect configuration page to verify that

the network protocol status and settings are correct for the device.

●

To verify that it is not a computer problem, print from another computer

(if possible).

●

Make sure that the print job is being sent to the correct port (LPT1 or

network device port, for example).

●

Check that you are using the correct device driver. (See

Select the

correct printer driver

)

●

Reinstall the device driver. (See the getting started guide.)

●

Check that the computer port is configured and working correctly. (Try

connecting another device to that port and printing.)

●

The device might have received a nonstandard PS

code. On the

SYSTEM SETUP

submenu (on

the

CONFIGURE DEVICE

menu) at the device

control panel, set

PERSONALITY=PS

for this

print job only. After the job has printed, return the

setting to

AUTO

●

Make sure that the print job is a PS job, and that

you are using the PS driver.

●

The device might have received PS code although

it is set to PCL. On the

SYSTEM SETUP

submenu

(on the

CONFIGURE DEVICE

menu), set

PERSONALITY=AUTO

104

Chapter 7

Problem solving

ENWW