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Lenovo ThinkPad Edge E420s (English) User Guide - Page 168

Getting help and service, Using diagnostic programs, Lenovo Support Web site

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Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via disc. For more specific information and links, please go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, please contact the Customer Support Center. Using diagnostic programs Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program. ThinkPad Notebooks come with a set of diagnostic programs that you can use to help you identify hardware problems. See "Diagnosing programs" on page 123 for instructions on using the diagnostic programs. The Troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://support.lenovo.com This portal is updated with the latest information about the following subjects: Download Drivers & Software Diagnose & Fix Product & Service Warranty Product & Parts Detail User Guides & Manuals Research & Learn Download drivers, flash the BIOS, and update your software. Use self-diagnostic tools to diagnose the problem yourself, search community boards, or work with our Virtual Agent to answer questions. Check your warranty status and upgrade your warranty. Find part numbers for replacement parts, learn how to replace parts, and view other parts information related to your product. Read or download the documentation related to your product. Search the community knowledge base for your computer to share and discover information with other users. 150 User Guide

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	19
Locating computer controls, connectors, and indicators	19
Front view	20
Right-side view	22
Left-side view	24
Bottom view	25
Rear view	26
Status indicators	27
Locating important product information	29
Machine type and model label	30
FCC ID and IC Certification number label	30
Certificate of Authenticity label	31
Features	32
Specifications	33
Operating environment	33
ThinkVantage technologies and software	34
Accessing applications in Windows 7	35
Access Connections	36
Active Protection System	36
Fingerprint Software	36
Lenovo ThinkVantage Tools	37
Lenovo ThinkVantage Toolbox	37
Message Center Plus	37
Password Manager	37
Power Manager	38
Product Recovery	38
Presentation Director	38
Rescue and Recovery	38
System Update	38
ThinkVantage GPS	39
Chapter 2. Using your computer	41
Registering your computer	41
Frequently asked questions	41
Special keys and buttons	43
Function keys	43
The Windows key and the Application key	45
Using the UltraNav pointing device	45
Using the TrackPoint pointing device	46
Using the touch pad	47
Behavior of the UltraNav and an external mouse	48
Adding the UltraNav icon to the system tray	48
Power management	49
Checking battery status	49
Using the ac power adapter	49
Charging the battery	50
Maximizing battery life	50
Power-saving modes	50
Connecting to the network	52
Ethernet connections	52
Wireless connections	52
Using a projector or external display	60
Changing display settings	60
Attaching an external monitor	60
Setting up a presentation	63
Using a color profile	63
Using audio features	63
Using an integrated camera	64
Using dual displays	65
Using the AMD PX 4.0 Dynamic Switchable Graphics feature	66
Using the ThinkLight feature	66
Using the optical drive	67
Using the media card reader	67
Chapter 3. You and your computer	69
Accessibility and comfort	69
Ergonomic information	69
Adjusting your computer to fit you	70
Accessibility information	71
Traveling with your computer	71
Travel tips	72
Travel accessories	72
Chapter 4. Security	73
Attaching a mechanical lock	73
Using passwords	73
Passwords and sleep (standby) mode	74
Power-on password	74
Hard disk passwords	75
Supervisor password	77
Hard disk security	79
Using a fingerprint reader	79
Notice on deleting data from your hard disk drive or solid state drive	81
Using and understanding firewalls	82
Protecting data against viruses	82
Chapter 5. Recovery overview	85
Creating and using recovery media	85
Creating recovery media	86
Using recovery media	86
Performing backup and recovery operations	87
Performing a backup operation	87
Performing a recovery operation	87
Using the Rescue and Recovery workspace	88
Creating and using a rescue medium	89
Creating a rescue medium	89
Using a rescue medium	89
Reinstalling preinstalled applications and device drivers	90
Solving recovery problems	91
Chapter 6. Replacing devices	93
Static electricity prevention	93
Before replacing CRU	93
Replacing the solid state drive or hard disk drive	94
Replacing the keyboard	96
Replacing memory	100
Installing and replacing the mSATA solid state drive	102
Installing and replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	104
Installing and replacing the PCI Express Mini Card for wireless WAN connection	107
Replacing the SIM card	109
Chapter 7. Enhancing your computer	113
Finding ThinkPad options	113
Using a flash media card	113
Chapter 8. Advanced configuration	115
Installing a new operating system	115
Before you begin	115
Installing Windows 7	116
Installing Windows XP	117
Installing device drivers	119
Installing ThinkPad Monitor File for Windows 2000/XP/Vista/7	119
Installing Intel Chipset Support for Windows 2000/XP/Vista/7	120
Installing drivers and software	120
ThinkPad Setup	121
Config menu	121
Date and time menu	122
Security menu	122
Startup menu	123
Restart menu	124
ThinkPad Setup items	125
Updating your system UEFI BIOS	132
Using system management	133
System management	133
Setting management features	133
Chapter 9. Preventing problems	135
General tips for preventing problems	135
Making sure device drivers are current	136
Getting the latest drivers from the Web site	136
Getting the latest drivers using System Update	136
Taking care of your computer	137
Cleaning the cover of your computer	138
Chapter 10. Troubleshooting computer problems	141
Diagnosing programs	141
Using Lenovo ThinkVantage Toolbox	141
Troubleshooting	141
Computer stops responding	141
Spills on the keyboard	142
Error messages	142
Errors without messages	144
Beep errors	145
Memory problems	145
Networking	146
Keyboard and other pointing devices	150
Display and multimedia devices	151
Fingerprint reader problems	158
Battery and power	159
Drives and other storage devices	162
Software problems	164
Ports and connectors	164
Universal Serial Bus problems	164
Chapter 11. Getting support	167
Before you contact Lenovo	167
Register your computer	167
Download system updates	167
Record information	167
Getting help and service	168
Using diagnostic programs	168
Lenovo Support Web site	168
Calling Lenovo	169
Purchasing additional services	172
Appendix A. Regulatory information	175
Wireless related information	175
Location of the UltraConnect wireless antennas	176
Locating wireless regulatory notices	177
Export classification notice	178
Electronic emission notices	178
Federal Communications Commission Declaration of Conformity	178
Industry Canada Class B emission compliance statement	178
European Union - Compliance to the Electromagnetic Compatibility Directive	179
German Class B compliance statement	179
Korea Class B compliance statement	179
Japanese VCCI Class B statement	180
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	180
Lenovo product service information for Taiwan	180
Additional regulatory information	180
Appendix B. WEEE and recycling statements	181
EU WEEE statements	181
Japan recycling statements	181
Appendix C. Notices	183

Match case Limit results 1 per page

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you

will ﬁnd a wide variety of sources available from Lenovo to assist you. This section contains information

about where to go for additional information about Lenovo and our products, what to do if you experience a

problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that

comes with your computer. That documentation includes printed books, online books, README ﬁles, and

help ﬁles. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via

Web download (connection charges may apply) or via disc. For more speciﬁc information and links, please

go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or

questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information,

please contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your

computer, the ﬁrst place to start is the troubleshooting information of your computer documentation. If you

suspect a software problem, see the documentation, including README ﬁles and online help, that comes

with the operating system or application program.

ThinkPad Notebooks come with a set of diagnostic programs that you can use to help you identify hardware

problems. See “Diagnosing programs” on page 123 for instructions on using the diagnostic programs.

The Troubleshooting information or the diagnostic programs might tell you that you need additional or

updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can

get the latest technical information and download device drivers and updates.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://support.lenovo.com

This portal is updated with the latest information about the following subjects:

Download Drivers & Software

Download drivers, ﬂash the BIOS, and update your

software.

Diagnose & Fix

Use self-diagnostic tools to diagnose the problem

yourself, search community boards, or work with our

Virtual Agent to answer questions.

Product & Service Warranty

Check your warranty status and upgrade your warranty.

Product & Parts Detail

Find part numbers for replacement parts, learn how to

replace parts, and view other parts information related

to your product.

User Guides & Manuals

Read or download the documentation related to your

product.

Research & Learn

Search the community knowledge base for your computer

to share and discover information with other users.

150

User Guide