Dell PowerEdge 4300 Dell PowerEdge 4300 Systems Installation and Troubleshooti - Page 116

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16. Disconnect the keyboard and reboot the system. Does the system boot successfully to the operating system? Yes. Go to step 17. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 17. Swap the keyboard with a comparable working keyboard and run the System Set test group again. Did the tests run successfully? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: The system configuration settings do not match the physical diskette subsystem configuration. The diskette drive cable is not properly connected or is faulty. An expansion card is interfering with proper drive operations. A diskette drive may be improperly configured. The diskette drive is faulty. The computer's power supply is not providing sufficient power for the drives. The computer's diskette drive logic is faulty. Follow these steps to troubleshoot the diskette drive subsystem: 1. Enter the System Setup program, and verify that the system is configured correctly for the Diskette Drive A setting. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions. 2. If the system configuration settings are incorrect, make the necessary corrections in the System Setup program, and then reboot the system. 3. Run the Diskette Drives test group in the Dell Diagnostics to see whether the diskette drive subsystem now works correctly. See Chapter 5, "Running the Dell Diagnostics," for more information. 7-28 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide

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7-28
Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide
16.
Disconnect the keyboard and reboot the system.
Does the system boot successfully to the operating system?
Yes.
Go to step 17.
No.
See Chapter 11, “Getting Help,” for instructions on obtaining technical
assistance.
17.
Swap the keyboard with a comparable working keyboard and run the
System Set
test group again.
Did the tests run successfully?
Yes.
You have fixed the problem.
No.
See Chapter 11, “Getting Help,” for instructions on obtaining technical
assistance.
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If the monitor displays a system error message indicating a diskette drive problem
during execution of either the boot routine or the Dell Diagnostics, the problem may
be caused by any of the following conditions:
²
The system configuration settings do not match the physical diskette subsystem
configuration.
²
The diskette drive cable is not properly connected or is faulty.
²
An expansion card is interfering with proper drive operations.
²
A diskette drive may be improperly configured.
²
The diskette drive is faulty.
²
The computer’s power supply is not providing sufficient power for the drives.
²
The computer’s diskette drive logic is faulty.
Follow these steps to troubleshoot the diskette drive subsystem:
1.
Enter the System Setup program, and verify that the system is configured cor-
rectly for the
Diskette Drive A
setting.
See Chapter 4, “Using the System Setup Program,” in the
User’s Guide
for
instructions.
2.
If the system configuration settings are incorrect, make the necessary correc-
tions in the System Setup program, and then reboot the system.
3.
Run the
Diskette Drives
test group in the Dell Diagnostics to see whether the
diskette drive subsystem now works correctly.
See Chapter 5, “Running the Dell Diagnostics,” for more information.