Dell PowerEdge 4300 Dell PowerEdge 4300 Systems Installation and Troubleshooti - Page 16

xviii

Troubleshooting a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Troubleshooting the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Troubleshooting a Redundant Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Troubleshooting Power Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Troubleshooting a Cooling Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

Replacing a Fan in the Two-Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Replacing the Three-Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19

Troubleshooting Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Troubleshooting System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

Troubleshooting the Video Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Troubleshooting the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Troubleshooting the Diskette Drive Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Troubleshooting a SCSI Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

Troubleshooting SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

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Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Choosing an Expansion Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Memory Upgrade Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

DIMM Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Performing a Memory Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Upgrading the Microprocessor or Installing an Additional Microprocessor. . . . . . 8-12

Removing a Terminator Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Installing a Terminator Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Removing the SEC Cartridge and Heat Sink Assembly. . . . . . . . . . . . . . . . . 8-14

Replacing the SEC Cartridge and Heat Sink Assembly . . . . . . . . . . . . . . . . . 8-15

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

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Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Removing and Replacing Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

DC Power Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Dell PowerEdge 4300 Dell PowerEdge 4300 Systems Installation and Troubleshooti - Page 16

Replacing the SEC Cartridge and Heat Sink Assembly .. 8-15

Page 16 highlights

Section	Page
Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide	1
Safety Instructions	3
When Using Your Computer System	4
Ergonomic Computing Habits	4
When Working Inside Your Computer	6
Protecting Against Electrostatic Discharge	7
Preface	9
About This Guide	9
Other Documentation You May Need	10
Notational Conventions	11
Warnings, Cautions, and Notes	11
Typographical Conventions	11
Contents	13
Introduction	21
Checking the Basics	23
Backing Up Files	23
Basic Checks	23
Checking Connections and Switches	25
Look and Listen	27
The System Setup Program	29
The Resource Configuration Utility	29
Messages and Codes	31
System Messages	31
System Beep Codes	39
Warning Messages	42
Diagnostics Messages	42
Alert Log Messages From the Dell OpenManage HIP Application	42
Front-Panel Indicators	47
SCSI Hard-Disk Drive Indicator Codes	48
Power Supply Indicators	49
Finding Software Solutions	51
Installing and Configuring Software	51
Using Software	52
Error Messages	52
Input Errors	52
Program Conflicts	52
Avoiding Interrupt Assignment Conflicts	53
Running the Dell Diagnostics	55
Features of the Dell Diagnostics	55
When to Use the Dell Diagnostics	55
Starting the Dell Diagnostics	56
How to Use the Dell Diagnostics	57
Confirming the System Configuration Information	58
How to Use the Main Menu	59
Main Menu Options	59
Run	59
seLect	60
Subtest	60
Run Under Subtest	60
Select Under Subtest	60
Options Under Subtest	61
Test Limits Under Subtest	61
About Under Subtest	61
Key-Help Under Subtest	61
Quit Menu Under Subtest	61
Options	61
Number of Times to Repeat Test(s)	62
Maximum Errors Allowed	62
Pause for User Response	62
Output Device for Status Messages	63
Output Device for Error Messages	63
Test Limits	64
About	64
Key-Help	64
Quit	64
Tests in the Dell Diagnostics	64
Error Messages	66
RAM Test Group	67
Subtests	67
Why Run a RAM Test?	67
System Set Test Group	68
Subtests	68
Why Run a System Set Test?	69
Video Test Group	70
Subtests	70
Why Run a Video Test?	71
Keyboard Test Group	71
Subtests	71
Why Run a Keyboard Test?	72
Mouse Test	72
Subtests	72
Why Run a Mouse Test?	72
Diskette Drives Test Group	73
Subtests	73
Why Run a Diskette Drives Test?	73
Serial/Infrared Ports Test Group	74
Subtests	74
Why Run a Serial/Infrared Ports Test?	75
Parallel Ports Test Group	75
Subtests	76
Why Run a Parallel Ports Test?	76
SCSI Devices Test Group	77
Subtests	77
Why Run a SCSI Devices Test?	78
Other Test Group	78
Subtests	79
Why Run an Other Test?	79
Checking the Equipment	81
Troubleshooting the Monitor	81
Troubleshooting the Keyboard	83
Troubleshooting I/O Ports	84
Troubleshooting the Basic I/O Functions	84
Troubleshooting a Parallel Printer	85
Troubleshooting a Serial I/O Device	86
Checking Inside the Computer	89
Safety First—For You and Your Computer	89
Computer Orientation	90
Removing and Replacing the Computer Cover	91
Using the Computer Cover Keylock	91
Removing the Computer Cover	91
Replacing the Computer Cover	92
Removing the Front Bezel	93
Replacing the Front Bezel	94
Accessing the Interior of Your Computer	94
Accessing the Expansion Cards	94
Accessing the Microprocessors, Memory, or System Board	95
Accessing the SCSI Backplane Board and Optional PSPB	96
Inside the Chassis	97
Responding to a Dell OpenManage HIP Alert Message	99
Troubleshooting a Wet Computer	99
Troubleshooting a Damaged Computer	100
Troubleshooting the Battery	101
Troubleshooting Power Supplies	102
Troubleshooting a Redundant Power Supply	102
Replacing a Power Supply	102
Troubleshooting Power Cable Connections	104
Troubleshooting a Cooling Fan	105
Replacing a Fan in the Two-Fan Assembly	106
Replacing the Three-Fan Assembly	107
Troubleshooting Expansion Cards	108
Troubleshooting System Memory	111
Troubleshooting the Video Subsystem	113
Troubleshooting the System Board	114
Troubleshooting the Diskette Drive Subsystem	116
Troubleshooting a SCSI Tape Drive	119
Troubleshooting SCSI Hard-Disk Drives	122
Installing System Board Options	125
Expansion Cards	126
Choosing an Expansion Slot	128
Installing an Expansion Card	128
Removing an Expansion Card	131
Adding Memory	132
Memory Upgrade Kits	132
DIMM Installation Guidelines	132
Performing a Memory Upgrade	134
Installing DIMMs	135
Removing DIMMs	136
Upgrading the Microprocessor or Installing an Additional Microprocessor	136
Removing a Terminator Card	137
Installing a Terminator Card	137
Removing the SEC Cartridge and Heat Sink Assembly	138
Replacing the SEC Cartridge and Heat Sink Assembly	139
Replacing the Battery	140
Installing Drives in the External Bays	143
Before You Begin	144
Removing and Replacing Front-Panel Inserts	144
Connecting the Drive	145
DC Power Cables	146
Installing SCSI Devices in the External Bays	147
SCSI Configuration Information	147
SCSI ID Numbers	147
Device Termination	147
SCSI Cable	147
Installing a SCSI Device	148
Reorienting Drives in the External Drive Bays	150
Installing a Tape Drive That Uses a Controller Card	151
Connecting an External Tape Drive	152
Installing Hard-Disk Drives in the External Drive Bay	152
Installing a SCSI Hard-Disk Drive in the External Drive Bay	153
Removing a SCSI Hard-Disk Drive From the External Drive Bay	156
Installing Hard-Disk Drives	157
Preparing SCSI Hard-Disk Drives for Installation	158
SCSI Hard-Disk Drive Configuration	159
Partitioning and Formatting SCSI HardDisk Drives	159
Formatting High-Capacity SCSI Hard-Disk Drives	159
Installing and Removing SCSI HardDisk Drives	160
Hot-Pluggable SCSI Hard-Disk Drives	160
Indicator Codes for Hot-Pluggable SCSI Hard-Disk Drives	160
Installing a SCSI Hard-Disk Drive	161
Removing a SCSI Hard-Disk Drive	163
Installing a Dell Host Adapter Card	163
Configuring the Boot Device	165
Getting Help	167
Technical Assistance	167
Help Tools	168
World Wide Web on the Internet	168
AutoTech Service	169
TechFax Service	169
TechConnect BBS	169
Automated Order-Status System	169
Technical Support Service	170
Problems With Your Order	170
Product Information	170
Returning Items for Warranty Repair or Credit	170
Before You Call	171
Dell Contact Numbers	173
Diagnostic Video Tests	183
Video Memory Test	184
Video Hardware Test	184
Text Mode Character Test	184
Character Attributes Subtest (80 x 25)	184
Character Set Subtest (80 x 25)	184
Character Attributes Subtest (40 x 25)	184
Character Set Subtest (40 x 25)	185
Text Mode Color Test	185
Color Attributes Subtest (80 x 25)	185
Color Attributes Subtest (40 x 25)	186
Color Bars Subtest	186
Text Mode Pages Test	187
Graphics Mode Test	187
320 x 200 Graphics Mode Screens	187
640 x 200 Black/White Graphics Mode Screen	187
640 x 480 Monochrome Graphics Mode Screen	187
320 x 200 16-Color Graphics Mode Screen	187
640 x 200 16-Color Graphics Mode Screen	188
640 x 350 16-Color Graphics Mode Screen	188
640 x 480 2-Color Graphics Mode Screen	188
640 x 480 16-Color Graphics Mode Screen	188
320 x 200 256-Color Graphics Mode Screen	188
640 x 480 256-Color Graphics Mode Screen	188
800 x 600 16-Color Graphics Mode Screen	188
800 x 600 256-Color Graphics Mode Screen	188
1024 x 768 16-Color Graphics Mode Screen	189
1024 x 768 256-Color Graphics Mode Screen	189
Color Palettes Test	189
Solid Colors Test	189
Jumpers, Switches, and Connectors	191
Jumpers and Switches—AGeneral Explanation	191
Jumpers	191
Switches	192
Disabling a Forgotten Password	195
System Board Labels	196
SCSI Backplane Board	197
Upgrading the Computer With Additional Power Supplies	199
Installing an Optional PSPB and Power Supplies	199
Abbreviations and Acronyms	205