Dell PowerEdge 4300 Dell PowerEdge 4300 Systems Installation and Troubleshooti - Page 119

Diskette Drives, Secondary SCSI

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20. Correct the drive-select jumper and drive termination settings. 21. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. 22. Run the Diskette Drives test group in the Dell Diagnostics to see whether the diskette drive subsystem now works correctly. Did the tests run successfully? Yes. You have solved the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. A SCSI tape drive can be an internal device installed in one of the externally accessible drive bays or an external device that attaches to a SCSI host adapter connector on the back panel of the computer. The SCSI tape drive is controlled by a SCSI host adapter card installed in the computer, which may also control other SCSI devices connected to one or more SCSI cables. SCSI devices often require device drivers for the particular operating system being used by the computer system. Tape drive problems often result from a defective tape drive, a defective tape cartridge, or software. Follow these steps to troubleshoot a SCSI tape drive: 1. Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective. Is the problem resolved? Yes. The original tape was defective. Replace it with a new tape. You have fixed the problem. No. Go to step 2. 2. Reboot the system and press to enter the System Setup program. Is Secondary SCSI set to On? Yes. Go to step 4. No. Go to step 3. 3. Change the Secondary SCSI setting to On, and reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 4. Checking Inside the Computer 7-31

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Checking Inside the Computer
7-31
20.
Correct the drive-select jumper and drive termination settings.
21.
Replace the computer cover, reconnect the system to the electrical outlet, and
turn on the system.
22.
Run the
Diskette Drives
test group in the Dell Diagnostics to see whether the
diskette drive subsystem now works correctly.
Did the tests run successfully?
Yes.
You have solved the problem.
No.
See Chapter 11, “Getting Help,” for instructions on obtaining technical
assistance.
7URXEOHVKRRWLQJ±D±6&6,±7DSH±’ULYH
A SCSI tape drive can be an internal device installed in one of the externally accessi-
ble drive bays or an external device that attaches to a SCSI host adapter connector on
the back panel of the computer. The SCSI tape drive is controlled by a SCSI host
adapter card installed in the computer, which may also control other SCSI devices
connected to one or more SCSI cables. SCSI devices often require device drivers for
the particular operating system being used by the computer system.
Tape drive problems often result from a defective tape drive, a defective tape car-
tridge, or software. Follow these steps to troubleshoot a SCSI tape drive:
1.
Remove the tape that was in use when the problem occurred and replace it with
a tape that you know is not defective.
Is the problem resolved?
Yes.
The original tape was defective. Replace it with a new tape. You have fixed
the problem.
No.
Go to step 2.
2.
Reboot the system and press <F2> to enter the System Setup program.
Is
Secondary SCSI
set to
On
?
Yes.
Go to step 4.
No.
Go to step 3.
3.
Change the
Secondary SCSI
setting to
On
, and reboot the system.
Is the problem resolved?
Yes.
You have fixed the problem.
No.
Go to step 4.