Dell PowerEdge 4300 Dell PowerEdge 4300 Systems Installation and Troubleshooti - Page 123

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3. Verify that the SCSI device drivers are installed and configured correctly. See Chapter 3, "Installing and Configuring SCSI Drivers," in the User's Guide to determine which drivers are required and how they should be installed and configured. Are the required SCSI device drivers installed and configured correctly? Yes. Go to step 5. No. Go to step 4. 4. Reinstall and/or reconfigure the required SCSI device drivers. Then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. 5. Remove the drive carrier and install it in another drive bay. Is the problem resolved? Yes. The SCSI backplane board has a defective connector. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. Go to step 6. 6. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 7. Remove the computer cover. See "Removing the Computer Cover" found earlier in this chapter. 8. Check the SCSI cable connections to the SCSI backplane board and to the SCSI host adapter. Check the DC power cable connection to the SCSI backplane board. The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI host adapter card in an expansion slot. See Chapter 10, "Installing Hard-Disk Drives," for the location of the cable connectors on the SCSI backplane board and the SCSI host adapter. Are the cables firmly connected? Yes. Go to step 10. No. Go to step 9. Checking Inside the Computer 7-35

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Checking Inside the Computer
7-35
3.
Verify that the SCSI device drivers are installed and configured correctly.
See Chapter 3, “Installing and Configuring SCSI Drivers,” in the
User’s Guide
to
determine which drivers are required and how they should be installed and
configured.
Are the required SCSI device drivers installed and configured correctly?
Yes.
Go to step 5.
No.
Go to step 4.
4.
Reinstall and/or reconfigure the required SCSI device drivers. Then reboot the
system.
Is the problem resolved?
Yes.
You have fixed the problem.
No.
Go to step 5.
5.
Remove the drive carrier and install it in another drive bay.
Is the problem resolved?
Yes.
The SCSI backplane board has a defective connector. See Chapter 11,
“Getting Help,” for instructions on obtaining technical assistance.
No.
Go to step 6.
6.
Turn off the system, including any attached peripherals, and disconnect the sys-
tem from its electrical outlet.
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LQVWUXFWLRQV²DW²WKH²IURQW²RI²WKLV²JXLGH³
7.
Remove the computer cover.
See “Removing the Computer Cover” found earlier in this chapter.
8.
Check the SCSI cable connections to the SCSI backplane board and to the SCSI
host adapter. Check the DC power cable connection to the SCSI backplane board.
The SCSI cable may be connected to the SCSI host adapter on the system board
or to a SCSI host adapter card in an expansion slot. See Chapter 10, “Installing
Hard-Disk Drives,” for the location of the cable connectors on the SCSI backplane
board and the SCSI host adapter.
Are the cables firmly connected?
Yes.
Go to step 10.
No.
Go to step 9.