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Customer Support Information, Automated telephone services - service manual

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Automated telephone services Service EPSON SoundAdvice™ EPSON FaxAdvice™ EPSON Referral Service Access For pre-recorded answers to commonly asked questions about EPSON products 24 hours a day, seven days a week, call (800) 442-2110. Access EPSON's technical information library by calling (800) 442-2110. You must provide a return fax number to use this service. For the location of your nearest Authorized EPSON Reseller or Customer Care Center, call (800) 442-2110. EPSON also provides technical support and information on the installation, configuration, and operation of EPSON products. Dial (800) 922-8911, (310) 782-2600 (U.S.), or (905) 709-9475 (Canada), 6 A.M. to 6 P.M., Pacific Time, Monday through Friday. Before you call, please have the following information ready: Product name Product serial number Computer configuration Description of the problem You can purchase ink cartridges, paper, manuals, accessories, and parts from EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Note: If you need help using software with an EPSON product, see the documentation for that program for technical support information. D Customer Support Information D-3

Section	Page
FRONT MATTER	1
Printer Parts	3
Control Panel Buttons and Lights	4
CONTENTS	5
GETTING TO KNOW YOUR PRINTER	11
Features	12
Available Paper Paths	13
Options	17
Ribbon Cartridges	17
Important Safety Instructions	18
Print Head Caution Symbol	19
Compliance	20
For United Kingdom Users	20
How To Use Your Manuals	21
Warnings, Cautions, and Notes	22
CHAP 1-SETTING UP THE PRINTER	23
Unpacking the Printer	24
Choosing a Place for the Printer	25
Positioning the continuous paper supply	26
Installing or Replacing the Ribbon Cartridge	27
Plugging in the Printer	32
Connecting the Printer to Your Computer	33
Installing the Printer Driver on Your PC	35
For Windows 95 or NT 4.0	35
For Windows 3.1 or NT 3.5x	38
Optional Printer Drivers for DOS Program Users	40
CHAP 2-USING THE PRINTER SOFTWARE	41
About Your Printer Software	42
Using the Printer Driver With Windows 95	43
Using the Printer Driver With Windows 3.1	48
Using the Printer Driver With Windows NT 4. 0	51
Using the Printer Driver With Windows NT 3. 5x	56
Using the EPSON Remote! Utility	61
CHAP 3-PRINTING ON CONTINUOUS PAPER	62
Setting the Paper Release Lever	63
Setting the Paper Thickness Lever	64
Loading Multi- Part Forms	65
Loading Continuous Paper With Labels	65
Removing Continuous Paper with Labels	66
Using the Tractor in the Front Push Position	67
Installing the Tractor in the Front Push Position	67
Loading Paper With the Front Push Tractor	69
Removing the Printed Document From the Front Push Tractor	73
Removing the Tractor From the Front Push Position	74
Using the Tractor in the Rear Push Position	74
Installing the Tractor in the Rear Push Position	75
Loading Paper With the Rear Push Tractor	76
Removing the Printed Document From the Rear Push Tractor	79
Removing the Tractor From the Rear Push Position	80
Using the Tractor in the Pull Position	81
Installing The Tractor in the Pull Position	81
Loading Paper With the Pull Tractor	84
Removing the Paper From the Pull Tractor	89
Removing the Tractor From the Pull Tractor Position	89
Switching Between Printing on Continuous Paper and Single Sheets	94
Removing the Tractor From the Pull Tractor Position	94
Switching to Printing on Continuous Paper	95
Adjusting the Top- of- Form Position	96
Advancing the Paper to the Tear- Off Edge	98
Using the Tear Off/Bin button	98
Advancing Paper to the Tear-off Position Automatically	99
Adjusting the Tear-Off Position	99
CHAP 4-PRINTING ON SINGLE SHEETS	102
Available Paper Types	103
Using the Paper Guide	103
Installing the Paper Guide	104
Loading Paper in the Paper Guide	105
Loading Envelopes	107
CHAP 5-CHANGING PRINTER SETTINGS FROM THE PRINTER'S CONTROL PANEL	108
Selecting a Built- In Font	109
Making Default Settings	110
Understanding Default Settings	110
Changing Default Settings	116
CHAP 6-USING EPSON STATUS MONITOR 2	118
About the EPSON Status Monitor 2 Utility	119
Installing EPSON Status Monitor 2	119
Accessing EPSON Status Monitor 2	120
Status Monitor Overview	121
Using the Background Monitoring Feature	127
CHAP 7-TROUBLESHOOTING	130
Using the Error Indicators	131
Problems and Solutions	132
Power Supply Problems	132
Paper Loading or Feeding Problems	133
Wrong Top-Of-Form Position	136
Wrong Tear-Off Position	137
Printing or Printout Quality Problems	138
Clearing Paper Jams	142
Aligning Vertical Lines in Your Printout	143
Printing a Self Test	144
Printing a Hex Dump	146
APPENDIX A-ENHANCING YOUR PRINTER WITH OPTIONS	148
Paper Handling Options	149
Using the Optional Cut- Sheet Feeders	151
Installing an Optional Cut-Sheet Feeder	151
Loading Paper in the Single-Bin Cut-Sheet Feeder	153
Loading Paper in the High-Capacity Cut-Sheet Feeder	157
Assembling the Double-Bin Cut-Sheet Feeder	160
Selecting Your Paper Path (bin 1 or bin 2)	161
Using an Optional Front Sheet or Front Paper Guide	162
Installing the Front Sheet or Front Paper Guide	163
Loading Paper in the Front Sheet or Front Paper Guide	165
Using the Roll Paper Holder	167
Assembling the Roll Paper Holder	167
Installing the Roll Paper Holder	168
Loading Roll Paper	169
Installing an Interface Card	172
Using a Serial Interface Card (C82305] or 82306] )	174
Selecting a Baud Rate	174
Handshake Timing	174
Error Handling	174
APPENDIX B-CLEANING AND TRANSPORTING THE PRINTER	175
Cleaning the Printer	176
Transporting the Printer	177
APPENDIX C-SPECIFICATIONS	178
Printer Specifications	179
Command Lists	189
Character Tables	194
APPENDIX D-CUSTOMER SUPPORT INFORMATION	204
Contacting Customer Support	205
For United States and Canada Users	205
For United Kingdom and the Republic of Ireland Users	207
For Australian Users	209
For Singapore Users	210
For Hong Kong Users	210
For Philippines Users	211
GLOSSARY	212