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HP Latex 110 Users Guide - Page 139

Troubleshoot other issues

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10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes ENWW 133

Section	Page
Introduction	7
Welcome to your printer	8
Supplementary parts	8
Documentation	8
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	9
Heat hazard	10
Fire hazard	10
Mechanical hazard	10
Light radiation hazard	11
Heavy substrate hazard	11
Ink handling	11
Warnings and cautions	11
Warning labels	11
The printer’s main components	13
Front view	13
Rear view	14
Take-up reel motor (accessory)	14
The front panel	15
Introduction to the front panel	15
Change the language of the front panel	16
View or set the date and time	17
Set altitude	17
Set time before standby	17
Change the sleep mode setting	17
Change the loudspeaker volume	18
Turn audio alerts on or off	18
Change the front panel display brightness	18
Change the units of measurement	18
Restore factory settings	18
Check printer status	18
Check the status of the ink cartridges	18
Check the status of a printhead	19
Check the file system	21
Printer alerts	21
Printer states	22
Change margins	22
Request the printer’s internal prints	23
Check lifetime usage statistics	23
The Embedded Web Server	23
Introduction to the Embedded Web Server	23
Main tab	24
Setup tab	24
Support tab	24
Networking tab	24
Customer Involvement Program tab	25
Access the Embedded Web Server	25
Change the language of the Embedded Web Server	25
Restrict access to the printer	25
Join the Customer Involvement Program	26
Check printer status	27
Check the status of the ink system	27
Request email notification of specific error conditions	28
Get accounting information	28
Check usage statistics for a job	28
Check lifetime usage statistics	28
Request accounting data by email	29
Connectivity and software instructions	30
Connection method	30
Connect the printer to your network	30
Network configuration	30
Using IPv6	30
Connect the printer to the Internet	31
RIP software installation	31
Advanced network configuration	31
Verify correct operation	32
Preconfigure network settings if required	32
Tools for preconfiguration	32
Troubleshooting	32
IO Configuration page	32
LEDs	32
Link troubleshooting	33
Reset network parameters	33
Menu items	34
Embedded services	37
Turn the printer on and off	38
Restart the printer	39
Useful links	40
When you need help	40
Telephone number	40
Customer Self Repair	41
Service information	41
Handle the substrate and troubleshoot substrate issues	42
Overview	43
Substrate tips	43
Supported substrate categories	44
Supported HP substrates	45
Porous substrates	47
Load a roll onto the spindle	48
Load a roll into the printer	52
Assisted manual load	55
The edge holders	57
Align the substrate	58
Load a cut sheet into the printer	59
How to cut substrate	59
Unload a roll from the printer	60
The take-up reel (accessory)	61
The tension bar	61
Load a roll onto the take-up reel	61
Unload the take-up reel	67
View information about the substrate	68
Change substrate width and right edge position	68
Substrate length tracking	68
Bypass job start safety	68
Store the substrate	69
The substrate cannot be loaded successfully	69
The substrate is mispositioned	70
The substrate has jammed	70
Check the substrate path	70
Avoiding substrate jams while printing	72
The substrate is deformed or wrinkled	73
The substrate has shrunk or expanded	73
The substrate has bow deformation	74
Take-up reel substrate jam	74
Take-up reel does not wind	75
Substrate settings	76
Substrate presets	77
Online search	77
HP Media Locator	79
Generic presets	79
Clone a substrate preset	80
Modify a substrate preset	80
Add a new substrate	81
Change settings while printing	83
Temperature profile	84
Select the number of passes	84
Delete a substrate preset	85
Faster printing	85
Color calibration	86
Performing color calibration	87
ICC profiles	88
Troubleshoot print-quality issues	89
General printing advice	90
Improve print quality	90
1. The printhead status plot	91
2. The optimizer check plot	91
3. The printhead alignment status plot	93
4. The substrate-advance check plot	95
Substrate advance adjustment while printing	96
What to do if problems persist	96
Most-common print-quality problems	96
Graininess	96
Horizontal banding	97
Vertical banding	98
The print is deformed into a curved shape	99
Misaligned colors	99
Color variation and text-line correction	99
Black areas look hazy	100
Ink smears	101
Uneven appearance in area fill	101
The ink is oily or smudges when touched	101
The dimensions of the print are wrong	102
Tiling issues	102
The ink system	103
Ink cartridges	103
Printheads	103
Maintenance cartridge	104
Safe mode	105
Hardware maintenance	106
Ink system tips	107
Maintain the ink cartridges	107
Replace an ink cartridge	107
Refilled and non-HP ink cartridges	110
Cannot insert an ink cartridge	111
Clean (recover) the printheads	111
Align the printheads	112
Automatic alignment	112
Manual alignment	112
Front panel recommends reseating or replacing a printhead	114
Replace a printhead	114
Cannot insert a printhead	120
Clean the electrical connections on a printhead	121
Replace the maintenance cartridge	125
Cannot insert the maintenance cartridge	128
Clean and lubricate the carriage rod	128
Clean the encoder strip	130
Clean the platen	131
Clean the exterior of the printer	133
Move or store the printer	133
Service maintenance	134
Firmware update	135
Firmware update using a USB flash drive	135
Firmware update using the Embedded Web Server	136
Automatic firmware updates	136
Accessories	137
Order ink supplies	137
Order accessories	138
Troubleshoot other issues	139
The printer cannot get an IP address	140
Cannot access the Embedded Web Server	140
The printer is not printing	140
The software program slows down or stalls while generating the print job	141
The printer seems slow	141
Communication failures between computer and printer	141
Cannot connect to services such as firmware update, online search, or the Customer Involvement Progr ...	142
Front-panel error codes	143
Printer logs	148
Printer specifications	149
Functional specifications	149
Physical specifications	150
Memory specifications	150
Power specifications	150
Ecological specifications	151
Environmental specifications	151
Acoustic specifications	151
Summary of common printing problems	152
Glossary	155