HP Latex 2700 User Guide 3 - Page 269

13 Troubleshoot substrate issues Loading and printing issues. Substrate cannot be loaded successfully This topic explains the concepts involved in this subject. ● A substrate cannot be loaded unless all printer subsystems (such as the ink system) are ready. ● Check that the spindle is correctly inflated. ● Try using the Internal Print Server to advance the substrate at least 3 m (10 ft), then move it back and try to load it again. If it will not load, perhaps the substrate is not attached to the input core: try a different roll. ● If the Internal Print Server displays a message 'The carriage beam height is not suitable for loading substrate', contact your service representative. Substrate has jammed If the printer reports a substrate jam, follow these steps. 1. Press an emergency stop button as quickly as possible to minimize damage to the printheads. NOTE: The printer may shut itself down automatically. 2. Wait about 10 minutes for the printer to cool down. 3. Open the window. 262 Chapter 13 Troubleshoot substrate issues