HP Latex 2700 User Guide 3 - Page 298

15 Troubleshoot ink cartridge and printhead issues The following sections provide details for this topic. Ink cartridges The following sections provide details for this topic. Cannot insert an ink cartridge The following steps provide the complete procedure for this topic. 1. Check that the cartridge (type and capacity) is the correct one for the printer. See http://www.hp.com for the latest information on printer supplies. 2. Use the correct procedure to change ink cartridges, through the Internal Print Server. See Remove an ink cartridge on page 86. 3. Check that there is no obstruction in the ink cartridge connector. 4. Check that the ink cartridge is of the correct color. A connector will refuse to connect to a cartridge of the wrong color. 5. Check that the ink cartridge is correctly oriented (compare with the others). Internal Print Server does not recognize an ink cartridge The following steps provide the complete procedure for this topic. 1. Ensure that you have inserted the cartridge correctly and fully. You should hear a click. 2. Ensure that the tabs on each side of the cartridge connector are opened but in place, showing a successful connection. 3. If the problem persists, check the ink cartridge connector (see Bent ink-cartridge connector on page 292). 4. If the problem still persists, contact your service representative. Internal Print Server recommends replacing or reseating an ink cartridge The following steps provide the complete procedure for this topic. 1. Disconnect the ink cartridge. Troubleshoot ink cartridge and printhead issues 291