Collector occasionally fails to work correctly
................................................................................................................................
273
Collector winds in the wrong direction
...........................................................................................................................................
274
Substrate is detached or winds around the collector in the wrong direction
..........................................................................
274
There is skew or telescoping on the collector
..............................................................................................................................
274
Substrate has jammed on the collector
........................................................................................................................................
274
14
Troubleshoot print-quality issues
.....................................................................................................................................................
275
General advice
...................................................................................................................................................................................
275
Basic and advanced troubleshooting
.............................................................................................................................................
276
15
Troubleshoot ink cartridge and printhead issues
...........................................................................................................................
291
Ink cartridges
.....................................................................................................................................................................................
291
Printheads
..........................................................................................................................................................................................
292
Printhead cleaning roll errors
..........................................................................................................................................................
297
16
Troubleshoot other issues
.................................................................................................................................................................
298
Printer does not start
.......................................................................................................................................................................
298
Printer does not print
.......................................................................................................................................................................
298
Printer cannot be restarted from the Internal Print Server
........................................................................................................
298
Printer seems slow
...........................................................................................................................................................................
299
Request to reinitialize the carriage
.................................................................................................................................................
299
Internal Print Server cannot detect the printer
............................................................................................................................
299
Color calibration fails
........................................................................................................................................................................
299
Movable Slot System sensor errors
...............................................................................................................................................
300
17
When you need help
...........................................................................................................................................................................
302
HP Customer Care
.............................................................................................................................................................................
302
HP PrintOS: the cloud-based platform for print specialists
.......................................................................................................
302
18
Printer specifications
...........................................................................................................................................................................
323
Functional specifications
..................................................................................................................................................................
323
Physical specifications
......................................................................................................................................................................
324
Memory specifications
......................................................................................................................................................................
325
Power specifications
.........................................................................................................................................................................
325
Air supply requirements (pneumatic spindle)
...............................................................................................................................
325
Environmental specifications
..........................................................................................................................................................
326
Acoustic specifications
.....................................................................................................................................................................
326
Appendix A
Flexible substrate recommendations
...............................................................................................................................
328
Predefined substrate settings
.........................................................................................................................................................
328
Self-adhesive vinyls
..........................................................................................................................................................................
328
PVC banners
.......................................................................................................................................................................................
329
vi