HP Latex 2700 User Guide 3 - Page 299

Printheads, Bent ink-cartridge connector, Cannot insert a printhead

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2. Reconnect the ink cartridge and check the Internal Print Server message. 3. If the problem persists, check the ink cartridge connector (see Bent ink-cartridge connector on page 292). 4. If the problem persists, insert a new ink cartridge. 5. If the problem still persists, contact your service representative. Bent ink-cartridge connector You may find that the ink cartridge connectors have become bent while the cartridge was disconnected. See Remove an ink cartridge on page 86). This means that they cannot connect properly, and you will see a reseat message. To correct this problem, use pliers to straighten the connectors so that they will fit into their slots. Printheads The following sections provide details for this topic. Cannot insert a printhead The following steps provide the complete procedure for this topic. 1. Check that you are inserting the printhead into the correct slot. 2. Use the correct procedure to change printheads, through the Internal Print Server. See Remove a printhead on page 91 and Insert a printhead on page 93, bearing in mind the special tips for the optimizer printhead. 3. Check that there is no obstruction in the printhead slot. 4. Check that the printhead is correctly oriented (compare with the others). Internal Print Server recommends replacing or reseating a printhead The following sections provide details for this topic. General recommendations The following steps provide the complete procedure for this topic. 1. Remove the printhead. 2. Reinsert the printhead into the carriage and check the Internal Print Server message. 3. If the problem persists, check the printhead contacts for dirt or aerosol and clean them if necessary. 4. Find more troubleshooting information in the following sections, Problem due to overheating on page 293 and Problem due to the primer system on page 293. 5. If the problem persists, insert a new printhead. 6. If no printhead works in that slot, contact your service representative. 292 Chapter 15 Troubleshoot ink cartridge and printhead issues

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2.
Reconnect the ink cartridge and check the Internal Print Server message.
3.
If the problem persists, check the ink cartridge connector (see
Bent ink-cartridge connector
on page
292
).
4.
If the problem persists, insert a new ink cartridge.
5.
If the problem still persists, contact your service representative.
Bent ink-cartridge connector
You may find that the ink cartridge connectors have become bent while the cartridge was disconnected.
See
Remove an ink cartridge
on page
86
).
This means that they cannot connect properly, and you will see a reseat message.
To correct this problem, use pliers to straighten the connectors so that they will fit into their slots.
Printheads
The following sections provide details for this topic.
Cannot insert a printhead
The following steps provide the complete procedure for this topic.
1.
Check that you are inserting the printhead into the correct slot.
2.
Use the correct procedure to change printheads, through the Internal Print Server. See
Remove a printhead
on page
91
and
Insert a printhead
on page
93
, bearing in mind the special tips for the optimizer printhead.
3.
Check that there is no obstruction in the printhead slot.
4.
Check that the printhead is correctly oriented (compare with the others).
Internal Print Server recommends replacing or reseating a printhead
The following sections provide details for this topic.
General recommendations
The following steps provide the complete procedure for this topic.
1.
Remove the printhead.
2.
Reinsert the printhead into the carriage and check the Internal Print Server message.
3.
If the problem persists, check the printhead contacts for dirt or aerosol and clean them if necessary.
4.
Find more troubleshooting information in the following sections,
Problem due to overheating
on page
293
and
Problem due to the primer system
on page
293
.
5.
If the problem persists, insert a new printhead.
6.
If no printhead works in that slot, contact your service representative.
292
Chapter 15
Troubleshoot ink cartridge and printhead issues