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Note: See Chapter 7, "Parts listing Type 8488 and 8648," on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive Symptom FRU/action System stops responding during 1. Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test. responding and try the diagnostic test again. 2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one. A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains. Run the diagnostic SCSI Fixed Disk Test (see "Running the on-board diagnostic programs" on page 57). Note: This test is not available on servers that have RAID arrays or servers that have IDE or SATA hard disk drives. Note: See Chapter 7, "Parts listing Type 8488 and 8648," on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Intermittent Symptom FRU/action A problem occurs only occasionally and is difficult to detect. 1. Verify that: v All cables and cords are connected securely to the rear of the server and attached options. v When the server is turned on, air is flowing from the rear of the server at the fan grill. If there is no airflow, the fan is not working. This causes the server to overheat and shut down. v Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly. 2. Check the system error log. Note: See Chapter 7, "Parts listing Type 8488 and 8648," on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Keyboard, mouse, or pointing-device Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that: v The keyboard cable is securely connected to the system, and the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 2. Keyboard. 3. System board. The mouse or pointing device does not work. 1. Verify that: v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. 2. Mouse or pointing device. 3. System board. Chapter 6. Symptom-to-FRU index 111

Section	Page
About this document	5
Important safety information	5
Online support	6
Contents	7
Chapter 1. Introduction	11
Related documentation	12
Notices and statements used in this document	12
Features and specifications	13
Server controls, connectors, LEDs, and power	14
Front view	14
Rear view	15
Server power features	16
Turning on the server	17
Turning off the server	17
Chapter 2. Configuring the server	19
Starting the Configuration/Setup Utility program	20
Chapter 3. Diagnostics	21
General checkout	21
Diagnostic tools overview	23
POST error logs	23
Viewing error logs from the Configuration/Setup Utility program	24
Viewing error logs from diagnostic programs	24
Diagnostic programs, error codes, and messages	24
Diagnostic text message format	25
Starting the diagnostic programs	25
Viewing the test log	26
Viewing the system-error log	26
Small computer system interface messages	26
Diagnostic error LEDs	27
System board error LEDs	27
Hard disk drive LEDs	28
Recovering from a POST/BIOS update failure	28
Erasing a lost or forgotten password (clearing CMOS)	29
Updating Remote Supervisor Adapter II firmware	30
Power checkout	31
Troubleshooting the Ethernet controller	31
Network connection problems	31
Ethernet controller troubleshooting chart	32
Ethernet controller messages	33
Chapter 4. Customer replacement units	35
Installation guidelines	35
System reliability guidelines	35
Handling static-sensitive devices	36
Major components of the xSeries 226 Type 8488 and 8648 server	37
Side cover	38
Removing the side cover	38
Replacing the side cover	39
Bezel	40
Removing the bezel	40
Replacing the bezel	41
Removing and installing the support bracket	42
Opening and closing the microprocessor air baffle	43
Installing a memory module	44
Installing a drive	46
Internal drive bays	47
Installing a drive in bay 2	48
Installing a hot-swap SCSI hard disk drive in bay 4, 5, 6, 7, 8, or 9	50
SCSI IDs for hot-swap hard disk drives	52
Installing a simple-swap Serial ATA hard disk drive in bay 4, 5, 6, or 7	53
Power and signal cables for internal drives	54
Installing an external SCSI connector	55
Installing an additional microprocessor	56
Installing an adapter	61
Cabling an optional SCSI adapter	64
Cabling an optional SATA adapter	65
Replacing the battery	67
Replacing a hot-swap power supply	69
Completing the installation	70
Connecting the cables	71
Updating the server configuration	72
Connecting external options	72
Installing the server in a rack	72
Input/output connectors	73
Auxiliary-device (pointing-device) connector	74
Ethernet (RJ-45) connector	74
Keyboard connector	74
Parallel connector	74
Serial connectors	75
Ultra320 SCSI connector	75
Universal Serial Bus connectors	76
Video connector	76
Chapter 5. Field replaceable units	77
Microprocessor air baffle	77
Microprocessor and heat sink	78
CD-ROM drive	80
Diskette drive	81
SCSI backplane	82
Non-hot swap power supply	83
Hot-swap power-supply cage	85
Rear-adapter retainer	87
Front fan	88
Rear fans	90
Power/LED switch assembly	91
Front USB connector assembly	93
System board	95
System board option connectors	95
System board internal connectors	96
System board external connectors	97
System board error LEDs	98
System board jumpers and switches	99
Removing the system board	100
Top/side cover	102
Bezel-release latch	103
Handle assembly	105
Chapter 6. Symptom-to-FRU index	107
Beep symptoms	107
No-beep symptoms	109
POST error codes	109
Diagnostic error codes	114
Diagnostic error LEDs	119
Error symptoms	119
Hot-swap power-supply LED errors	127
Service processor error codes	128
SCSI error codes	128
ServeRAID error codes	129
POST (ISPR) error procedures	131
Temperature error messages	133
Fan error messages	133
Power error messages	134
System shutdown	134
Voltage-related system shutdown	134
Temperature-related system shutdown	135
Hard disk drive checkout	135
Host built-in self test (BIST)	136
Bus fault messages	136
Undetermined problems	137
Problem determination tips	138
Chapter 7. Parts listing Type 8488 and 8648	139
System	140
System replaceable units	141
Keyboards (CRUs)	147
Power cords (CRUs)	148
Appendix A. Getting help and technical assistance	151
Before you call	151
Using the documentation	151
Getting help and information from the World Wide Web	152
Software service and support	152
Hardware service and support	152
Appendix B. Safety information	153
General safety	153
Electrical safety	154
Safety inspection guide	155
Handling electrostatic discharge-sensitive devices	156
Grounding requirements	156
Safety notices (multilingual translations)	157
Appendix C. Notices	187
Edition notice	187
Trademarks	188
Important notes	189
Product recycling and disposal	189
Battery return program	190
Electronic emission notices	191
Federal Communications Commission (FCC) statement	191
Industry Canada Class B emission compliance statement	192
Avis de conformité à la réglementation d’Industrie Canada	192
European Union EMC Directive conformance statement	192
Japanese Voluntary Control Council for Interference (VCCI) statement	192

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing

Type

8488

and

8648,”

page

129

determine

which

components

are

replaceable

the

customer

(CRU),

and

which

components

must

replaced

field

service

technician

(FRU).

Hard

disk

drive

Symptom

FRU/action

System

stops

responding

during

hard

disk

drive

diagnostic

test.

Remove

the

hard

disk

drive

being

tested

when

the

server

stopped

responding

and

try

the

diagnostic

test

again.

the

hard

disk

drive

diagnostic

test

runs

successfully,

replace

the

drive

you

removed

with

new

one.

hard

disk

drive

passes

the

diagnostic

Fixed

Disk

Test

but

the

problem

remains.

Run

the

diagnostic

SCSI

Fixed

Disk

Test

(see

“Running

the

on-board

diagnostic

programs”

page

57).

Note:

This

test

not

available

servers

that

have

RAID

arrays

servers

that

have

IDE

SATA

hard

disk

drives.

Note:

See

Chapter

“Parts

listing

Type

8488

and

8648,”

page

129

determine

which

components

are

replaceable

the

customer

(CRU),

and

which

components

must

replaced

field

service

technician

(FRU).

Intermittent

Symptom

FRU/action

problem

occurs

only

occasionally

and

difficult

detect.

Verify

that:

All

cables

and

cords

are

connected

securely

the

rear

the

server

and

attached

options.

When

the

server

turned

on,

air

flowing

from

the

rear

the

server

the

fan

grill.

there

airflow,

the

fan

not

working.

This

causes

the

server

overheat

and

shut

down.

Ensure

that

the

SCSI

bus

and

devices

are

configured

correctly

and

that

the

last

external

device

each

SCSI

chain

terminated

correctly.

Check

the

system

error

log.

Note:

See

Chapter

“Parts

listing

Type

8488

and

8648,”

page

129

determine

which

components

are

replaceable

the

customer

(CRU),

and

which

components

must

replaced

field

service

technician

(FRU).

Keyboard,

mouse,

pointing-device

Symptom

FRU/action

All

some

keys

the

keyboard

not

work.

Verify

that:

The

keyboard

cable

securely

connected

the

system,

and

the

keyboard

and

mouse

cables

are

not

reversed.

The

server

and

the

monitor

are

turned

on.

Keyboard.

System

board.

The

mouse

pointing

device

does

not

work.

Verify

that:

The

mouse

pointing-device

cable

securely

connected,

and

that

the

keyboard

and

mouse

cables

are

not

reversed.

The

mouse

device

drivers

are

installed

correctly.

Mouse

pointing

device.

System

board.

Chapter

Symptom-to-FRU

index

111