Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 568
Symptom, Cause, Remedy, the [Print Mode] on the [Machine Status]
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23 Problem Solving Symptom Cause Remedy Unable to print, or Is the print mode [Off-line]? unable to copy. Press the button to check the [Print Mode] on the [Machine Status] screen. If [Print Mode] is set to [Off-line], select [On-line]. Is the power cord disconnected from the machine? Switch the main power and power off, and then firmly plug the power cord into the connector of the machine and power outlet. Then switch the main power and power on. Refer to "Power Source" (P.41). The indicator does not light even though you instructed the machine to print. Is the interface cable connected? Is the computer's environment correctly set? Is the required port status set to [Enabled]? Check the interface cable connection. Check the computer environment such as print driver settings. Check the status of the port to use, and then set the port status to [Enabled]. Refer to "Port Settings" (P.358). Paper is not fed from Tray 5. Is the specified size paper loaded in the tray? Follow the instructions displayed to load paper of correct size, and then try again. Refer to "Loading Paper in Tray 5 (Bypass Tray)" (P.238). Unsatisfactory print quality. A probable cause is an image defect. Resolve the problem by referring to "Image Quality Trouble". Refer to "Image Quality Trouble" (P.571). Unable to print Non-standard fonts are used text correctly. for printing. (Text is garbled.) Check the application or print driver settings. If PostScript is being used, download the required fonts. Unable to insert Did you open a cover or turn or remove a paper the machine off during tray. printing? Do not forcibly insert or remove the paper tray. Switch off the power. In a few seconds, switch on the power. When the machine is ready to receive data, insert or remove the paper tray. Unable to copy Is the document glass or the with the specified document cover dirty? size. Clean the document glass and the document cover. Refer to "Cleaning Document Cover and Document Glass" (P.262). Is the document a transparent Place the document on the document glass, type such as a transparency and place a white sheet on top of the film? document when copying. Is the document in the correct position? Is the document loaded correctly? Load the document correctly. Refer to "Copying Procedure" (P.60). Are the document guides on the document feeder set in the correct positions? Adjust the document guide positions. Refer to "Copying Procedure" (P.60). Is the document folded? Unfold and correctly load the document. Refer to "Copying Procedure" (P.60). Is the document a nonstandard size? Specify the document size. Refer to "Copying Procedure" (P.60). 568