Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 811

Problem Solving Problem Solving This section describes troubles that may occur with the machine and their solutions. If the problem does not solve even after performing the remedy, contact Customer Support at dell.com/contactdell. Problems on Registering Symptom Cause and Remedy The message does not change to [Registered] even after clicking [Properties] tab > [Connectivity] > [Protocols] > [Google Cloud Print] > [Register This Device to Google Cloud Print] in the Dell Printer Configuration Web Tool. [Cause] The machine could not connect to the Internet. [Remedy] Check the network settings. For more information on network settings, refer to "Configuring the Machine" (P.805). [Cause] Proxy server is used in the network environment. [Remedy] Make proxy server settings from [System Settings] > [Connectivity & Network Setup]. For more information on network settings, refer to "Configuring the Machine" (P.805). [Cause] The proxy server in the network environment uses authentication. [Remedy] This feature cannot be used with proxy authorization. Change your network setting not to use the proxy authorization. [Cause] DNS is not correctly set. [Remedy] Check the DNS settings from [System Settings] > [Connectivity & Network Setup] > [Protocol Settings] > [IPv4 - DNS Server Setup]. [Cause] The certificate verification feature of the machine is validated. [Remedy] Disable the certificate validation. Or, import the adequate root certificate. [Cause] Connection has timed out because of the busy network. [Remedy] Wait for a while, and then execute the procedure again. [Cause] A firewall is installed in the network environment. [Remedy] The communication with "*.google.com" needs to be allowed. Check the firewall settings. 811