Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 791

Problem Solving Problem Solving This section describes troubles that may occur with the machine and their solutions. Follow the troubleshooting described below to solve the problems. Troubleshooting Unable to start Access Google Drive Symptom Cause and Remedy The screen turns white and does not appear after selecting [Access Google Drive]. [Cause] The web browser setting is incorrect. [Remedy] Set [V4 (New Version)] in [System Settings] > [Web Browser Setup] > [Web Applications Version]. Unable to login to this feature/to connect to the network Symptom Cause and Remedy "Communication Error" is displayed on the screen. "Authentication Error" is displayed on the screen. "Timeout" is displayed on the screen. [Cause] Probable causes are as follows: 1) Proxy connection error occurred. 2) [Advanced Search] was selected for item searching, and [is:starred], [is:hidden], or [is:archived] was input as the criteria. 3) Network error occurred. [Remedy] For 1, check that proxy settings in the machine are correct. For 2, set another search criteria. [is:starred], [is:hidden], and [is:archived] search are not available in this feature. For 3, check that the network cable connection and the usage environment settings are correct. [Cause] Login has expired. [Remedy] Select [Close], and then login to this feature again. [Cause] Network connection timed out because of an overload. [Remedy] Wait for a while, and then repeat the same steps. 791