Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 652

23 Problem Solving Status Code 027-529 027-530 027-531 027-532 027-533 027-543 027-547 Cause and Remedy [Cause] The machine failed to transfer data using SMB of the Scan to PC service because an unexpected error has been received from the SMB server, or an unexpected internal error has occurred on the machine. [Remedy] Log into the server from another computer using the same user name, to confirm whether a file can be written into the same save location on the server. If the error still is not resolved, it may be an internal error. Contact Customer Support at dell.com/contactdell. [Cause] There are duplicate file names. [Do Not Save] is set as a handling method when names are duplicated for scanned files. [Remedy] Set the process to be executed in case of a file name duplication to other than [Do Not Save]. [Cause] Detected an incorrect filing policy (when add was selected) after connecting to the server. [Remedy] When [Rename New File] is set as the process to be executed in case of a file name duplication, confirm that the file format is not multi-page. [Cause] Failed to access the NEXTNAME.DAT file. [Remedy] When [Rename New File] is set as the process to be executed in case of a file name duplication, check the NEXTNAME.DAT file is correct. [Cause] An internal error occurred. [Remedy] Execute the operation again. If the error still is not resolved, contact Customer Support at dell.com/contactdell. [Cause] The SMB server (NetBIOS) name is invalid. [Remedy] Check whether the server name of the SMB server is correct. [Cause] SMB protocol error. An invalid character was detected in the specified domain name. [Remedy] If the error occurred during SMB authentication: Consult your network administrator for the domain name, and then set it correctly. Also, check whether the domain name set on the machine is correct. To confirm the settings, execute the following procedures: 1)Enter the System Administration mode, and select [Tools] > [System Settings] > [Connectivity & Network Setup] > [Remote Authentication / Directory Service] > [SMB Server Settings]. 2)Select the SMB server to confirm the domain name. If the error occurred during transferring using SMB of the Scan to PC service: Consult your network administrator whether the domain name specified when entering login name is correct. To confirm the domain name on the server, execute the following procedures: 1)Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Domains and Trusts] on the Active Directory domain controller. 2)From the left side frame of the [Active Directory Domains and Trusts] window, select [Active Directory Domains and Trusts] > [Domains]. Right-click [Domains] to select [Properties]. 3)Select [General] tab in the domain properties window, and confirm the domain name (prior to Windows 2000). 652