Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 620

23 Problem Solving Status Code 016-559 016-562 016-564 016-569 016-574 016-575 016-576 016-577 016-578 016-579 016-580 016-581 Cause and Remedy [Cause] A remote download parameter error occurred. An invalid value is set for essential system data. [Remedy] Confirm the settings for essential system data. [Cause] Multiple entries containing the same smart card information were found in the guest database of Active Directory. [Remedy] Correct the guest database entries of Active Directory so that they do not contain the same smart card information. [Cause] Failed to authenticate the Remote Download server. [Remedy] Confirm the login name and password to access the Remote Download server. If the error still is not resolved, contact Customer Support at dell.com/contactdell. [Cause] Authentication Agent error [Remedy] Contact Customer Support at dell.com/contactdell. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because the host or server name of the FTP server could not be resolved when accessing the DNS server. [Remedy] Confirm the connection to the DNS server. Check whether the FTP server name is registered correctly on the DNS server. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because the DNS server address was not registered on the machine. [Remedy] Specify the correct DNS server address. Or, specify the destination FTP server by using its IP address. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because it could not connect to the FTP server. [Remedy] Ensure that both the destination FTP server and the machine are available for network communications, by checking the following conditions: • The IP address of the server is set correctly. • The network cables are plugged in securely. [Cause] Unable to connect to the FTP service of the destination server. [Remedy] Take one of the following measures: • Check whether the FTP service of the server is activated. • Check whether the FTP port number of the server is correctly registered on the machine. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because of unsuccessful login to the FTP server. [Remedy] Check whether the login name (user name) and password are correct. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because the scanned image could not be saved in the FTP server after connection. [Remedy] Check whether the FTP server's save location is correct. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because the file or folder name on the FTP server could not be retrieved after connection. [Remedy] Confirm the access privilege for the FTP server. [Cause] The machine failed to transfer data using FTP of the Scan to PC service because the suffix of the name of the file or folder exceeded the limit value when the machine was connected to the server and the name of a file or folder on the server was determined. [Remedy] Change the file name or forwarding destination folder of the scan server. Also try moving or deleting the files within the forwarding destination folder. 620