Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 574

23 Problem Solving Symptom Cause Printed toner smudges when rubbed with your finger. Toner is not fused. The paper is soiled with toner. The paper is damp. The paper is unsuitable. Remedy Replace the paper with new one. Refer to "Loading Paper" (P.237). Load suitable paper. Refer to "Loading Paper" (P.237). The entire paper area is printed black. The drum cartridge has deteriorated or is damaged. High-voltage power supply may have malfunctioned. Replace the drum cartridge with a new one. Refer to "Replacing Drum Cartridges R1, R2, R3, or R4" (P.253). Contact Customer Support at dell.com/contactdell. Nothing is printed. White areas or white or colored stripes appear. Two or more sheets of paper are being fed simultaneously (double-feed). Fan the paper well and load it again. Refer to "Loading Paper" (P.237). No toner remains in the toner Replace the toner cartridge with a new one. cartridge. Refer to "Replacing Toner Cartridges" (P.248). Power supply or high-voltage power supply may have malfunctioned. Contact Customer Support at dell.com/contactdell. The machine interior (LED printheads) may be soiled. The paper is damp. The paper is unsuitable. Clean the interior. Refer to "Cleaning the Interior (LED Printheads)" (P.260). Replace the paper with new one. Refer to "Loading Paper" (P.237). Load suitable paper. Refer to "Loading Paper" (P.237). 574