Dell C7765DN Dell Color Multifunction Printer User's Guide - Page 584

23 Problem Solving Trouble during Faxing This section describes how to resolve fax problems. Note • For troubles during Internet faxing, refer to "E-mail Features Problems" (P.602). • An optional component is required to use the Fax features. For more information, contact Customer Support at dell.com/contactdell. Sending Problems If you cannot send a fax, identify the symptom in the following table to perform the remedy. Symptom A Transmission Report - Job Undelivered is output. Unable to communicate (general fax) Cause Remedy The fax was not sent because of an error. Check the Transmission Results in the Transmission Report - Job Undelivered. If a status code is displayed, refer to "Status Code" (P.609). The phone line is not connected correctly. The machine is equipped with connectors to which to connect phone lines. Communication is enabled only when the phone line is connected to the correct connector. When the cable connection is correct, the On-hook feature allows you to call via general lines. The phone dialing method is Specify the same dialing method as the one not available. (Tone/10pps) subscribed for the machine. An error occurred with the phone line. Use a telephone near the machine to check whether you can make a phone call. If the phone call is disabled, the problem is in the phone line, not in the machine. The destination machine is abnormal. The data cannot be sent if the machine of the recipient is turned off, is set to "manual" receiving mode, or does not support G3 reception. Call the recipient to confirm the machine condition. An incorrect fax number is used. Check the fax number and try sending again. The number is not for fax number. If no peep sound is heard from the receiver when you call the number, the number is not for a fax number. You forgot the external access number. When calling from an extension line, the external access number is required. When dialing, dial the external access number such as "0", and then dial the fax number. When the switchboard is changed and you cannot send faxes, try the external access number "0*" instead of "0". 584