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Lexmark X422 X422 MFP User's Reference - Page 124

Paper Menu, Toner Low, Paper Source, Load <source> with <new, media&gt

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Troubleshooting Problem Solution The Toner Low message appears and printing stops. If the Toner Low message appears, the MFP stops printing until you: • Press . You can continue printing for a short time before the print begins to fade. • Remove the print cartridge. To utilize the remaining toner, shake the print cartridge gently, and then reinstall it. See page 108 in Replacing the print cartridge for an illustration of how to shake the print cartridge. Press . • Replace the used print cartridge with a new one to ensure the print quality is not degraded. See Replacing the print cartridge for instructions. The media skews or buckles. • Do not overfill the trays. See print media capacity levels in Media specifications and guidelines. • Make sure the guides are flush against the edges of the print media. The print media sticks together or • Remove the print media from the tray and fan it. the MFP feeds multiple sheets of • Do not overfill trays. See print media capacity levels in Media print media. specifications and guidelines. The paper fails to feed from tray 1 (standard tray). • Remove the paper and fan it. • Make sure Tray 1 is selected from the print driver or from the Paper Source menu item in the Paper Menu in the Administration menu. • Do not overfill the tray. • Make sure the width and length guides on the print media sources are adjusted correctly and are not too tight. The paper fails to feed from the optional tray 2 (250-sheet tray or 500-sheet tray). Note: Optional trays support paper only. • Make sure the optional tray 2 is selected from the print driver or from the Paper Source menu item in the Paper Menu in the Administration menu. • Make sure the tray is pushed in completely. • Make sure the metal plate inside the tray is pressed down before inserting it into the MFP. Note: After the tray is inserted, the metal plate springs back up. • Make sure the paper does not exceed the stack height indicator. • Make sure the paper is under the paper stop. See Loading print media for more information. • Make sure the width and length guides on the print media sources are adjusted correctly and are not too tight. • Remove the paper from the optional tray 2 and fan it. The Load with message appears even though there is paper loaded in tray 1 (standard tray) or the optional tray 2 (optional 250- or 500-sheet tray). Make sure the tray is pushed all the way in. Solving printing problems 124

Section	Page
Notices	8
Edition notice	9
Licensing notice	11
Safety information	12
Cautions and warnings	12
Electronic emission notices	12
Noise emission levels	14
Energy Star	14
Laser notices	15
Statement of limited warranty	15
Overview	19
Printing, copying, faxing, and scanning	20
Tips on storing media	20
Scanning information	20
Avoiding jams when scanning	20
Scanning to e-mail or FTP	21
Build a To: list	21
Scanning to PC	23
Create a Scan Profile	23
Copying information	27
Making copies	27
Quick copies	27
Select number of copies	27
Specify copy from size	27
Set copy to size	28
Set collation	28
Set scale	28
Set darkness	28
Specify content	28
Set the duplex feature	28
Set paper saver	29
Set margin shift	29
Set time stamp	29
Set overlay	29
Examples of typical jobs	29
Using Duplex with your scan original for a two-sided copy	31
Interrupting a job to make a copy	32
Canceling a copy	32
Faxing information	32
Quick fax	32
Sending faxes	33
Build a Fax To: list	33
Save a Fax To: list	33
Specify original size	33
Set resolution	33
Specify content	34
Set darkness	34
Manual Fax	34
Examples of typical fax jobs	34
Canceling fax jobs	35
Printing information	36
Avoiding jams when printing	36
Sending a job to print	37
Printing the menu settings page	38
Printing a font sample list	39
Canceling a print job from the MFP control panel	39
Canceling a print job from your computer	39
Printing a directory list	39
Print Held Jobs—using the Print and Hold function	40
Selecting a user name	40
Selecting the type of Held Job	40
Sending a held print job	42
Printing and deleting held jobs	43
Media specifications and guidelines	44
Scan media specifications and guidelines	44
Scan media source specifications	44
Loading scan media	44
Print media specifications and guidelines	50
Specifications for print media	51
Storing print media	55
Print media guidelines	55
Using the duplex feature for printing	60
Duplex printing on letterhead	60
Using Duplex Bind	60
Loading print media	61
Using the output bins	80
Clearing jams	84
Identifying the media path	84
Jams in the ADF	86
Entering the ADF	86
In the ADF	87
Opening top cover during scanning	88
Jammed due to missing scan media or poor positioning in the ADF	88
Jams under the print cartridge	88
Jams behind the upper front door and the rear output bin door	90
Before reaching the standard output bin	90
Jams in the fuser	93
Exiting to the standard output bin	94
Jams behind the rear output bin door	95
Jams in the multipurpose feeder	97
Jams in the tray 1 area	98
Jams in the tray 2 area	99
Jams inside a tray after clearing the metal stop	100
Jams under the MFP	101
Maintenance	104
Conserving supplies	104
Maintaining your MFP	104
Ordering supplies	104
Ordering a pick roller assembly	104
Ordering a separator pick roller	104
Ordering a print cartridge	105
Storing the print cartridge	105
Replacing the print cartridge	106
Removing the used print cartridge	106
Cleaning under the print cartridge	107
Installing the new print cartridge	108
Recycling Lexmark products	110
Cleaning the printhead lens	111
Replacing the pick roller assembly and the separator pick roller	112
Cleaning the ADF	117
Cleaning the ADF window	118
Cleaning the scanner flatbed	120
Troubleshooting	121
Solving basic MFP problems	121
Solving printing problems	122
Solving print quality problems	126
Solving fax problems	132
Solving ADF problems	133
Solving scanner flatbed problems	133
Solving option problems	133
Solving network printing problems	134
Solving other problems	135
Calling for service	135
Administration	136
Disabling control panel menus	136
Enabling menus	136
Restoring factory defaults	137
Linking trays	137
Disabling tray linking	138
Removing the MFP from an optional drawer	138
Removing optional cards	139
Understanding fonts	145
Typefaces and fonts	145
Bitmapped and scalable fonts	147
Resident fonts	148
Using the MFP control panel and menus	154
Understanding the MFP control panel	154
Home screen	155
Buttons	155
Menus	158
Menu tree	158
Administration	164
Copy	211
Fax	215
E-mail	219
Print/Profiles	223
Managing shortcuts - creating, entering, deleting	224
Creating a fax shortcut	224
Creating an e-mail or FTP shortcut	224
Entering shortcuts	224
Deleting shortcuts	224
Understanding the MFP control panel messages	225
MFP messages	225

Match case Limit results 1 per page

Solving printing problems

124

Troubleshooting

The

Toner Low

message appears

and printing stops.

If the

Toner Low

message appears, the MFP stops printing until

you:

•

Press

. You can continue printing for a short time before the

print begins to fade.

•

Remove the print cartridge. To utilize the remaining toner,

shake the print cartridge gently, and then reinstall it. See

page 108

Replacing the print cartridge

for an illustration

of how to shake the print cartridge. Press

•

Replace the used print cartridge with a new one to ensure the

print quality is not degraded. See

Replacing the print

cartridge

for instructions.

The media skews or buckles.

•

Do not overfill the trays. See print media capacity levels in

Media specifications and guidelines

•

Make sure the guides are flush against the edges of the print

media.

The print media sticks together or

the MFP feeds multiple sheets of

print media.

•

Remove the print media from the tray and fan it.

•

Do not overfill trays. See print media capacity levels in

Media

specifications and guidelines

The paper fails to feed from tray 1

(standard tray).

•

Remove the paper and fan it.

•

Make sure Tray 1 is selected from the print driver or from the

Paper Source

menu item in the

Paper Menu

in the

Administration menu.

•

Do not overfill the tray.

•

Make sure the width and length guides on the print media

sources are adjusted correctly and are not too tight.

The paper fails to feed from the

optional tray 2 (250-sheet tray or

500-sheet tray).

Note:

Optional trays support

paper only.

•

Make sure the optional tray 2 is selected from the print driver

or from the

Paper Source

menu item in the

Paper Menu

the Administration menu.

•

Make sure the tray is pushed in completely.

•

Make sure the metal plate inside the tray is pressed down

before inserting it into the MFP.

Note:

After the tray is inserted, the metal plate springs back up.

•

Make sure the paper does not exceed the stack height

indicator.

•

Make sure the paper is under the paper stop. See

print media

for more information.

•

Make sure the width and length guides on the print media

sources are adjusted correctly and are not too tight.

•

Remove the paper from the optional tray 2 and fan it.

The

Load <source> with <new

media>

message appears even

though there is paper loaded in

tray 1 (standard tray) or the

optional tray 2 (optional 250- or

500-sheet tray).

Make sure the tray is pushed all the way in.

Problem

Solution